Advanced Automotive Inc

I have not used their service, however, my van sustained major damage due to one of their tow trucks not securing a load properly and a work ladder from the van being towed breaking free and hitting my van on I-​66. Company acknowledges the incident, however, will not do what is right and cover the damages to my vehicle leaving me without. Very questionable morals and would not recommend this company to anyone.

The absolute worst customer service. My car was supposed to be delivered by 9am to my dealership. It took them to 4:45pm to get here. Called at 1 hr intervals to track them down. Was repeatedly told it would arrive in 30 minutes. Jerry was the most unprofessional pos who decided it was best to threaten to drop my car off somewhere else so I could come get it, if I continued to complain. I will be reporting to BBB and BMW roadside assistance. Most likely wont receive a reply back because it seems they only reply to positive ones lol.

I’d been having trouble with my car running rough and stalling when it was idling for about 6 months. In that time I went to a different shop and a dealership, both of which kept the car for a day and charged me for work that didn’t resolve the issue.
This morning smoke starting pouring into the cabin of my car on my way to work. I called AAA, they sent a tow to take my car to the dealership. Billy, from Advanced Automotive, showed up and had my car on the tow in no time. On the drive to the dealership we talked for a while; I could tell he was a good guy, so when he briefly pitched his shop to me, I took him up on it and cancelled my appointment at the dealership.
I have absolutely no regrets. I spoke to Darrel (sp?) when I arrived, also a nice professional guy, and he actually listened to everything I said and took some notes. They called me once they diagnosed the issue and gave me a quote. Four hours later they had already replaced my AC compressor and front breaks/​roters, while managing to come in under the initial estimate. What more could you ask for? Seriously?
I’m extremely satisfied with the service I received, and would recommend this company to anyone/​everyone in the Chantilly/​Fairfax area.

Wow. When my car failed inspection, I dreaded having to go to the shop. All estimates was quoted were around the same, well except for the dealership that wanted $ 200 more. Anyway, the person I talked to gave me the estimate and said it would be two hours, they were close at the time, so I gave it a shot. Ultimately, they had me out in an hour and $ 34 under the estimate. To boot they through in a free reinspection. What more can you ask for, well I have to say every person I interacted with was extremely courteous. It was interesting listening to one of the tow truck drivers train one of the new drivers and the discussion was base on customer service while still making a fair buck. The place is a little out of the way for me but if I need help again I will be back.

The staff was very helpful!

While driving on Route 28, in our Sprinter 2500, I got a flat. I called AAA and they sent Roadside Assistance my way to help me change the tire. We attempted to change the tire, but it became clear immediately that a curb side fix with the spare was not an option. TJ called in a request for a tow truck. Even though it wasn’t necessary, he stayed with me until the tow truck arrived.
I asked the tow truck driver where I could buy tires quickly (that evening) and he towed me to NTB in Chantilly. Based on his strong endorsement, I found myself at NTB looking to buy 4 tires for our commercial vehicle, which worked out well considering how quickly everything had to come together and the time of day.
I appreciated the professionalism, advice and care both men took while working with me in what was a rather long and stressful ordeal.
Thank you!

Stuck giving it 1 star. People there are rude.
Last year my car started to overheat real bad. Had it towed to them. They told me the radiator had a crack and needed it to be replaced. Told them to go ahead and replace. From the moment I got the car back it started to leak & kept getting worse. Every day I was having to add antifreeze. Life has been hell and have not been able to bring it back.
Today I had my car towed to another repair shop that someone recommended and had FANTASTIC reviews on Unilocal.I told them that my radiator was leaking so they checked it out. They called and told me that the radiator had a big crack in it.
I called Advanced to tell them about the radiator. The guy was horrible. He was questing me like crazy and seemed like he didn’t believe me, he asked if I had the receipt and I told him no. Can’t BELIEVE they DON’T KEEP RECORDS.
Now I’m screwed because we DO NOT have the MONEY to put in a NEW RADIATOR. They just DO NOT CARE.
DON’T WASTE YOUR TIME OR MONEY BRINGING YOUR CAR TO THEM.

