Golba Group Property Management

I had globa manage my property for a little less than three years and during this time I saw a full range incompetencies from this company. They did things like brining under qualified tenants in my property who damaged my house. Or approving repairs without my consent. However, I think the worst think that I believe they did was charging thousands of dollars to fix a roof by their certified contractor, two months later for me to find out that the work was done incorrectly. When asked for paperwork, they would not produce the paperwork that showed the work was done but defiantly, a few months rent as compensation. So, will i recommend this company; no. They are unprofessional and have no regard for other people’s hard earn money.

I would never rent through this company again. The beginning process was pretty smooth along with first inspection but then 2 weeks later they wanted to do another inspection to get a different mortgage rate for the owner of the home. The lady never showed as I had to put my dogs away, I sat waiting for 30 minutes and finally called they said the lady wasn’t available that day and to call her. She said she was coming the next day, once again I had to place my dogs. The owner backed out and there was no longer an inspection. I had health issues come up causing financial strain, when we called to talk to Golba they understood and was going to give us a longer grace period to get the funds. Nope 5 days later got certified mail and charges upon charges. We have always paid on time if not early and yet even when we called and they said they were understanding they could care less about their tenants. Needless to say we are not renewing our lease and thank goodness this house has cracks and linoleum that was ripping up before we rented im sure they will charge us out the wazoo for that too.

Oh the number of issues we had with these guys. Keep all of your emails even when they don’t reply, record all of your phone calls and even interactions with the inspectors and handymen. Keep an attorney handy to help you navigate dealing with them. In the 9 months that we dealt with assistants for our property manager we had 4. According to each new assistant the previous one before them was no longer working there. It became hard to keep track of them. My property manager refused to answer emails saying repeatedly that I was using the wrong email addresses even though I would send them via «reply» and send to email addresses she confirmed on the phone while I was typing them. They were rude over the phone and close their doors early. The only nice person I spoke to was the receptionist.
The property managers final assistant we dealt with refused to communicate with the owner on our behalf. Threatened to charge me thousands of dollars of fees for early termination of contract if we paid final rent and returned the keys early. Then refused to give me the original grout color of the tile or the paint color advising us that we were to leave the house as is. When we told her that we would like to return the house in better condition than what we got it in as a thank you to the owner for letting us stay in his home because it had pet hair and glass embedded in the carpets, black grout and property left behind from the previous tenants when we moved in, we were actually told «we don’t want you to be good tenants. Just return the property in the condition you received it in» I told her that wasn’t possible just on the basis that through living there we had cleaned the pet hair and glass and they had paid us to have the previous tenants property removed. She said excluding that, we were to leave the property alone. She wouldn’t answer any other inquiries.
I refused to work with her after that but the property manager was no better and shared her assistants sentiments. Except she did say that the lease wouldn’t be violated if we paid last months rent early and returned the keys. The only other difference was that after reviewing photos from a previous inspection of the property left behind and stating that there was a «nice grill and ladder» she decided that she would actually like us to ensure that the tenants property remained instead of removing it as she had previously advised. She never addressed the property that they paid to remove. She ignored email after email and would only correspond over the phone. Saying that sending a email was silly. When she finally did send an email it was a two lined email with only one article that I was requesting from her. There was also an unfortunate event where she had said we could turn in the keys but I became ill and was unable to turn them in as early as we had expected though we did arrange to check the property several times a day as well as have the neighbors water the landscaping for us. She called toward the end of the month and stated that if we returned everything by the following Monday we wouldn’t be penalized for not having utilities. She refused to send an email to that effect.
I was strongly encouraged to record the final walk through with the inspector which I was so glad that I did because the management company hadn’t switched the power over before we came and even though I said we could come back when it was on I was told it wouldn’t matter. He was going to do the walk through that day and with no power. He was very candid and admitted that management wouldn’t have told me what the color of the paint was for touch ups because they didn’t want tenants to paint. He then stated that Landmark does all of the restorations for the homes when tenants move out. I was not surprised when he stated that Landmark is actually owned by Golba. After taking photos he told me that he had to take video but that I was not allowed to be in the home at that time. Im pretty sure this was the part where they were supposed to record things like the lights working and the garbage disposal and such. I wonder how that turned out.
I’m fairly certain after my experience and after reading some of these reviews that I wont be seeing any of our deposit back even though the house was cleaner and had more working bulbs than when we moved in. I am ready with my documentation when they try to keep it as seems to be their forte according to the reviews I’ve read. I’ll be happy to update this as soon as I know what happens to our deposit.
I wouldn’t recommend this company to anyone unless that persons was willing to record every phone call and wasn’t easily annoyed by the lack of email communication. I would also strongly suggest having an attorney to advise you on how best to protect yourself when they refuse to communicate anything through documentation.

