Atlantic Bedding and Furniture

After much research, we had three stores on our list to visit for new living room furniture. Our first stop was at Atlantic Bedding and Furniture. After visiting all three stores, we returned to ABF for two specific reasons. Price and availability. The other two stores had he exact same pieces for twice the price. It was a no brainer at that point. We received our furniture same day!

I am baffled by the lack of customer service and follow up. I ordered my bed on Sunday. I was told that it would be delivered on Monday afternoon/​evening. They never showed up and no one called me to let me know they weren’t coming. I called the cell phone number of the Account Manager I worked with and text, no response. Tuesday I contacted the warehouse they referred me back to my account manager who is not responding. Here we are on Wednesday and I still have no bed and no confirmed delivery time. I would not take a chance with this company ever again

This is my second time at this store, the prices are reasonable for good quality of furnitures, the sales men Tim and Austin are awesome, always making sure to give the best services.

I recently ordered a full apartment set including Dining Set, Living Room Set and Bedroom Set. The furniture’s were ordered more than 3 weeks ago and was promised to be delivered the next week after the purchase date. The next week came and the date was pushed to the next Monday. Monday moved to Friday, then to weekend and then to next Monday. The last Monday came and went but with no furniture’s. All this while i am still following up with the company.
When i expressed my displeasure on this situation, They finally promised that the furniture will be in store on Friday and will get that one to me by Saturday which never happened. I called again today and the guy replied «what do you expect? Will you get your furniture next day after the order date? «. I told him I am not expecting the next day but 3 weeks is too big of a time frame to toss me around.
I also gave him an option of delivering the items that are in stock today and the rest can be delivered as it arrived. The guy handling the phone said i need to pay the cost of second delivery which i said was not my fault, So the store should take it. He refused to accept that option.
I also asked him to cancel the order so that i can order it some other place. The person at the store told me that, i need to go to the store to cancel the order and i need to pay 25% restocking fees for the furniture that were not yet delivered.
Except for 2 return calls, it is me who was calling the furniture store to get an update. See the call dates below.
11/​14/​2015
11/​13/​2014
11/​11/​2015
11/​10/​2015
11/​09/​2015
11/​07/​2015
11/​06/​2015
11/​03/​2015
11/​02/​2015
10/​31/​2015
10/​28/​2015
I told him that i am going to call my credit card company and cancel the order, for which the service representative on the phone challenged me i cannot do.
I do not usually write reviews on anything even if i am not that happy on the service. This one forced me to rethink that and here i am writing my first Unilocal review.

I’ve read the various experiences with interest. I’m glad I did not read the negative ones before I stepped in the showroom to buy furniture or I may have been dissuaded — and it would have been an opportunity lost for me.
My experience began with sales manager Kanyon, who walked me through various options for my room. His experience came through. I was planning on a simple bunk bed, but did not like ladder stairs. In a snap he shows me a possibility of a single above a double and trundle beneath. And instead of a ladder, the stars are built in embedded with drawers! Perfect!
I didn’t buy right away. Instead, I priced this combination elsewhere and discovered that the manufacturer of the bunk set was selling the same exact set on premium websites, such as Wayfair and Hayneedle, for much more thank Kanyon quoted.
Quickly called him back, placed the order, and it arrived solidly on schedule and in good shape!

I purchased an expensive convertible crib from them in 2012, only to find out when I recently tried to convert it to a bed that it is totally defective and cannot be converted (there were no pre-​drilled holes in the head/​foot boards and absolutely no way to attach the long rails of the bed). I asked for some help (as in a replacement, refund, something!) and have been waiting 6 weeks with no resolution. Their customer service people are both high-​handed and incompetent. I would warn any prospective customers to AVOID this vendor at all costs. They are incredibly unprofessional and they do not stand behind their products, which are poorly made and overpriced.

Flimsy furniture at Costco prices.
If you want discount furniture, you can get a discount elsewhere and with a better quality.
I don’t recommend visiting. Sales reps take an aggressive stance to attempt to force you into making a purchase. One attempted to block me into the back showroom by standing in the doorframe. Being a trained martial artist, I was not intimidated, and slipped past the brute to exit to my car.
Stay away… Far away!

Bought a set a few years ago that held up very well. Decided to return to get another piece. A few months ago was offered the price of $ 300. This time spoke to Kanyon who advised me not to purchase on the website, but to come to the store so he could give me a «better» deal.
On the website the piece I want is $ 330. Kanyon’s better deal: $ 325. Thanks Kanyon, a WHOLE $ 5…that I just spent in gas to drive to your location! Seriously?!
For a return customer, looking to purchase that day and considering multiple items, including a new mattress and tv stand, this guy and his «better» deal is a joke.
Will probably order from the website if this other company can’t work out delivery (for the same piece for only $ 300). But definitely won’t be getting this «better» deal from Kanyon!

If I could give this place a negative 100 rating I would!!!
If you want to buy cheap furniture at discounted prices then this is the place for you! It is one of the most unprofessional places I’ve ever dealt with. I went into the store thinking it was a legit discount place and paid cash for my items. It took 4 weeks to receive my couches and when I finally unwrapped them, one of the cushions had a hole in it because the stitching was terrible.
The first time I called I left a voice message. The second time I called I spoke to Will a partner. As he instructed me to do I sent pictures and an email to Kanyon. I’ve sent 3 more emails within the month and I’m still waiting to hear something back.
DO NOT WASTE YOUR MONEY OR TIME!!! IT’S NOT WORTH THE HASSLE.
In addition, the Ashley Darcy 750 couches are crap! I’ve never seen anything look so horrible. The stitching looks botched and they took shortcuts on the parts you don’t see, so don’t expect a full microfiber couch. The cushions underneath are cheap material. I’m so disgusted with the couches I just want to get rid of them.
BE WARNED!!!

