Courtyard Dulles Airport Chantilly

My only complaint about this particular location is the bar and kitchen… They are super stiff, can sometimes be difficult and are often unable to just get the customer what they want… Unable to think out side the box and accommodate some pretty easy requests.
Courtyard little rock, ar. Sets the bar in this regards… They’ll always figure out a way to help or accommodate, so you’ll seldom here «No», or I can’t!

We flew in overnight from LA to attend a Saturday wedding in Leesburg. Our reservation through AAA was booked and guaranteed with an American Express card for 2 nights beginning on Oct. 9, but since we didn’t arrive until after midnight, according the this hotel’s manager, she gave our room away for BOTH nights. When we asked to see the policy, she didn’t have one. When we asked for her business card, she wouldn’t give us one. She did allow us into a room for a few hours’ sleep prior to attending the wedding, but we had to check out by 4 p.m. and be charged for one night, even though it was just a few hours. When we tried to photograph her badge (to get her name) she went ballistic and came out from around the corner, threatening to call the police because we took her photo without permission (actually, we just photographed her badge and nothing else). Yes, we did raise our voices a little, but not threatening, just persisting that we deserved the room and INSISTING she should cancel the last person she gave our room to for the second night. She refused. It’s all on camera — oh yes, it’s okay they videotape us without our permission, but we weren’t allowed to take a photo of her name tag on our cell phone. SHE WAS THE MANAGER with no customer service skills whatsoever and no consideration for AAA reservations. In fact, she stated that because we booked with AAA she had the right to give up our room if we didn’t show up or call by midnight from 40,000 feet in the air, even though we had guaranteed the room for 2 nights with an American Express credit card. Even AAA was surprised to hear about this, but willingly agreed to find us another nearby hotel for the night of the wedding, despite this record-​breaking hotel sellout for the March on Washington that day.

I’d say 3 star does not do the hotel’s just. For its low cost, the room is clean and new. Decent and modern touch décor. And I like the plenty of chairs and space for hanging out in the lounge area. Breakfast is only ok, but is priced cheap. Location wise, I probably would not have stayed in the hotel if not for catching a morning flight. Staff is helpful and friendly.

I came here with a group of coworkers for a week of business travel. We booked with a rate including breakfast, so we got one drink and one item off the menu for free. In total, I had the breakfast cereal, the oatmeal, the egg mcmuffin, the french toast, and a smoothie. All were very good and many fresh made in the kitchen. The lady serving us was always friendly. One thing we missed when staying at a Courtyard was having the free cookies offered like the Fairfields do at the end of the workday. I previously worked for Marriott so understand the different classes of hotels, but sometimes the little touches really help to make the experience. The rooms were clean and nice, but I thought the wardrobe being a separate large piece of furniture took up more room than necessary. The blowdryer wasn’t too great and took forever to dry my hair. I also wasn’t a fan of the housekeeper turning off my heat completely each day when it was cold out that week. Overall, we all liked the hotel and the offering of food and drinks in the lobby in the evening, so we will return on our next trip.

Nice Courtyard. Consistent like all Marriotts. I stay here often and am always happy.

I regularly come to the Courtyard Marriott, specifically for their Dulles airport parking services. Instead of hiring a cab or parking at the airport with the much exorbitant daily rates, this particular location is highly recommended! This place has recently been renovated, so everything seems very clean and chic (they even have a little fireplace!). The front desk employees are very helpful and nice, and are available ²⁴⁄₇. They have an open lot, but you just show them your parking confirmation, fill out a form, and they give you a hanging tag for your vehicle. The airport shuttle runs every 15 minutes or so, starting on the hour, ²⁴⁄₇. The driver is very professional and friendly, and he’s an extremely safe driver as well. The van itself is very clean and offers complimentary bottled water to quench your thirst before or after your trip. When being picked up, you can wait at 2H right outside the baggage claim, or you can also give the hotel a call to let them know that you’ve arrived at the airport (wait time is about 15 minutes). When you arrive back at the hotel, no need to check-​in — since you already have your keys, you just go back to your car and drive off. I highly recommend this place for your parking needs! :D
+great parking alternative for Dulles airport
+great daily rates!
+friendly front desk staff
+awesome complimentary airport shuttle driver: D
+complimentary bottled water in shuttle

