Stanley Steemer of Chandler, AZ

I had Stanley Steemer repair, clean and seal my grout and it looks fantastic. Valentin and his partner were very professional and also did touch ups the next day after grout repairs had settled.

I called the 1 – 800 number and the customer service agent was very helpful. She told me that the estimate was for less than $ 400 and was surprised that the onsite techs collected over $ 1,000. Justin, the Branch Manager was unavailable, but I left a message for a call today before 3:00 because I was away from the phone at the doctor yesterday. After I left for the doctor, Justin called. My granddaughter told him that I was away and to call back today. It is 2:45 and I haven’t heard from him. I called the 1 – 800 number again and the customer service agent sent me to Justin’s voice mail again. I left a new message, but I have to leave very soon. In it I said I wanted a refund for the $ 539.95 that was never quoted or refunded. I guess my next action is to contact the BBB.

Absolute rip off. 2 guys came to the house and basically did nothing but get the carpet wet. The furniture hadn’t been moved at all to clean under it. The main reason we had then come was to clean the steps where our little dog likes to pee. They did nothing but get it wet which made the smell come back worse. A few days later we checked the carpets with a black light and it looked just as bad as before. What a waste of almost two hundred bucks.

I’ve always used Stanley Steamer and been happy with them. But they we’r here the other day and I was not impressed. There was a dark smudge on the carpet when they left which I had to get out myself. Also, they cleaned an area rug for me and were supposed to lay it out on the floor to dry. They must have forgotten because they left it folded up (wet) in the living room. I had to move it to another room and lay it out myself. Probably won’t use them again.

First time hiring a crew to clean my carpets and I couldn’t be happier with the work from Anthony and Joseph. My light colored carpets had several dark spots that were removed with the cleaning. They called with an estimated arrival time and arrived when expected. Will definitely recommend Stanley Steemer to friends and family.

When asked if you want the tile cleaned, and you say yes — WATCH OUT! they don’t tell you they are going to seal the grout afterwards. and that’s only 1 and ½ times more expensive.
Make them write everything out completely or they will take you for everything

First, and last experience with Stanley Steamer. If you don’t have a life, they are the perfect company for you. They will only schedule with a 3 hour «arrival window.» and believe me, they will wait until 2:59 minutes are gone before they show up. Maybe one day someone will invent a system where they can PICK UP THE PHONE and call and tell you — before 5 hours of your day are shot.
One star because they are very skilled at apologizing. Probably due to lots of practice.

I’ve had my carpets cleaned for several years by Stanley Steemer. Always helpful, reliable and does any excellent job. I had my tile thoroughly cleaned and sealed (which was not cheap) but it’s NEVER looked better.

While the prices were higher than most of their competitors, the technicians that showed up were knowledgeable, courteous, and competent. The carpets were taken care of and were dry by the following afternoon. I will use them again!

I had a home to sell after moving to another location. My vacant house needed to be fixed, painted and cleaned. I had gotten through the first two steps and had cleaned all but the carpets. My realtor suggested Stanley Steemer because he had had good experiences in the past. I called and scheduled an appointment and they gave me a 3 hour window. I stressed to the scheduler that the house was vacant and I had moved 25 miles away. The scheduler said that they could probably put me first or second for the time period so that I wouldn’t have to wait very long. I arrived right on time, but had forgotten that there was nowhere to sit except the steps. Needless to say, I hoped that they would show up quickly so that I didn’t end up spending more than half the day on this.
Well, as luck would have it, they showed up 2 hours and 45 minutes later. I was so relieved, I just hoped they would be thorough and do a good job. This was not to be. The whole time they were getting ready, they were trying to up sell me on doing the grout on the tile floors too. Once they finally understood that it was only carpet that I wanted they zipped through the job in nothing flat. Four bedrooms, a hallway, and steps were completed in less than 25 minutes and the carpet didn’t look all that different.
I would never use these guys ever again. I used an online coupon to reduce the charges by $ 35 dollars and I still paid too much. What a waste of money.
If I have to redo the carpets, I’m going elsewhere.

last monday i had stanley steamer do my carpets and large oriental rugs, one of the rugs had been peed on quite a bit due to a sick dog so they took it outside and cleaned the back and front then it dried in about 4 hrs. that was great all of the odor is out of it and it liiks new. every time i have my rugs done by stanley steamer witch is about 2 times a year they always do a great job no complaints.
p. pierson

NOT going to try again!
I have been a loyal Stanley Steemer customer since 1992 in Dublin, OH.
The crew is lazy, insulting and my carpets did not look different.
Choose another carpet cleaning company!

These guys are wonderful! I love the courtesy calls the day before and they call you when they send a team out to your house. I love a heads up! The two men who came out were so nice and professional! Great company!

Not the cheapest and they were an hour late however the guys that did the job were very professional and got in and got out (good thing) Very professional. The cleaning was average, but that is what I paid for. Deeper cleaning was more and I should have paid for it.
I recommend this «brand» as the guys that did the work were great.