NEGATIVE NEGATIVE NEGATIVE NEGATIVE NEGATIVE NEGATIVE stars
I would have to agree with everyone else here that has nothing good to say about them. I’m a contractor and work with plenty of property managers, these people don’t even deserve a mailer advertising what I could do for them.
At first I was under the impression that the owners were too cheap to repair anything… but after a year here, I’ll be happy to move out. Supposedly the owner is selling to their kid. I have no idea for sure, all I know is I will never rent or suggest anyone else I know to rent from Golba Group.
If you own a property don’t use them as a management company. They will highly over charge their «in house» maintenance company. You won’t get the same person twice since they don’t stay with them long. They want a detailed background when you move in, but who the heck knows who may be coming to your house to do work.
Here’s a great story for ya all… There was a mold spot growing on the carpet outside of the shower, a window broke, ceiling fan that didn’t work, pool deck that is cracked, and a concrete block wall between the neighbors and I that is falling apart. All of which was to be repaired before I moved in, then within the first two weeks I lived there. Well to this day the only thing that was fixed was the carpet mold in front of the shower. It took me two days to realize something was different. Why you may ask, well whoever did the work never contacted me, Golba never contacted me, and there was not even a note left behind saying that the work was done. The carpet they tore out and replaced with laminate was gone, everything. The installers I would recommend, just because of the quick work and proper clean up, obviously. Too bad I don’t know who they are. Golba said they were sorry for not notifying me, I ask them to not ever come into my residence without notice and since had taken extra precautions to make sure of it.
TO ALL!!! Do your due diligence, don’t rent from them. If their name is anywhere on your listing, erase it. You will thank yourself later. My next stop is the BBB. I just hope I don’t have to use the video that I took to show how disgusting this house was in order to receive my security deposit back.
SO LONG GOLBA, if I never see you all again it will be too soon…
PS. They are linked to a Century 21 real estate agency in the East Valley. I would have to guess that the apple doesn’t fall far from the tree in that office. Especially since they have some agreement with them to «discount» you buyer’s fee when you want to buy a house again.
PSS I can’t even not give them a star, guess I’ll go back to the beginning and make sure I say negative stars in the beginning.

I currently rent from them, 2 months to be exact! what a nightmare this company is. I have caught them in so many lies. I have emails to prove their lies. I am not a stupid person either. upon move in I find one A/​C doesn’t work, no smoke detectors for a 9 room house, 3 car garage which is actually a 1 car, appliances 30 years old in non working conditions, bathroom fixtures stripped, the list goes on. last week my pool pump broke, water everywhere. pool is now thick pea soup green, they tell me that I have to wait for owner to approve fixing it, like really? owner of home is listedas living with me, golba group will not disclose owners contact information. they offered me out of my lease but no deposit back. I cant afford to just pack up and go. they are nasty and rude in the office. oh when my side by side fridge broke they replaced it with an apartment size fridge, refurbished, the guy that delivered it thought it was terrible.

My lease was up 3÷31÷2014. I called on 2÷28÷14 to renew my lease. I was told they were in negotiations with the homeowner and IF a renewal lease was offered, I would have it within the next 7 to 10 days. I said I thought I had to give 30 days notice and was informed that If I didn’t get a new lease to sign, then my lease is up 3÷31÷14, and I am no longer liable for anything. I just have to turn my keys in on the 31^st.
Fast forward a few days, and I apply for another rental as I figure I need to move since I don’t know if i am going to be offered a lease to renew or not. The new management company called Golba to for my rent history and was informed I hadn’t given my notice. So I called back and said I didn’t think I had to give notice since my lease ends on 3÷31÷14 if I didn’t sign a renewal. She said I needed to email or fax a notice. I then emailed and faxed a note saying I was moving and would be out no later than 30 days after that on ⁴⁄₄.
I turned in my keys on 3÷31÷14 and they proceed to do a walk-​thru and sent me a bill for fixing minor things and KEPT MY WHOLE DEPOSIT AND CHARGED ME FOR APRIL RENT!!! They had keys and access to the home for the whole month of April and were showing it during this time, yet I have to pay for something I didn’t have keys for.
I am still debating hiring an attorney. I haven’t let this go just yet.
Lesson learned — get everything in writing. The woman I spoke to on 2÷28÷14, is conveniently no longer employed there and whoever took over for her is certain she would have never given me the advice I am stating I was given. They are unbelievable.