Me and my father came in to pick up our truck from being towed by AAA after a breakdown. The driver suggested this business and my father stopped by on the 6÷2÷15. Upon arriving today for payment, there was a problem with the credit portion of the card (my dad just realized this) but would use debit instead with the same card. The owner stated they do not accept debit OR checks. This is not stated anywhere in the business on any documents given to us, but most importantly was not revealed to my father when he agreed to take his car here. The owner then pontificated about how no place even takes checks anymore «90% of businesses don’t» and was very condescending and unprofessional. He tried to give us the runaround a few times when we asked him to write down and sign what he was saying for reference. He was annoyed with the fact that we tried to find different options (perfectly sound and legal) to pay but he decided to patronize my father for not getting his bank kinks worked out prior. My fathers bank is in Maryland so there was no way to get the funds in time. That is not his business, if we knew there wasn’t another way to pay, we would not choose such a business that can’t accommodate their customers properly. It’s a business with large transactions and if they just take one form of payment, being cash or credit BUT NO DEBIT, i would guess people always run into problems. We suspect he’s being untruthful anyway.
Bottom line, This place doesn’t take certain payments.
The owner is unprofessional and ignorant. We suspect he was ignorant to how to even do debit transactions but told us just flat out they don’t take it. They still have our car. I was very confused as to why he turned so impatient and bothered so quickly; we were not loud, and calm.
It’s perfectly fine if a business has only certain options for payment, but you have to make that clear to your customers if you are trying to be an ethical and professional business. This ordeal today has cut into our time and busy weekend.
Do not come here if you don’t want to be belittled and disrespected over matters that shouldn’t even be happening. Reporting this do the BBB.

They saved me over $ 600 dollars!!! (A/​C Compressor replacement on 2011 Nissan Rogue)
I came home from my honeymoon to find that my car’s AC no longer worked. I took my car to a shop recommended by a coworker and they quoted me $ 1740 to change out the compressor and receiver-​drier. Needless to say, this was much more than I had anticipated spending right after incurring so many wedding expenses. I called the local Nissan dealership to price check and they quoted me $ 1330 over the phone and stated that it was highly unlikely that I would need the receiver-​drier replaced. After another coworker recommended Advanced Automotive, I called them to get a quote. They confirmed that the receiver-​drier did not need to be replaced on my car and completed the repairs in half a day for a cost of $ 1127.
In addition to being a great value, the personnel were all very friendly and polite. I will definitely bring my car here for any future work.

Ever since I walked into their doors about 10 years ago Advanced Automotive has been like another family to me. I have had multiple things need such as oil changes, breaks fixed and numerous car tows. Al and the other guys that work their are respectful and very attentive.
Thank you for all that you guys do!

I took my Mercedes Sprinter hear at the end of the day in Jan 2013, it was running erratically and felt like it was going to stall and even though they were about to close they said they would get there diesel mechanic to look at it and get me back on the road at least as they knew I had to leave town that night. There diesel technician diagnosed the problem from 5 ft away from the vehicle with the hood open, walked over and correctly connected the egr valve connection and hey presto it was fixed !! seriously he spotted the problem before he even got to the vehicle and fixed it in like 30 seconds and it was not an obvious fault in fact something a Mercedes technician had already failed to spot. Cant say enough about these guys„ Awesome
These are definitely my go to guys when I am in Virginia, wish I lived here so I could give them all my work. Thanks again Guys.

So refreshing to find honest mechanics! Plus they will give you a discount if you pay cash! They also offer refurbished parts.

They don’t appreciate this customer.
Why:
— would I stay with a business that has to warranty items just put on my vehicle? (That means additional time from my day and supposedly a new part). Warranty repairs shouldn’t happen sooooo frequently. Did they really do the repairs initially?
— would I stay with a business that won’t complete a warranty repair until I pay more money for a repair I didn’t ask for?
— because I’m a female? (We don’t all fit the stereotype). I’m not staying.

