LongHorn Steakhouse

After reading reviews of this place I was a little worried, but my parents chose this place when I offered to treat them to dinner. For appetizers we ordered the sweet chili calamari and the crab artichoke dip. Both appetizers were tasty. My Fiancé and I ordered the porterhouse for 2, with a side of broccoli and the sweet potato. We ordered the porterhouse in-​between medium and medium rare. I was worried because other reviews have said their steaks were over cooked and some said it was under cooked. So I was hoping they would get it right. When our steak came, the porterhouse was resting on the 2 knives, so the knives were covered in oil. I had to request another knife because my hand was getting greasy. As predicted, the steak was overcooked. The strip steak side was well done and the filet side was closer to medium. The steak didn’t have much flavor. The broccoli was a little over cooked (unless your prefer your broccoli soggy). I was not impressed by this place. However, service was good.

Called ahead, was told that I could put my name on a call ahead list. Was quoted a 20 minute wait time. Arrived 15 minutes later, only to be told it would be another 35 – 45 minute wait… They had a large number of people arrive. I smell a scam…

Good food, as long as you don’t need your steak cooked how you want it. Manager seems very nice but had no follow through. Mediocre experience that cost ~$ 40 per person and was not great

This is a fairly regular lunch spot for me. They have great service and happy faces on their staff. The food is above average and some dishes are very good. Today I had a new salad. It was made with fresh, crisp, whole romaine lettuce leaves, crispy smoked bacon, tart blue cheese crumbles and blue cheese dressing. I had them add grilled chicken. It was very satisfying and was served quickly. If you are looking for a quick lunch, quality food at an affordable price I recommend giving them a try.

When you arrive, ask for Ms Ashton, a server there.
The interior was very «western»! The hostess was very pleasant.
The place was full of meat-​eating predictors! Good company.
I ordered 16oz Prime Rib w/​baked potato and side salad. Wife ordered 6oz Sirloin w French onion soup, rice pilaf and side salad. The fresh bread served tasted good.
In short, no complaints with the food-​very satisfied!
Our server Ashton was patient and never sounded rushed. My wife is small with an accent and Ashton kneeled down near her to listen attentively. I was touched by this.
I gave her a 20% tip-​she rated it. She said she had worked there for over 2 years. Since e were from out of town, we asked her for sightseeing suggestions and she was a great help.
Next time we come to Phoenix, we’re going again.
Enjoy!

Longhorn has always seemed to put me in good spirits. Luckily I have a partner that loves this place because it’s the bomb. Good ppl and great atmosphere!

My parents and I took my brother here for his birthday dinner. All in all, our experience was mediocre and I wouldn’t recommend this restaurant. This was my first (and last) visit to any LongHorn steakhouse. The food was decent, but not the quality you expect from a good steakhouse. Our meal was certainly not worth the price we paid. If I’m spending $ 150+ on a meal, it better be daaang good. The restaurant was very noisy and the decorations looked tacky and cheap.
Our waitress was terrible, and I mean that in the nicest way. She wasn’t personable or professional. She may have been new to the industry, or maybe she’s just terrible. She sounded like a robot, reading a scripted message. We all ordered steaks and she repeated the same sentences with every order. «Blah blah, medium rare is pink with a red center, blah blah. There are risks associated with ordering undercooked meat, blah blah.» Yes, we know. We heard you the other three times. We have ordered steaks before.
My biggest frustration with the waitress was when we paid for the meal. We had two visa giftcards we wanted to use before charging the rest on my credit card. I handed her the three cards and explained it. She seemed to understand but… she ended up using one visa giftcard before charging my credit card for the remaining balance. When she came back to the table, she apologized for the error but didn’t offer any solution.
The highlight of the meal was dessert — the four of us ordered four different desserts (no judging, OK?!) and they were all very delicious. If I were to ever return here, I would strictly order dessert and leave as quickly as possible.
5 stars for dessert, 2 stars for food, 2 stars for ambiance, 0 stars for service.

So I don’t know about these comments but I had the best experience ever I walked in there I’m not being from the area I’m reading your reviews walked in for a cocktail saw the menu and was shocked we ordered some dirty martinis with blue cheese olives and Parmesan crusted steak and a fillet wow amazing not overcomes everything was done to perfection very tasty very very highly suggested

Food was great.
Service was excellent. Marco was more than accommodating to our table and keep our drinks full.
Ambiance was pleasantly mellow for a family establishment.
Cost is worth what you are paying for. Remember this is not RuthChris, but a good substitute if you don’t want that RuthChris Bill.