I made the mistake of allowing Golba to manage my property when I moved out of state. What a mistake.
The service they provided was very poor. Every time I called Golba, the person who manged my account was different or new. I never seemed to have any kind of consistency of management and/​or service. Landmark Maintenance (their repair folks) also were very hard to get a hold of and deal with.
I finally gave up on them when month after month there was a «necessary» repair needed on the property. Of course I have no way of proving it but it seemed very odd that every month there was an expensive repair required on a home that was less than 10 years old.
Please take my advice and the advice of the other’s that have review Golba… Don’t get involved with this company.

I finally thought to look up the Golba group on Unilocal– which I truly wish I had done before renting with them.
When my husband and I were first working with them they seemed great, probably because we were potential tenants.
Upon moving in I was shocked at the condition of the home. Prior to our move in my husband, alone, had done a quick walk through, as our work schedules were conflicting with golbas availability to show us the property. Back to the move in; the house was a disaster. It was so dirty. There was even still a burnt fire log in the fireplace– something we signed an agreement to clean before we moved out, and if we failed to do it we would be charged $ 65– which makes me wonder what happened to it being cleaned before we moved in. Even worse than the fireplace was the urine on one of the toilet seats, and the carpets are stained beyond any professional cleaning help. We soon also discovered that our garage door opener did not work, one of our locks on the front door was literally hanging off, and everything we plugged into the outlets around the house either fell out, or didn’t work. We have about 3 outlets in our whole house that work.
After about 2 – 3 weeks in the home, one night I saw a cockroach in the bathroom. Of course I panicked, but my husband and I waited until we saw more to call it in to make sure it was actually an issue. Sure enough over the next couple of weeks we saw many more. Since we called Golba to report the problem after one month of living in the home, they told us we would be responsible for the cost of a exterminator, implying the cockroaches were in the home because of us. To top it off, an exterminator didn’t show up until ONE MONTH after our call!
Next we get an HOA violation for having weeds in our yard. Okay– our fault. The paper Golba sends has four warning check boxes; courtesy warning, second warning, final warning and $ 50 fine. At the time of the first warning the vacant house next to us had an algae infested pool, which became a breeding ground for mosquitos who ended up swarming out house, yard and doors. Every time we opened a door to our house mosquitos got inside. At the time I was pregnant and terrified of West Nile virus. As soon as the pool situation was resolved my husband weeded the yard. Now we have a newborn baby and fell behind on weeds for the second time. This time we received a letter from Golba telling us we had received a $ 50 fine. After calling to ask them how this could have happened (because their form has a second and third warning before a fine) they admitted that we had only received one previous warning, but our HOA only allows one slip up, regardless of what golbas form implies! Therefore golbas form is completely misleading. We’re currently disputing the issue.
We have the most inconvenient inspections of this crappy house every couple of months. On the last inspection I complained about the outlets, because after an electrician informed us that they were a fire hazard it’s scary to live here with a new baby. The outlets have fried, and caught one of my blow dryers on fire, and I’m seeing burn marks currently on the prongs of a new one I bought. Someone could really get hurt.
Finally, about a month ago our sink started to leak, and was pouring water into the cabinet below. We called Landmark repair for assistance (golbas repair company) and were told they’d let someone know. We never heard back from anyone and had to call again on Monday to then find out someone would make it to our house in the next day or two.
This company is an absolute joke. What a let down, and lack of care for their tenants. I could never recommend them to any friends, and I hope this review saves some people the trouble the rest of us have gone through.

AVOID AT ALL COSTS!!!
Read the reviews, check the BBB– I wish I had. They have a consistent record of cheating tenants and owners and they are unbearably unprofessional in their communication and ethics to boot.
Fortunately, I took MANY photographs of the rental home we vacated (something I strongly advise ALL tenants do) because when we took them to court for refusing to return our security deposit (standard practice for them) we WON!
In a nutshell– rude, unprofessional, dishonest and downright awful. I’d NEVER do business with the, again and wouldn’t allow anyone I know to, either!

