T-Mobile

To Shayne and Taylor, thank you for your help and patience. Great customer service and team work.

Please come to this T-​Mobile store if you want the height of rude customer treatment. I came in merely to ask a couple of questions about my new T-​Mobile phone and to purchase a few accessories. First thing I noticed was all four of the store’s teenage employees were engaged in animated conversation around the registers. One finally looked up, glanced at me and then returned to the conversation, which must have been far more engrossing than helping me or even acknowledging my presence. Eventually, one female clerk did saunter over and ask what I wanted. I tried to explain the situation, but she just grabbed the phone from me and said all you do is this and this and this. She then hurried back to gossip central. Well, I did this and this and this, and the phone still wasn’t doing what I wanted. She then snidely said that they still sold old fashion cell phones for people like me. Well, kid, I may be 60 years old, but I did get a Ph.D. in chemistry using a slide rule and a calculator, and this is not my first smart phone. It is so lovely when ageism is so blatant. Almost without saying, I did not buy the accessories.

I’ve been here twice. Both times terrible customer service. Very rude, poor knowledge, angry staff members. Bri was one of those staff members.

Went here to get info on switching from Verizon. «Tia» was fantastic! She was super knowledgeable and professional. She laid out everything and showed us how we would save $$$. They also had their A/​C go out from storm and she stayed around for us to return with our trade in phones! She went above and beyond to help us out! We’ll be back just because of her and we’ll be referring people to this location too!

Poor customer service. I asked a question over the phone and explained it, and only got a response «I don’t understand». I then asked to talk to some one else who might be able to or would try to understand my question; the lady on the other end said «I am the manager here». So I didn’t get my question answered and they didn’t get my business.

Pretty poor customer service and rude staff. Went in there to exchange a phone case and screen protector because the associate mistakenly gave the wrong one and they were less than helpful. I guess they only appear nice and willing to help when you are buying something or signing up.

BEWARE! HIGH PRESSURE SALES! I went in for a new SIM card and was ganged up on by three clicky young glam-​dolls. They insulted me in the guise of «saving me money,» when a review of the fine print made me think otherwise. After I refused to change to their newest «promo» plan, the room got ice cold and I was told that a SIM card was now $ 20, even though my son went to a different store a few months ago and got one for free. When I said that even T-​Mobile online says a SIM card is $ 10, the blond manager instructed the witchy one to charge me only $ 10. I’ve been screwed over at this store before when I changed to a «promo» plan and ended up screwing myself out of features we all enjoyed. I felt like I was the outcast in high school again as these three girls berated me and insulted me when I told them I didn’t understand what I was getting into and just wanted to think things over. I was actually told that the new plan was «just common sense» and that if I wanted to pay more money for the same thing, I could «go right ahead.» These were the snottiest group of salespeople I have encountered. I’d complain to T-​Mobile, but they don’t seem to have a complaint department. DON’T GO TO THIS LOCATION, I’ve had friendlier and more helpful service at the location inside Chandler Fashion Center.

Went to T-​mobile last night to take advantage of the new «we will payoff your early termination fees if you switch over to us» deal. I walked in and was greeted immediately even though there were other customers in the store. The staff was very attentive. Steve helped me out. at first I was unsure of Steve, but once he started talking we had great conversation and he answered all of my questions. We laughed a lot and talked about different phones. I ended up with 4 brand new phones and a better plan at a cheaper price than Verizon. It was a great deal. The staff even stayed late to help us out.
A big kudus to Steve and the other young lady (I forgot her name!) that helped us out. You guys did a great job and I appreciate all your had work. Staff like this will make T-​mobile succeed!

Be careful with this place! We opened new lines here and got new phones with Bill. And he added features onto my account without asking for our consent. Thank goodness I have a friend that works at T-​mobile and knows that some Tmobile associates add more features to their customer’s plan to get more commission and this is a commission fraud. I will be reporting a commission fraud at this place so they will not charge poor innocent people 40 dollars more per month like they did to us. T-​mobile is awesome but these money hungry associates make T-​mobile look bad! Once again be careful at this place! And especially with Bill or anyone here since this is not the first time!

Cara was amazballs!!! I’m from out of state and my charger stopped working that I bought in CA. She replaced it, no hassle knowing she wouldn’t even be making a commission. Make sure you ask for her

We purchased two Samsung phones (S3 and Galaxy Note 2) from T-​Mobile in Dec 2013 and we were assisted by a Sales Rep named CELINA.
We had ;purchased a full insurance package and thankfully so. One of our phones slipped and the screen broke and it needed to be replaced. We went through the Insurance Company and got the replacement, with no hassles. However, when we called the Sales Rep CELINA who we had purchased our expensive phone from and requested her assistance in transferring the data to the new phone she indicated that it could not be done.
We we told CELINA that we had transferred our data from the Blackberry to an Android without a problem when we replaced our phones and we know that it could be done. She then recanted and said that yes it could possibly be done but she was busy with another customer and would call us back. We waited for her to call back but sadly CELINA NEVER CALLED US BACK.
Any business is all about customer service, and it is not so much when you purchase a new product but the service after purchase. Sadly CELINA failed on every count.
Sometimes you are left with no choice but to call out POOR CUSTOMER SERVICE and CELINA tops that list.
We did go to another T-​Mobile store and were able to transfer all our data without any problems.