Ace Air Conditioning & Heating Service

Purchased a new house in November so we did not have to use the AC until May. When we did, we quickly realized the top floor was not getting cooled adequately. The temp on the main floor would be 70 degrees and the top floor was about 85 degrees. We have a one year old and she would wake up numerous times in a pool of sweat.
Ace had installed and done maintenance on the AC about 2 years prior. When I explained the situation to them, they told me it would be routine maintenance and the next appointment they had was over 2 months out.
After reading these reviews on the Company and how quickly they responded to others here, I tried to call back. At first no answer. After multiple attempts I got someone who told me she would have to take my information and have someone call me back. She explained they were caught off guard by the number of requests. I am surprised they did not anticipate the number of requests increasing when the weather turned hot. Its now 24 hours later and no call back. I will be using someone else.

Our heating went out over night. So we called Ace for emergency service. We figured it would cost us a bunch, but what can you do. We do have a contract with Ace (which I recommend). Jeff came out shortly after the call and replaced a fuse. He quickly diagnosed the problem and was very helpful ans friendly. Thank goodness for Ace and Jeff!
Money well spent for a contract.

I had an Ace technician over to do a routine service on my townhouse (furnace, AC and heat pump). He did a really good job and was very professional. I think he is an excellent hvac technician. The office was very cordial and professional as well. But my issue with Ace as a company is their billing practices. I feel they charged me excessively. I signed up for the fall/​spring service contract and they charged about twice as much as others did. Also part replacement cost was quite high considering how much the part alone would cost (e.g. thermostat).
I have used other vendors in the past and they did an ok job. I am moving out of town and I am turning my townhouse into a rental property, so I am looking to establish a long term relationship with a trust-​worthy hvac service company that can deliver reliable and quality services. I thought I would try Ace because they are on my realtor’s recommended service providers. I don’t mind paying a little bit more because I understand they need to keep good technicians. But (sorry I am venting here) I don’t think 2 times higher than other vendors is justified.

ACE performed a condominium association required furnace inspection and cleaning. Stewart the technician was far and away the best I have encountered over the past twenty years at least.
Cleaning a furnace is not rocket science, but he did a thorough job and was pleasant to work with.
In past encounters with ACE personnel, I have overseen the installation of a new HVAC system, as well as maintenace thereof. I have always found their technicians to be competent and sincere.
I can recommend this company without hesitation.

Needed them to come out to replace my thermostat. They gave me a 3 hours window. Clarke came and had the job done in about half an hour.

Thank you ACE for our new Lennox heating and air conditioning system. We recently had ACE replace a 27 year old Sears system. We can’t speak highly enough about their quality of work. Kevin provided a detailed, all inclusive estimate, and having been a former installer, he knew exactly what he was doing. Orlando, the senior installer, made sure everything was done perfectly. When they ran into challenges in our older home, they calmly stuck with it and came back the next day. Supervisor JD showed us how easy the thermostat is to operate. This system and their quality installation make us feel like we have moved into a new house. We would highly recommend ACE to anyone who is looking for high quality work.

Last summer our A/​C went kaput and the ACE techs were out in no time investigating the issue — they didn’t try to sell me a new unit — they just saw it was a simple part and they replaced it rapidly at a low cost.
Then our old furnace (15+ years) cracked this past winter and we had a quality replacement installed in no time by them as well. Their techs were fantastic and the customer service is top notch — we also got a new thermostat at their suggestion and it is on a completely different level than our old one — I highly recommend Ace for heating and A/​C.

I rarely rate companies, but this is a real exception to the rule… Ace Air Conditioning & Heating Service is without a doubt, the best out there. No high pressure sales pitch or fancy jargon as to what the problem is but their service guys are so nice, polite and honest that I cannot hesitate to recommend this company. They are punctual or at least let you know if there’s a delay and work miracles to make everything right and without depleting our retirement fund!

I just called this place to come out and take a look at my Air unit. The lady on the phone asked if I had ever used them before, when I said No she said they were busy and not taking any more appointments for the remainder of the WEEK! Really? Is business really that good? I’m confused, what ever happened to can we come another day. Or is it because I’ve never used them before. WOW

We called Ace to get a quote for replacing the two A/​C units at our rental townhouse in Reston. I had gotten estimates from other well known companies in the area, and Ace was $ 1,500 less than one company I called, and almost $ 4,000 dollars less than the second company — and all estimates were for for similar Carrier brand A/​C units! Their customer service was responsive and easy to work with, and they provide great value. I highly recommend you give them a call.

Jeff, the tech, just left. I have never had such a pleasant experience with a home services professional. He knew his stuff, treated us well, and did a great job. I will use them again.