I recently had an issue with the heat in my car it would blow warm but not very warm so I took it to advanced automotive. Jerry was super helpful and the job was done in less than 3 hours I couldn’t believe it. The service was fast and the work was top notch. I also work for a company that has a fleet of cars and in our business we can’t afford to be without 1 so we take them there and hey are always done quickly to help us keep rolling. I would suggest them to anyone I know.

These guys are the best! Jerry and Al took such great care of me and my car! Great guys who do great and honest work!

I love these guys!!! Since I’m a female and auto mechanics always try to take advantage of you these guys make it so easy to feel comfortable getting your car checked and not getting screwed or sold services you don’t need. They are truly the best!

My fiancé is a mechanic but has been really busy at work so he told me to take my car to a local place near where I work to get inspected so I brought it to advanced automotive. I dropped it off and 10 min later they called me saying that it had failed because my brakes were bad. I thought that was weird because my friend had just changed my tires and didn’t say anything about it. I told them I would have my fiancé that is a mechanic take care of it. My fiancé ordered the parts and when to change the brakes and said they were it great condition and didn’t need changed. I am so mad that they failed my car to try to make money off me. I will not take my car here anymore and will tell the company I work for not to take the vehicles here.

I have owned my car for almost 10 years now and for the first time, it needed some major work. We had just moved and didn’t yet have a car fix it place. My husband went to a local gas station (whose brand we trusted for car repairs at our former home), and it was such a nightmare for the oil change and inspection that we knew we couldn’t take my car there for fixing.
I went through Angie’s List and found this place — Advanced Automotive. It had consistent high reviews on Angie’s List.
I am so grateful we found this place!
Josh is fabulous. He knows everyone by first name and makes them feel important.
I know quite a bit about cars and was able to talk easily with him multiple times over the phone and in person about the issues my car was having. They were able to help me with what was pretty major work with it all said and done in maybe 30 hours which was quite remarkable.
I have a feeling most jobs would be done a lot faster. If you drop your car at night, I bet it would be fixed by close of business the next day most of the time.
I highly recommend this place. Go there. Their prices are completely reasonable too.
Ask for Josh.
They also towed my car to the shop. Free if you have AAA.

My car broke down at 11pm on Monday night and when a AAA driver came to tow it, he suggested I bring my car here to Advanced Automotive. He admitted to working here at Advanced but promised me I would get a AAA discount, there wouldn’t be a diagnostic fee, and that this shop was top notch. I saw the ratings on here and that the shop gets 4 stars, so I said, why not?
Donnie called me the next day to say that I needed three different parts: Crank Sensor, Cam Sensor, and a new timing belt. I explained to him that I had just had my timing belt replaced and it just didn’t make sense. He said it was necessary, that once you remove the belt, that you can’t put it back in. He quoted me $ 1,100 to fix/​replace all three parts.
I called Honda and not only did they say it was not necessary to replace the timing belt again, but they said usually, it’s just one señor or the other, not both that are bad. I called a third shop and they agreed with Honda. I called Donnie back and he admitted that only one sensor was bad but tried to justify why it was necessary to replace them both. I immediately had my car towed to Honda and the repair ended up costing me $ 350, compared to the $ 1,100 Advanced quoted me.
Donnie and Advanced Automotive are not trustworthy and are obviously just out to make as much money as possible. It is a completely unethical way to do business and I would not recommend this shop to anyone. Shout out to Rosenthal Honda Fairfax for being awesome.

Long term AAA member referred by home branch as a idea means of car repairs. From dispatch (facility has their own towing services) to completion of repairs, this shop remaind professional and down to earth. A rare quality in auto maintenance shops these days.
«An alternator replacement is in order. But calm down, relax, breath. It won’t cost an arm and leg. Maybe just a toe if that’s fine with you.» A straight to the point, yet comedic delivery. I truly felt a relief of tension.
Now I will say pricing may be a tad bit steep. Doing the math I factored labor costs at roughly $ 100/​hr. Parts roughly $ 225 (OEM), showed an increase of 19% over wholesale/​market value. But hey, they’ve got to eat to. I recommend you search quotes at nearby shops and bring them in for price matching.