It has taken me a little bit of time to get around to this review, and I apologize to anyone who has rented from them during my lag time. I strongly recommend NOT renting through this company, and if for some reason you decide to, get everything in writing!
My husband and I found a beautiful home that we were interested in renting. We were relocating from across the country, so everything was handled over the phone. We requested to see the lease prior to paying The Golba Group any money, but were told that that was not the process and we would handle all of the paperwork once we arrive. We told them that we did not feel comfortable placing a deposit down on a home without seeing the lease… again we were told that that was not how the process worked. After negotiating, we agreed upon providing a deposit, which they assured was refundable, and then they would send us a sample lease… and they were apparently going «out of their way» to do this for us. We still did not feel completely comfortable with this process, but were assured via phone that if we wanted to back out of the agreement at any time we could. To make a long story short their lease was ridiculous, especially their move out fees (i.e. charge for each nail hole in the wall but were not allowed to spackle over them), so we decided that we did not want to rent with them and wanted our deposit back. The Golba Group at this point said that they never agreed to a refundable deposit. We ended up losing our $ 950 deposit.

If you are reading this review I’m begging you to stay away. Just call the office and listen to the tone of how the lady answers the phone. It’s all females over there and tensions always seem high. There must be constant infighting between them or something. Or maybe they just never get laid. They are so uptight. When the lady answers, her tone is as if you are nothing and she is better than you. No tact, no customer service, no professionalism. They always seem busier than it’s worth to deal with you, even though you might be paying above market rent for a house they take 8 days to get maintenance on. I read these reviews and I gave them a chance last November. What a big mistake. I can’t wait to get out if this. It’s just bad. No personalization, no friendliness. I honestly don’t know how a company survives like this. The owner, Nancy Golba, should take these reviews seriously and understand what is happening in her office. She is turning away business by not QA’ing her staff and allowing the b*tchiness towards customers to continue. I am telling everyone I know and all of my 1000+ Facebook friends about how bad this is and to stay away from Golba Group entirely.

This place is the worst. I rented from them for all of two weeks and had two negative experiences.
1. I took a day off work for some mandatory property inspection, no one ever showed up.
2. When I moved out they told me they would have the refund for my deposit ready when I turned in the keys. Dropped the keys off and they said they didn’t have it ready, but they would mail it to me within 7 days. It’s now been a month and they still haven’t returned my $ 1250, or replied to numerous calls and emails. It appears I’m going to have to take them to small claims court to get the money they owe me.

I don’t even know where to start.
I wish I had some kind of warning from them.
We rented a property from they and it from a nightmare because of golba!
I should of known there would be nothing but issues the day I moved into my house.
No power in master room. No hot water because water heater broke, no gas cuz
thermostat broke, a burst pipe in backyard, not one phone jack in the house and the list goes for days.
It took maintenance workers 5 days to come out to fix it including the burst pipe. We couldn’t even live there. After writing and waiting 2 months they came to the conclusion that my troubles were worth $ 200. ASSHOLES!!!
My lawn was nothing but dirt and a dead tree before moving in they promised to fix up. Never happened and they changed there mind and said it was my issue.
They are nothing but a place trying to rip off people and care nothing for the houses. I warn people avoid with all caution!!!

I wish you gave negative stars, because this company is so poor that is amazing they are aloud by law to be in business! We rented from these jerks for a year and a half. We bought a new house through them and when we moved out they stuck us with a bill for $ 558.06. This is on top of the $ 845.00 deposit they we paid when moving in. They charged us for carpet cleaning of $ 300.00 even though we had the carpets professionally cleaned for $ 250.00 and gave them a copy of the paid invoice! They charged us $ 200.00 for cleaning, even though we had the house professionally cleaned for $ 150.00. Do I need to go on? This company is a fine oiled extorter of people just trying to get by!
Please beware! DO NOT WORK WITH COMPANY!!!

