My Oreck Store

This Oreck store is the worst store ever. I have never wrote a negative review but felt that needed to warn other patrons. If I could have given it a negative 5, I would of. The sales person, Tim, needs major customer service education. He was just plain RUDE. Just state they lost my business and I plan to warn all others to stay away.

If I could give negative stars I would, but only on this particular store. I LOVE my orek vacuum. I bought my orek vacuum at this location 8 years ago. I have brought it here every year for its yearly check up. Every time I visit the store, it has different people working there. And for the most part they have been rude or very unhelpful. The only time they were helpful was when I was purchasing my vacuum. Whoever managed the store then was great. I went in today for my yearly service and since I have a small part with electrical tape on the cord, they said they couldn’t service it without replacing the cord. I don’t want to replace it because I’m about to buy a new vacuum this year. I’ve had electrical tape on one little spot on the cord for the last two years and they have never said anything about it. Not only that, there is a two and a half week turn around on the vacuum. I can’t go two days without vacuuming! The guy that was there was so unhelpful, just like the past employees and the manager was even worse. Not the service you expect when you pay $ 800 for a vacuum. I think I will buy a dyson next. Tired of being treated so rude.

We came here a few years ago to get our Dyson Animal repaired. The employee wouldn’t stop talking about how much they hated Dyson vacuums and that they recommended we just buy a different brand instead of getting ours fixed. I appreciate their opinion, but they kept repeating it over and over like a parrot to the point that I still haven’t forgotten it years later.
The loaner vacuum they gave us barely worked. We ended up not even using it for the three weeks it took them to fix our vacuum.
When we got our vacuum home, they had fixed the roller brush, but the vacuum wasn’t cleaning like it had when it was newer. We had asked if they could fix it and they said no, because it was a bad brand and that’s why they don’t recommend the vacuum.
Our vacuum roller recently stopped working again. This time I went onto YouTube and found a 10 minute video that showed how to fix the clutch assembly. So I ordered a new clutch online for $ 40 and replaced it myself in about 30 minutes total time. Interestingly, the clutch assembly in the vacuum had the date stamped on it from when the vacuum was originally built. I suspect that they never replaced the clutch assembly when we brought it in, and they only replaced the belt. I could have ordered a new belt online for about $ 4. I have no idea why this would have cost $ 180, other than I was foolish enough to agree to pay it.
Since replacing the clutch assembly on our Dyson, the thing is working like it’s new again. In hindsight, paying $ 180, waiting 3 weeks, and dealing with their employees is not something I will ever do again.
I would recommend you try a different store and hopefully you’ll have a better experience.

This place has everything you need if you own an Oreck.vacuum.
He lady thar assisted me provided good customer service.
I docked this store a couple of stars because they ask for all kinds of personal information if you pay with cash. (Similar to Radio Shack.) The whole point of paying cash is for me to get in and out as quickly as possible.

First of all, my star rating is for this location, not the product. Absolutely love my Oreck vacuum but not at all happy with the service I have received — actually, the service I have not received which is why I’m writing this review. I brought my vacuum in to be serviced and was told that it would take one week. After 6 days I called, and was told it would be another 4 days. I asked if I could come in and pick up a loaner vacuum but was advised that they did not have any available. I called again today, going on 12 days without a vacuum and was told it would not be done for another day or two. The representative did not even apologize for the delay or offer any assistance. I am fuming mad! If this is how they treat customers then even though I love their product they have just lost me as a future buyer.