PLO pools

Our home warranty company (American Home Shield) who I no longer with us, forced me to use this company. I now have more leaks than what I had before this guy messed with my pool system and no pressure. He would not complete the same service I had had in the pass by pool companies send by AHS, Gave me a 4 hour leeway for arrival time, really is your time management skills that bad. I would not recommend having this company on your property. they SUCK in my opinion. Best yet no paper receipts, could not tell me when I would get the receipt by email either, pathetic reply, «I am just an employee»

Our home warranty company (First American) referred PLO Pools to us to repair an issue with water leaking out our backwash port when in normal operation. PLO was able to respond the day after the notification, which is real quick considering they didn’t contractually have to come for another day or two at best. Anyhow, they showed up at the scheduled time and had the problem fixed in a matter of minutes. They also took the time to show me how to maintain the part and change it out on my own.

Zero stars! These guys suck. We had an issue with our pool motor recently. It was making a loud high pitched noise so loud our next door neighbors heard it. From inside their house! The technician, if you could call him that, who came out here turns on the pool motor says that sounds normal & there is nothing wrong. We know better. The pool motor should sound quiet or almost quiet. Barely audible. Then this idiot decides the issue is with our water fall & that we needed another length of hose on our pool vacuum. Also said one of the O rings needed to be replaced & was going to charge us about $ 120. For an O ring! Really? We said no to that suggestion. Collects the trade fee & off he goes. He was here for about 10 minutes tops & was obviously out to make as much money as he could. The issue was marked as completed by our home warranty company but we still had an issue with our pool motor & couldn’t run our pool vacuum because of that. After much haggling & having our claim denied again by another shitty pool service company we were provided yet another pool company by our home owner warranty service who actually took the time to correctly diagnose the issue & replace the pool motor. How about that? A company that knew what it was doing! DO NOT USE PLO POOLS! EVER! JERKS!

PLO Pools was the contractor sent by my home warranty company to fix some issues with my pool. I will say they were good at contacting me and setting up the appointment and showing up during the time they said they would.
I requested to be called when they were on their way and that didn’t happen but its not a big deal. When the worker arrived I called their main number and spoke with Dave. Dave was wayyyy more concerned about the fact that I didn’t leave a check outside than my satisfaction about the work that was being performed. I asked that the worker please call me since I wasn’t home so that I can discuss the work he did. I was interrupted several times by Dave on the phone and he was extremely confrontational and then hung up on me.
His worker, Joe, did call me and discuss everything that he did and what the problem was and even gave me some other great suggestions for my pool and what needed to be repaired. Seems like Dave needs to take some pointers on customer service from his employees.
I would give Joe and his work a 5 however the hassle of dealing with Dave and being hung up on was unacceptable. He did try to save it by calling me and making sure that Joe had talked to me but the damage was done.

The company was sent out from my home warranty for a leaky pool pump at my house. When he inspected it, he told me there was a hairline crack in my pump and would have no problem replacing it through the home warranty. He gave me a timeline when it would be repaired and said he would get the warranty company to fix a few other things he noticed. The timeline passed and my home warranty called saying my claim was denied. I asked for an explanation and my warranty company stated that PLO pools claimed there was a obstruction in my plumbing (which there was not as it is a standard pool system) that caused my claim to be denied. My home warranty recommended me to call PLO pools if I needed an explanation. I called PLO to find out what was going on twice, I left messages two times without a response. I even asked my warranty company to call to find an explanation with no response from PLO.
If you have a warranty claim and notice PLO is the response company, cancel your claim and re-​submit later as they can not be trusted. The guy seems upfront and honest but will burn you in order to take your warranty co-​pay. My check was cashed way before my claim was denied, which is typically rare compared to my other claims with other companies (the money usually takes weeks to come out of my account after the assessment or when work was completed).

Our home warranty called them in to fix the propane pool heater, they called us soon thereafter to schedule coming in the next day.
He was able to come out quick and fixed the issue, educating me and the wifey on how to prevent the problem from reoccurring.
Kudos to great communication and efficient, friendly service. Our rep was from Tempe though the office is Chandler.
The tech was knowledgeable about our area and the type of old heaters that came with the property. Extra points for that :) would recommend for your service needs.

Our house warranty company sent our pool problem to this company. Usually a company calls within an hour of getting the work order from the warranty company to set up an appointment. This company did not call me, I had to call them. One of their techs came by to look at the problem and was very condescending. It took them 30 hours to call in their findings to the warranty company, and then it was not what they had told me. They did no work for us, I am rating them solely on their lack of communication skills.