Cox Communications

Awful services awful customer service ! If you work for or with this company just stop you can save yourself time and money going with other providers don’t fall victim to their schemes !!!

Too bad you don’t have –star review.
THIS PLACE IS HORRIBLE. It is apparent after being in Arizona for quite a while now and both having residential service as well as business services they ONLY WANT YOUR MONEY. When services are cancelled they will bend over backwards to close out your bill (and trust me check the numbers). When you need them to help you… not going to happen, especially if there is no way to sneak an added charge or service your way.
The problem– My mother was a COX customer for home & business for 10+ years. A few years back she moved to an area not serviced by COX. Now three years later she needed to re-​set passwords on her accounts such as facebook, Linked-​In etc. She hadn’t set up some massive security protocols or backups, so when she was hacked the ONLY way to retrieve the passwords etc is to use the original email address she had when the account was opened. I checked with COX made sure the account was closed etc (the email address was «available». Was told to call sales in the morning and I can get a webmail account for about $ 10 a month. I called and got transfered 8 times to 3 different departments. When I finally got someone (and she really was nice and tried to help). I was put on hold to check with technical that they could in fact do this because I was not in an area serviced by COX. The final answer was «it is not technically possible to do this because you are outside an area covered by COX. Really? So what part of «WEBMAIL» do you not understand? «Technically» yopu are not supposed to be able to insert your head in your A** either, but COX semed to work THAT one out just fine!
The truth is it is VERY POSSIBLE and everyone who has ever worked with service providers and webhosting companies knows this. Since there is no possible way to up-​charge, add-​charge, or send a moron out to bill me for something its a waste of their time. I understand your a business. I get that it might be something you are un-​willing to provide as a service. However don’t blow smoke up my a** to do it. If i EVER end up in a COX area again id rather use tin foil on rabbitt ears than purchase anything from them.

You would think with all of the negative publicity cable companies are getting these days, Cox would at least make some attempt to improve the customer experience. Nope, not a chance. They know they don’t have to worry about unhappy customers and make no attempt to proved any sort of positive experience.
I’m a new Cox customer, and wasn’t available to be home during the installation. So I had a friend cover for me. The installer showed up as scheduled and the installation went smoothly. When I got home later that night, I found no paperwork. Nothing showing my phone number, no instructions about the equipment installed, nothing except a remote in a sealed bag, a cable box and what I guess is the phone connection box. It seems that Cox felt verbally telling the person here the details was enough.
Later I attempted to connect my router to the cable modem and couldn’t get it working. When I called Cox for help, they proudly told me they aren’t responsible for any equipment that wasn’t theirs and they would not be able to assist me. When I tried to explain that since I wasn’t given any documentation for the modem, and I needed a question answered, I was sternly reminded that they would not help me. Great first interaction with Cox. Fortunately I was able to contact my router tech support and they were amazing. Even though my router was a couple years old, they helped me resolve the very simple issue (one Cox could have handled in less than 2 minutes) and get me running.
This is sadly the experience I was expecting from Cox and they certainly delivered a poor experience. Guess it’s no wonder they are permanent members of the 15 Most Hated Companies in America. But they seem to just fine with their business model. Guess customer service isn’t needed when you operate as a monopoly.

Cox has been charging me for phone service that has NEVER worked since the first day we moved to our new address. I have called many times only to get transferred and disconnect.. Horrible! Now they tell me that I must pay the bill and «then we can sort it out» do your self a favor and switch to century link!!!

I am writing this review after numerous, not just one, bad experience after another handling my elderly mother’s Cox Communication account. My parents had been long-​time customers of Cox, and my father was the old-​fashioned gentleman who handled all of the finances and bills. When my father passed away unexpectedly, Cox was right there to tell my mom that since her name was not on the account they would have to reset the account under her name and EVERYTHING would remain the same — account numbers, the auto-​pay payment account, the email address and password that my dad has established —– OH, except for now that since they had «grandfathered» the package deal that my dad had gotten, my mom would not be eligible for that same rate and would have to pay a lot more for her services. Same services, same address, same auto-​pay, same account number, but miraculously they could not keep her plan the same. Thanks a lot, Cox. What a classy organization you are. What a nice thing to do to an elderly woman who just lost her husband.
So I talked to customer service, was transferred to customer retention, then to a supervisor, and then was told a manager is not available except for a callback in 2 – 3 days but that they would just tell me the same thing. Well, that’s comforting. Thanks.
After 2 ½ years of having to call and ask for special deals to get my mom’s rate down, I think I have had enough. This company customer service is terrible.

We recently switched to Cox after a horrendous experience with Century Link. The installation was scheduled for the 24^th of December, 2014. The scheduled time was from 8 am to 10am. I received a call a little after 9am from the tech letting me know he was on his way.
About 20 minutes later I got another call from the tech telling me he rang our bell and no one was home. I asked him if he was sitting a red truck outside my house. He said yes. Turns out he had the wrong address and was ringing the bell of my next door neighbor.
Well the installation went OK and I needed to run to Best Buy to buy a router. I came home set the whole thing up and everything was good.
The next day, we had no internet service. I called the 800 number and they walked me through the fix. So far, so good.
Yesterday I get a bill from my neighbor from Cox. They still had the wrong address on the account. I called Cox to explain the error and request a correction and they disconnected all services. I call them again and after numerous attempts to get it corrected, we finally had internet, but no home phone service. A truck is coming on Monday morning to either replace the modem and reestablish phone service.
I was with Qwest (Century Link) for 11 years. Now that I switched to Cox-​I think I switched to the wrong company!