Great service when my furnace quit on one of the coldest nights this year. There was an electrical issue that could have turned into a very bad, dangerous situation (house fire=bad) and fixed it right away at a very low price without suggesting a very expensive «lets replace the whole thing» upsell. They gained my trust and I will call again in the future! Very nice to deal with and reasonably priced. I highly recommend them if you need service!
Thank you ACE! :-)

Our heat pump «quit» on us this weekend and needless to say it needed repair. I found Ace right here on Unilocal due to their five star rating. I called them first thing on Monday and they were able to come out that afternoon… thank goodness as its WINTER and running emergency heat is expensive!
They were very professional and fixed the problem and now our house is warm again! Since our heating system is pretty Stone Age, we are having them back out quote us on a new unit.
I highly recommend Ace!

The technician who came to our house was friendly and efficient, and our humidifier now seems to be back in working order (all that it needed was an air filter swap — d’oh).
That said, this review is mostly for the admin staff/​logistics, which could use some improvement. I tried to call to make an appointment but there was no answer, so I used their online form instead. After emailing with them, I was told to call the company the next day to get a timeframe for when the technician would come. I wrote back and asked if they could please email or call me directly instead with that information (seemed a small thing to ask, I thought — I asked because I knew I’d be busy in the morning and not able to call). The woman said that was fine, and also asked I provide a phone number, which I did.
The next morning, I never heard from them (email or phone), the technician showed up with no notice, and when he arrived, he said he had never been given my phone number.
I was also disappointed because I asked the technician if he would take a quick glance at our furnace while looking at the humidifier, just to make sure it was okay (we aren’t sure how old it is), and he said he didn’t have time (his whole visit, which cost me $ 110 + $ 35 to replace the filter, took only 10 minutes… so it’s not like he’d just spent hours looking at our humidifier). All this said, I would probably go with someone else next time.
EDITED TO ADD: After seeing this review, the company reached out to me about having a complementary follow up check up service to make things right. I was impressed they made the effort and the technician who came was great — took his time explaining what he was doing and seemed very knowledgeable. Upgrading them from 3 to 4 stars.

I love these folks. Have been using them for years. They always come through for me.
A big shoutout to tech Jeff C for his visit to my Centreville rental townhouse on Jan 2.
My tenants called me that morning without heat.
Despite a glut of calls, Jeff had arrived and fixed the problem by mid afternoon (a short).
The unit was overdue for service anyway, so he did the semiannual maintenance check and ended up charging me nothing.
He refused a tip so am writing this review instead.
For dependable service, Ace is who you want. Jeff C proved that again for me this week.

Jeff from ACE came out after I had tried to wire my new thermostat myself. He was a great tech, and he explained that even though I had done 99% of it correctly I missed 2 small parts. The rate was very fair, and he took his time to help me understand what I had done incorrectly! I definitely recommend ACE to anyone!!! Call them first!
Thanks again Jeff!!!

Quick response. Jim was friendly and courteous and he had our AC up and running in less than an hour. He took the the time to explain exactly what he was doing and what he was finding as he checked the system out. He even cleaned off the condenser coils and checked the system pressure free of charge to make sure we were running optimally. I will definitely return to these guys for future HVAC needs.

As anyone who has searched for an HVAC company knows, a good one is hard to find. I needed to have both my AC and heating ducts inspected. I actually requested service quotes from 18 (!) companies. Out of those 18, only 7 companies responded back to me. Ace was the one that was the most responsive to my needs and actually beat every company on pricing. Many HVAC companies charge separately for looking at the cooling and heating systems, even though it is really all the same system, but Ace only charged a flat rate diagnostic fee for looking at the entire system. It took 2 days after my initial contact for them to get back to me, but after that, they responded back to all of my questions within hours and I was able to schedule for next day service. Excellent communication from the office staff (Leslie in particular)!
Our service technician was Jeff Cheek. He did a very thorough job performing the inspection and did not try to upsell us on unneeded services. He also explained why the home inspection notes we received about the HVAC problems were incorrect. The service invoice was sent almost immediately after service. Keep up the good work!

We have used this company to maintain our systems for many years. The Service Agreement has saved us countless times, in cost and service time. We had our air go out on one of the hottest days in the summer, on a weekend, and the technician was prompt, and had us back up and running in a short amount of time.
I really like that the technicians do not work on commission, so you can trust what they are recommending is what you really need and not just to get them extra money. They explain everything in terms you can understand and show you exactly what and where the problem is.
All the technicians I have met are very courteous and also very knowledgeable. They really care about the safety and efficiency of our system.
We will definitely be using them for a long time to come.

When someone saves you from melting on the 4^th of July, what can you say? Ace is a small, family owned business. They sent a pleasant, efficient repairman to rescue me from a non-​cooperative switch that was preventing my air conditioner fan from responding to «COOL» messages.
I was dreading dealing with the 90 degree heat (plus humidity) that’s been suffocating the area for over a week. Up at 5 am because it was difficult to sleep much without A/​C, I was thrilled when I saw that white van pull into the driveway!
What is particularly remarkable about this business is that despite today being a holiday, I got same day service at a reasonable charge. Courtesy was part of the deal. I am really sorry I did not know about Ace before, but now I’m a loyal fan.
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