I too wish we could give negative stars– this company doesn’t deserve a lick from us. My fiancé who is a soldier in the united states army rented a property through the golba group while he attended duty in Phoenix Az. The whole time, he had nothing but issues with them. They charge you 75 dollars for every time they have to come fix something in an old janky condo that was falling apart at the seams. The carpets hadn’t been replaced in years it looked as though someone trumped mud all throughout the house 3 days after he moved in and it sure wasn’t him. They are rude in the office, misled him on more occasions than one, and treated him like a second class citizen. He had to go out of town for a ceremony on July 4^th and called to try and arrange rent payments with them upon his return on the 11^th– they wouldn’t budge. He tried to pay it online since they stated they would not work with him, and for every 100 dollars your rent was, they charged you 25 dollars to do it online. Needless to say, the late charges would have been less so he stuck with that. I despise this company and their lack of intelligence, and compassion for people. The maintenance company that does repairs when you move out is owned by The Golba Group. They charge you 50 dollars per hole that had a nail in it, which they tell you in your lease you are not to fix before leaving, I guess they don’t want anyone hanging things up in their house and if they do, well, it’s 100 dollars per picture. Give me a break. These people are horrible– look at the hundreds of reviews when you google their name– the only good review I have seen is on here and it was probably made by someone in the company. I’m so glad we are done with these people– everyone else — RUN far away at a fast pace from them.

I would like to thank Golba Group for one thing and one thing only: the crap-​tastic ‘service’ they provide has prompted me to create a Unilocal account, so that I can warn others about them.
First off: I’m a renter. I’m not gonna diss about how they treat the people who own the houses, because for all I know they roll out the red carpets for homeowners and have loin-​cloth-​wearing supermodels feed them grapes and fan them while they have a property under Golba’s ‘management’. I just wanted to throw out that caveat.
I don’t even know where to begin with this. I jumped into my ‘Golba’ email folder and I can tell you that in about a year and a half I’ve racked up 59 emails to/​from them regarding issues. Conversely, I lived in an apartment once for three years and that company’s folder has four emails in it. FOUR.
Here’s my big gripe with this company: the complete and utter lack of communication with existing renters. We (the roommate and I) have found that when we need something, it’s far easier to select the ‘New Renter’ prompt when you call them over the ‘Existing Renter’ prompt. ‘New Renter’ gets you a live body — ‘Exisiting Renter’ gets you the shaft and a voicemailbox.
EXAMPLE NUMBER ONE:
Last week we noticed an outside faucet dripping when in the ‘off’ position. I emailed Landmark Maintenance (Golba’s fixer-​uppers) on a Thursday afternoon and reported the problem. What do YOU think is a reasonable amount of time for landlord/​maintenance to contact you and at least tell you they received your complaint? 6 Hours? 12 Hours? 24 Hours? Three days? I’m not looking for an instant 24-​hour fix; just at least ACKNOWLEDGE that you received the issue. By Monday I hadn’t heard anything back at all, so I contacted Golba. I sent our Property Manager Assistant an email at 4:26 pm, stating that I had yet to hear anything regarding the faucet. I acknowledged the fact that this wasn’t her ‘area’, but asked her to forward this info on to the correct peopld in maintenance. I was kinda livid, so I asked about our water bill… specifically, if we should send a copy to Golba/​Landmark once we receive it (for possible reimbursement), or deduct some from our rent, or what. The way I see it, they’ve been notified of the issue and they’re lack of response is eating a hole in our pockets… plus, I learned long ago that bringing money into a situation usually leads to a quicker resolve of the issue.
I got an email reply from Golba at 11:12 the next day. Good news: They’re forwarding my request to the maintenance department. Bad news: I still have yet to hear from the maintenance department. Badder news: Golba had the cajones to suggest that we forward our water bill to them, so that THEY could forward the bill to the PROPERTY OWNER to see if they wanted to pay it.
My question: WHY would the property owner have to pay for the water lost to a leaking faucet that hasn’t been fixed when it’s the MANAGEMENT’S fault that the faucet is still leaking and hasn’t even been looked at yet?
Lets break this down:
Homeowner comes to Golba; says ‘rent my house’.
Golba rents house to tenants.
Tenants find issue.
Tenants notify Golba of issue.
Golba doesn’t fix issue, but makes Homeowner responsible.
Um…what’s the point of Golba anyway? If they aren’t going to ‘manage’ a property, why are they involved?
And evidently Unilocal cuts you off at 5001 characters… so read the rest of my posts for the remainder of my examples.

I wish you could give negative stars sometimes. this being that time.
I recommend NEVER renting or using this company as your property management company. They are awful on communication! As renters we had multiple problems and could only ever get ahold of someone at the company by using the «new potential tenant» phone line and even then we typically had to solve all the problems ourselves and then fight with them to get reimbursed. We also know the owner of the home we rented and they never communicated any of the problems we were having with her and some of them were fairly significant and could have caused extensive damage to her property. Stay far far away!