Flowers By Renee

Big disappointment! I ordered the premium bouquet and i got the bargain basement bouquet. If you are expecting it to look like the picture don’t buy from this place. I ordered the Love and Laughter premium $ 79.95. It looked nothing like the picture. And when I complained by email they never even responded to me.

Walked in to buy flowers for my wife the day before mothers day. You would think they would be staffed to help people. Instead there was one other customer, my daughter and I walked around looked and no once did we get asked if we needed anything or if they could get us flowers. Apparently business is so great they don’t need anymore business. I have bought from here before and service was over the top. I have never been more disappointed. I went to Albertson’s and received service that was 1000% better than what I got here, plus the flowers were priced reasonable.

Flowers by Renee delivered a plant to a close friend of our family. I received a text message from her and the plant and delivery made her day! Thank you flowers by Renee!

I needed flowers for my brother & sister in law, but had no idea what I wanted and Flowers By Renee delivered a beautiful arrangement. Staff was friendly and helpful, the flowers were gorgeous. I would recommend these guys to anyone.

This rating is for the EXCELLENT customer service we got from this florist! My Fiancé surprised me with this beautiful «just because» bouquet at work. I originally received a different bouquet that was not what my guy had in mind (relating to the arrangment) and also for the price paid, the flower quality was not where it should have been. After conveying our disappointment to the owner, she quickly and professionally made things right by sending this new/​corrected arrangment! It was EXACTLY what he had originally wanted, and frankly was the most beautiful flower arrangment I had ever received :) I had to let everyone know about this amazing customer service, and also wanted to say THANK YOU Flowers by Renee!!!

I ordered flowers online for my daughter’s birthday. I requested delivery for the same day in the afternoon. The flowers were delivered on time and they were beautiful. They looked exactly like the ones I ordered.

We ordered an arrangement today that was not pictures on there website. They asked what we wanted and they created it better than we asked for.
The delivery person even sang Happy Birthday.
I would recommend.

I ordered flowers for mom in AZ… I live in KC so you kinda take a little risk. The arrangement that was sent was awesome. My mom said they were the most beautiful she had seen. Very pleased with price Nd delivered on time. Thank you thank you thank you!!!

Four stars for excellent customer service. My family lives in California and is very spoiled with the florist we use there. When I moved to AZ they wanted a place to use locally just in case I did something to deserve receiving flowers. We stumbled upon this place and have been very happy with them. They have a great staff and nice arrangements. Very easy to work with from a distance and I know we will continue to use them in the future.

Over the phone, Ms Renee took my order herself on very short notice: Prom night was Saturday 5/​11, and I’m pretty sure I called her near closing time on Wednesday ⁵⁄₈. She even accepted a photo of the dress via cell phone! She was awesome! I had misunderstood the kind of flowers I should have expected – a fact I did not learn until I dropped by the day after our phone call so I could get an idea of how the corsage & bouteniere were going to look. She was gracious enough to allow me in – in spite of the fact that her store was closed with the hours of operation clearly posted on the door. While I would totally understand if she just told me to come back the next day, I was SO grateful that I looked a LITTLE bit harmless. :-) I got educated on the flowers that would become the corsage and bouteniere. I went home VERY confident that my son’s date would LOVE the final product, and Ms Renee did NOT disappoint.
My husband was the one who managed to pick up everything for me, and he was very pleased with the results as well.
My son’s date LOVED her corsage, as well as my son, who was SUPER unhappy about having to attend the prom was rewarding careful t preserve his bouteniere for Senior Memory Book.
Ms Renee:
It was a SUPREME PLEASURE to do business with you, and I will be certain to recommend you to anyone needing floral expertise going forward. A MILLION THANKS for taking my order on short notice, your AWESOME customer service in person AND by phone, and for making such LOVELY accessories that couldn’t have been more perfect for the evening.
You will hear from me again! 8-)

My husband gave Flowers by Renee another chance. The first bouquet he ordered from there was worse than pathetic and we complained. The owner came to our house with an apology and another bouquet. My husband thought since she had made such an effort to apologize for the previous bouquet that he was sure that the flowers he purchased last week would be nice. Guess what — filler flowers again! Two small, slightly wilted roses, a few mini carnations and a bunch of ugly filler for $ 59.78 (and this did not include delivery), he would have been better off going to Fry’s! I will not buy another thing from Renee’s and I will tell everyone I know to avoid this florist. I am a large event planner and spend tens of thousands of dollars every year on flowers on the east coast and the midwest — NEVER have I seen such pathetic floral arrangements. This woman needs to close shop!

CAVEAT EMPTOR! Should’ve read the other reviews before trusting them with my Valentine’s Day flower delivery. Upon ordering I provided specific instructions for an early morning delivery. I specifically used this shop because it was just two miles from the delivery destination, off the same street.
Upon inquiring about the status of my delivery around 11:30am, I was told it could be until 1pm that they’d be delivered, may be even later. When I asked about the early morning delivery instructions for 8:30am, I was given a list of challenges that a florist faces on Valentine’s Day and a proclomation that they were trying their best. My response was, since they were aware of the specific instruction and the potential that they would not be able to fulfill it, why I wouldn’t at least receive a courtesy call. This concept was completely foreign to them. Even worse, she started blaming me because I only gave them 24 hours notice with my order and there were hundreds of orders they were dealing with, many who ordered before I did.
The flowers arrived at 12:30pm; way late and just minutes before my wife was leaving for the day. Not only was the surcharge for the delivery a joke, but the additional charge for the «premium» package was also a complete rip off. The bouquet looked no different than the basic package. For over $ 100, I expect at least a basic level of service and professionalism, which was missing altogether. Never again.

I would not recommend flowers by Renee. I called to have some flowers delivered to my 7 year old niece who was at home recovering from a very traumatic experience and I was told they would be delivered this afternoon. It’s 4:50pm and I just got off the phone with them and I was told «they are going out next». I was also told that «if you wanted them there by a certain time I needed to be clear and make arrangements for that.» I had explained the whole traumatic experience to the girl who took my order so I thought it was pretty clear that the sooner the better. I guess it’s all business to some people. There was no apology, no making up for it. I picked this florist because they were 1.75 miles from my sister’s house and with paying the $ 10 delivery fee I thought they would get there in the afternoon as I was told. The minimum order is $ 35 and then you add on the $ 10 delivery… I would expect some customer service and polite people for that. I hope the flowers are pretty. If they’re not decent I will be sure to add another review. I’m giving this a one star with giving them the benefit of the doubt that the flowers will be nice. I won’t use them again either way!

There should be a NO star option… I have bought from this florist for YEARS. Today is the first time I have ever gone into the shop instead of calling. The owner is absolutely rude. My daughter needed a boutineer for prom. The owner was no help to her and in fact was sarcastic.“you didnt say what color so I didnt put it on the order” My mother was a florist. This is the first nasty florist I have ever met. Time to retire. I certainly wont use you ever again

Flowers by Renee has some of the best quality flowers in town. They are prompt with orders and they are always beautiful

Had a funeral to attend for a friend and looked up a nearby florist as I live on the other side of town. They put together a beautiful arrangement and even fulfilled the requested changes we wanted!!! Would definately recommend them to others needing a florist in the Chandler area!