I made a purchase of a twin/​full bunk bed from a Mr. Oscar on 3÷3÷2015. Today is 6÷30÷15 and I have not gotten the return of my money or the bunk bed delivered to my home.

This place is a joke. I called ahead of time to secure a specific bed and then drove 45 minutes out from the city. The salesmen Will didn’t bother to look at the inventory ahead of time. Thanks for wasting my time.
FYI — they advertise their beds as solid wood – a veneer with particle board underneath is NOT solid wood. Furniture that is a veneer by definition is NOT solid wood. Don’t be tricked by guys.
Only pro was that the furniture looked decent here. It may just be a veneer but they were well done veneers. I was looking for solid wood though.

very pleased with recent bedroom furniture set purchased from Kanyon. Very easy, no pressure purchase experience. Delivery was scheduled 2 days later (between 3 – 5), i was called by Joe, the delivery person, at about 3pm and said he had just loaded the truck and would be there in 25 minutes, and he was. I was very impressed with how well the furniture was packed and protected, lots of foam reinforcements on all the corners (the whole length of the corner). bedframe was easy to put together and very solid. we are very happy with the purchase and will definitely use them again.

I bought a bed and bunkbeds from this location and I am very pleased. YOU PAY FOR WHAT YOU GET thats my thought about all these bad reviews you want high price fancy furniture go to Ashleys. I had a very good experiance and LOVED the people who worked inside, very nice and helped me alot find the right furniture! Kanyon was very helpful :)

Defective products and No after sales service. Never Again

Saw an ad on Craigslist for a bed frame at a great price. Called once, no answer; called again and talked to Will to set up an appointment. Get there and they don’t have the one I wanted in stock, told 2 – 3 weeks for delivery to the store. I opt to pick it up at the store instead of home delivery. 3 weeks passed with no call. I called and left a voicemail, then called again the next day and got through. Seemed like it had been in the store for at least a few days and they didn’t call me to let me know.
Picked it up with no problems, even helped me load it in my car. With the above lack of communication stated, I am very happy with my purchase. It appears to be of good quality, was easy to put together and nothing was missing. Would certainly have gotten a better review if I had gotten a call about my purchase instead of me calling the business. 3 ½ stars

Don’t EVER do business with this company. Furniture bought and paid for on August 4^th still has not been delivered. No one can tell us why. This bedroom furniture was purchased for my mentally handicapped sister. After multiple phone calls and multiple promises, it still has not been delivered. Time to report these folks to the better business bureau! They are the absolute worst company to deal with!

I really really wanted to say good things about this place– but they have just been disappointment after disappointment!
My boyfriend and I decided to upgrade to a king size bed– yay! Groupon and Atlantic had a deal going on– double yay! We go there to redeem and Kanyon lets us try out different mattresses– he even lets us get one that wasn’t in the Groupon deal for the same price! :)
Here’s where the disappointments start:
Kanyon says in one week he will call me to schedule a delivery day. A week rolls by; no call. So I decided to call him– «I’m sorry Kanyon is gone on a business trip» We’ll that would’ve been nice to know! After several days of trying to call– he’s finally back.
We schedule a date– today. Delivery was supposed to be at 11:30am because my boyfriend has to leave at 2 to go to work and I can’t help with the bed! It’s now 1:36pm and still no bed! :(
I was told he left at 12 to come deliver it. On top of that they want to charge me a $ 70 delivery fee!!! For what?!! Being over 2 hrs late?!
This place sells furniture for really cheap. But I guess their customer service goes well with their cheap prices. You get what you pay for with this one!

What a wonderful change of events. My initial purchase and experience led to a negative review on Unilocal for this company but surprisingly they reached out to me and worked on the situation. As of today they have fixed all the issues I had with their furniture, I do agree that the place is very casual and the guys on the floor are not your typical sales guys. But they are very helpful and will follow up with you on furniture updates periodically. Although its been more than 6 weeks that I am waiting for the last piece to arrive but the guys have worked very hard to change my negative experience to a positive one.
I will shop their again based on their inventory.

I bought a bedroom set and a living room set from this place. The bed did not come with the bolts that hold the headboard in place which was pretty lousy. My coffee table was delivered with two legs missing. One of my end tables had all of its legs missing. This was back in June. I called them and asked them to send the missing legs multiple times via email and phone. They promised multiple times to deliver them, but it is now September and this issue is still unresolved. DO NOT buy furniture from these people. They are the most unprofessional and incompetent assholes I’ve ever had to do business with.

My fiancé and I just bought a house and we all know how much that costs! We’re «house broke» as some like to say, and didn’t have much to spend on furniture but all we have right now is a bed and a television. We went into Atlantic and Will was awesome – he got us a great deal on a couch set, everything was in stock and I’m really happy with the end results. I couldn’t give them a higher review. As we save more money, I’ll be in here again and again to make some additions to our furniture collection!