Lowe’s Home Improvement of Chandler

I’ve not experienced exceptional service here but haven’t had the rude service experience that others note either. I’d say it’s a typical Lowe’s with a good variety of options for your home improvement needs. My most recent visit had me spending time in the garden area picking out flowers, pots, soil, etc. I’m sure I was there an hour without ever being approached. Didn’t bother me because I didn’t need any help but does seem odd that not once did someone check-​in. I’m not sure I even ever saw an employee until I went to the check out. I love my purchases and was happy with the selection available the night I was there. That’s been my consistent experience with this store.

Came here with my wife to get our Christmas tree as has been our tradition throughout the years. This was our first time though going to Lowe’s in AZ so I was wondering whether the quality would still be there. Rest assured it most definitely was! This location had a great selection of tree types/​sizes and were appropriately priced (*ahem nearly half that of moon valley trees ahem*).
Once we found our tree the staff was helpful in assisting with getting the tree on my Civic’s roof and tying it down. I’m so thankful to have this location so close to home and will definitely be sticking with Lowe’s for our Christmas tree needs.

very rude customer service. I placed my order online and was told order get canceled. but my giftcard still getting charged. their associate told me oh this is not possible it will be refunded for sure but the refund never come back. They also refuse to help. This happened at least 3 times…
When i was in Atlanta area, usually the case is store mail you back a giftcard for the refund. I guess things are different here in arizona. Good thing is homedepot is just one block away :)

Simple, Lowe’s is an easy place to browse for décor items, get your necessary home supplies and pick up your fix it items. This last trip I was just picking up an online order and it really was simple. Knowing what I wanted and ordering it 20 minutes ahead probably saved me 15 minutes of looking for it in the store. And, it really is impressive that my order was ready for pickup by the time I could just drive to the store. It’s always a good experience when the systems just work out the way they are supposed to.

Super friendly store and staff. Had a delivery issue with another company, an Lowe’s stepped up, found product, and delivered it next day!!!

Terrible customer service all around.
I just moved and needed a new washer and dryer for my new house. Lowes had a nice looking pair on sale for Memorial Day with high reviews and according to the website only this one particular Lowes in Ocotillio had them in stock. According to the website they had 10.
I arrived to Lowes and proceeded to appliance department. Could not find anyone around to help me and I could not find the washer/​dryer pair that was in the ad. Finally another employee had the appliance person paged and he came over. I told him what pair I was looking for and he said no they never have that model in stock and don’t even carry them. He said the website is wrong and was showing the warehouse inventory back east.
He seemed to have a pretty bad attitude and just said O Well. He didn’t seem to enjoy his job very much.
I then spent then next hour and a half looking at almost every pair they had on the floor and almost every single one was not available. Why have washer and dryers on the floor if you don’t have inventory?
Finally found a model they had available and arranged for delivery on Sunday between 4 – 5. 5:30 comes and the driver calls me and says he is running behind he will be there at 6pm. Well no washer and dryer at 6pm but another phone call at 6:45. Finally shows up at 7:30 and brings them in. However now he wont install them because the dryer vent has a 90 degree curve in it. Says its against company rules. This is the way the house was built and its this way from the home builder.
You spend close to 2k on something you should get better customer service at the store and from the delivery drivers. Should have went to Home Depot.

Service here sucks. Walked past at least 7 employees and not one person asked if I needed help. I ended up loading the ½ inch 4’x8’ plywood panels on to a flat top cart by myself. Had to hunt someone down to rip the wood for me and the guy I found was apparently the only one who had come to work. He was covered in tattoos and had gauges in his ears. I’m describing him because I didn’t get his name and he was the only positive in this store. Once I got to the register and paid, no one offered to help me load the wood into my truck. Again about 7 employees standing around bs ing. I unloaded the cart and I pushed the cart back inside. These employees didn’t even offer to take the cart from me so I walked it all the way back to the sheet goods. What a shame. No wonder this place is a ghost town. I recommend Home Depot.

I can usually find what I need! But checking out seems «my Lowe’s» isn’t a priority for them here — thus my advice keep your receipt!!! They’re whole idea is a buyer purchase tracking so they can better meet their regional /​local markets and yet they cannot manage to bring fourth what they spent millions advertising as a benefit to their customers yet help them better manage their products offered.

horrible service and not the first time its happened here.
First they lost our business to home depot for our home blinds
We gave them another chance with the carpet after several trips, phone calls and months we get a final quote on paper come back 3 days later and they say no, they blamed me for it, lied to me and went back on their word both verbal and paper we had everything planned and picked out carpet torn out of entire house ready for install and now we are back to square one trying to find installers, carpet and everything
this company is not honest.

If you want assistance or some help, don’t come to this Lowe’s. I went to Lowe’s for a particular item with the pending cold weather. Upon walking into the garden section I asked a worker for an item. She stated to me she wasn’t sure if the item was in stock, but if it was it would be over there and pointed to an area. Not very helpful. A bit frustrated, I went to customer service to see if the item was in stock. At least the lady working the desk knew that item was out of stock.
At least take the effort to show me where the item was and not send me on a blind hunt.
Lowe’s might have the best Nascar driver around, but this Lowe’s lacks in customer service. Won’t be going to this location again.

Didnt find what i was looking for, burlap sacks, but the lady with the awesome tatoos in the garden center was supa coo

I like it here! Ever since ive become a new home owner, this has been my toy’s R us for my home. I also had my first son at the same time, so I’ve been bringing him here since he was born. I love it that the staff here still remember him everytime. Here you get quicker help than Home Depot where i always have to search for someone.

Did multiple trips here during a painting project for my new house. I like the paint center better here than at Home Depot.
Not to be sexist, but if you caompare any hardware/​lumber store in terms of manliness then Lowes comes in last. So if you’re looking for a place that you can get splinters and grunt about tools, Lowes is more of a hardware/​lumber store with a veneer of a fancy showroom. But, maybe I am just old-​school and grew up on the wood floors of Ace Hardware where everything is on the shelves waiting for you to knock them off and stab yourself in the foot.

This really is more of a lady’s hardware store with more design/​decorating stuff, small appliances, and such. But this time they had something HD didn’t, and at a good price. Almost exactly what I was looking for, too.
Even if you’re a die-​hard HD shopper, it doesn’t hurt to check here too.

Rich was very helpful to us, from getting a floor model clearance fan down for us, to explaining how to install a remote kit, to answering questions on the new CFL bulbs and why they are not dimming (we purchased & installed the non-​dimmable ones)
I find that the employees here are more friendly, on average, than employees at HD.

Bought a fridge here after I saw in consumer reports that their service level was high when working with appliances and its been a big hassle. They said they would call me when it was in stock — they didn’t so I called and they had forgot about me — so I asked when it would be delivered and we set a date — so I called that morning after making arraignments to be home and I wasn’t on the list because the fridge hadn’t come in yet — they don t know why so we set another date for delivery — they offered no apologizes and we Will see if I get it on this next date — they are a big disappointment — I should have went to Spencers — I Will next time