Sears Optical

After speaking with Dr. Brian Farquhar, I am no longer interested in doing any kind of business with Sears and their sister companies. I sure do hope this is his independent practice because that would make it easier for me to understand his rude and snarky behavior. My spouse called prior to me to reschedule our appointment for the afternoon and was told we would have to pay $ 100 to be seen. My husband told me this information and stated Dr. Brian Farquhar was rude and unprofessional, so I called thinking maybe there was some kind of misunderstanding. When I called I didn’t hear the man say his name and asked who I was speaking with since I was taking notes of the call, he starts with «Well you called me, who are you», so I told him my name and asked am I speaking with someone at Sears because the way he was talking to me was like I called his personal number and I interrupted his afternoon nap or something. It indeed was Sears to my surprise! So then I ask are you the receptionist or the doctor, thinking that may help me understand why he is treating a patient this way (even though there is no reason to). It was the doctor himself! There was no misunderstanding, he is definitely a person you do not want to meet. His first impression on me is clearly negative and I gave him the benefit of the doubt. He also said «unless there is a good reason you have to reschedule you will have to pay $ 100 at this office to be seen.» I told him my spouse is at work and I got called in to work last minute. He said «I am trying to work too and you cancelled.» At this point I am done with this boy, my reason for rescheduling was not good enough for him. You never know who you are entertaining. I’ll never give Sears my business after this experience and I’ll be sure to spread the word.

Greg was real ass hole to us we were next in line he help someone instead of us Sears hiring more people instead of seating on there ass…

I understand the frustration of the previous reviewer. I have been to several opticians over the past several years. Sears does quality work and stands behind it. Good professional people there to help you. I went elsewhere on last set and regretted it. I came back to here and experienced the same good quality from the past. Only negative is that they are limited in personnel so you may have to wait for service. I have learned to check their hours before going and go right when they open. I will be back when I need to again.

I arrive to the optical to get my scratched glasses fixed (I got the scratch coating on them already, yet they are scratched in multiple places) and there is no sign for hours located outside the optical center. The Sears employees didn’t even know when they closed. I got there well before 7 and they were already closed for the night. I use to work retail in this mall and you NEVER were allowed to close early. We would be fined by security if we closed early. I know it’s an optical center and it’s not a store, but there should still be guidelines and rules. I had to call the phone number on my receipt to find out the store hours. That’s poor customer service.