*****Great Food and Great Service*****
I hosted a Large Group at Longhorn, expected 73 total that arrived 79.
Longhorn manager Jillian was extremely awesome and helpful!
Longhorn worked with me within less than week. Longhorn adjusted well with a unexpected delays for a few guest. Longhorn made no stress to add additional orders for the added guest. Drinks were delivered quick with endless refills. Bread and butter was served and shortly after dinner salads were served to have the large group. Everyone was munching while their entrée was being prepared. The atmosphere was great, it allowed time for everyone to talk and enjoy their table conversation. Once the meals were complete, the staff began serving the large group. Everyone was very impressed with the service, the quality of the food and was informed the food was spectacular. I usually have a steak but I ate a chicken parm. I am glad I ordered the chicken it was amazing! I have never had such an juicy, tender, and tasty chicken. I was told the steaks and ribs were cooked perfect. Everyone enjoyed their food. The chocolate stampede took the entire meal over the top! Amazing evening and dinner! A great place for large birthday, reception or any event. I do encourage to speak with Jillian and she will coordinate your dinner. I am already looking at our next event in May!!! We will be back!

After waiting 10 minutes we finally got served our water. 10 more minutes after just taking our order I finally got served the kids drink. the other tables being serviced by another server had drinks bread and refills by this time. the asshole server scoffed and said «wait a minute» when I asked if we could have bread. I immediately got up and left after telling the other server why I was leaving. I’ll never return to this location!!! What an asshole!

Need to update the review. The manager was nice enough to reach out to me to try to resolve my satisfaction level based on my previous experience. Very nice to do, excellent customer service. This place may just not be for is. We went in to use the certificate the manager provided us and it just isn’t a place we feel is our quality. But I did want to thank Longhorns and their manager for trying to make things right. That’s always appreciated.

Went here cause we had a gift card. I had the mussels in octoberfest beer with broth. it was SO good. I had Strawberry pecan salad, yum. Hubs had steak. good and minion had chicken fingers. It was good food. However. …everyone around us had issues with how they’re steak was cooked. Everyone. Hubs said his was fine, he ate the whole thing. I’ll believe that people possibly don’t know how to order their steaks… I’m not a steak fan, which is why I did the mussels. .DAMN…good!

We came here on a whim after another restaurant had a 45 min wait on a Friday night and had a very nice time. There were a few hiccups, which are to be expected at this type of establishment, but over all we were very impressed.
The boy ordered a T-​Bone and I ordered their Great American Steak Dinner, which is their feature special. When the steaks came out, my MR was more MW and I waited for our server to come back. One of the other servers noticed I wasn’t eating my steak and came over to check on us, which was a nice touch. While I waited on my refire, I had some of the Boy’s T-​Bone and was blown away. The steak was tender and had amazing flavor and was one of the better steaks I have had in a long time.
Even with the missteps, we were very happy with the service and with our food. Will definitely be back the next time we need a steak fix!

Here for our first time. Excellent service from start to finish. We had the rib eye steaks which were cooked to perfection, and our waitress Rachel was very attentive.

We thought the service and food was good. Nothing exceptional, but an enjoyable meal.
The pretzel beer cheese has a very strong ale taste. Parmesan crusted chicken was flavorful. Top Sirloin was good.
No complaints but also not something that I’d rush back to.

Update … place has gone down hill, sorry to report.
Second time we were seated and learned upon ordering they were out of prime rib.
INFORM THE PATRONS BEFORE YOU SEAT THEM!
Service is mediocre at best and takes forever.
Many other good steak places in the immediate area that are much better.
Will not be coming back to Longhorn.
Too bad … it started off so well.

Really good steak. Enjoyed the table side steak sauce immensely.
Great service! Verified all sorts of ingredients to try and accommodate my dining companion’s food allergies.
I’d rank this somewhere between Outback and Fleming’s.

Went with a Filet, was thinking about Ribeye, but they only had 11 once cuts for that, I was VERY pleased with the steakm didnt even need to put any steak sauce on it it was so good and tender!
I went with a Jim Beam Blackberry drink– that wasnt that great and our server was awesome and got me something different and didnt charge us for that drink, I got a Strawberry Margarita and that was very good!
Wife went with a a Salmon, she liked it but felt it had to much seasoning on it. I would most certainly come back here! Wish they had these in the Tacoma/​Puyallup area!

A good place to go! I have found they have good food and good service. This seems to be consistent from visit to visit.
I would recommend that you give this place a try because I think you will enjoy it.
When you go in — tell them that Chris from Unilocal recommended you go there. They will have no idea who the hell I am but it might provide some interesting entertainment and a good laugh or two!
Enjoy!