This is one of those hotels where they try to cut costs by hiring too few people and giving them too few hours. For an airport hotel you’d think they’d kinda get that a lot of guests are airline travelers. Forget about the glass of wine in the Courtyard tv commercial, you’d best get here before 9:30pm if you want that experience, otherwise it’s frozen pizza from the fridge, or trail mix. No microwave in room. Breakfast? Best get down there before 9:30am (especially if you went for the ‘breakfast included’ rate). What I mistook for a lunch menu isn’t available until 5pm. So if you work 8 – 5 in the Dulles area you’re set. But if you’re a traveler, do Hilton Garden Inn, there’s two in the Dulles area.

45 minutes and still no shuttle?! Just what you want after flying all day. Website says they have a 24 hours shuttle… what, one at midnight and one at noon? Just brutal for a business traveler. First impressions matter and first impressions last… and this says it all. Even before I have arrived at the hotel, I have already decided to never return. If there is some level of brand standard to be adhered too by his franchisee, this one isn’t doing it. Hear that Courtyard by Marriott?!?

Typical suburban Courtyard hotel. Rooms, décor, food, and layout are the same coast to coast. Easy access to highways 50 and 28, plus a number of restaurants within ½ mile, make it a good, quiet spot for those who have business or family in the area. But being this far out from D.C. or pretty much anything that could be considered a tourist attraction (exception for the Udvar Hazy museum) means I wouldn’t recommend it for tourists.

The night was fine but then morning came… What a disaster. They had two people running between the breakfast area and the front desk. No actual front desj person was there and still isnt there an hour later… Maybe the manager didn’t show up? But we ordered breakfast, two sandwiches and two regular coffees at 9:43 and it’s 10:42 and we just got our coffees… No food. They made the women behind us in lines food first. Really bad

Well, if I could actually get there it might get more stars — as it is, I waited outside the airport in the cold for over 45 minutes with nary a shuttle in site. Repeated calls to the hotel went unanswered. I definitely wouldn’t use this hotel if you have any intention of getting to or from the airport. Ever.

Can’t speak for rooms but the day manager is great. When I needed a pad of paper, concierge had no idea. Manager stepped up and looked around till he found one. Then he helped open my can of lunch. He went out of his way for me twice and deserves note…

Could/​should be more than two stars. Dirty bed, dirty floors, stuff on headboard. Person in other bed was awoken by bug at 2 am.

One of my fav hotel in the area. The rate is really cheap on weekends and about 22 miles to DC. Nice clean rooms and staff are very nice and always willing to help!

I cannot believe I had to do this for a Courtyard by Marriott… The room was nice, but for a strip of molding which was loose. Everything was clean, the bed was comfortable, and I had wonderful evening with friends and a good nights sleep. In the morning I awoke before the alarm. The desk did ring the room at 7 am as we asked. I got packed and ready to shower — the water was extremely cold… let it run to see if becuase we were at the end of the hall on the highest (3^rd) floor, that maybe it had to take time to get to our room…20 minutes, no warmth — called the desk… The lady on duty said «I have someone coming in at 8 to check things»…It is 7 am now and I need to shower and wash my hair to be gone by 8:30 for our itenerary. I managed to get a shower — I have never ever been so cold. At 8am someone got the water running warm. this is not acceptable… The clerk should have called a manager and got someone right there to fix the situation. No one said anything but I’m sorry. I will steer clear of this facility and maybe all Marriotts.
UPDATE!!!
Courtyard actually communicated with both couples and made resolution — Thank you Marriott for finally realizing that something was really wrong. Having a more informed and caring desk clerk would have been the biggest help. Thank you.

A little «stay-​cation» (and to earn Marriott points).
Checked in 04÷02÷11 in the evening, no one in line, check-​in probably less than 5 minutes (I did not even have to sign a folio or anything).
He advised me to go to the side of the building and there would be an elevator there and he was right. We were on the top floor about halfway down the corridor (341).
The room seemed very tight, to the left of the entryway there was the granite sink and on the opposite side a little bar area with the coffeemaker and ice bucket. Underneath this area was the refrigerator and the hairdryer (?). The bathroom was past this area, which was quite spacious and the curved shower rod gave it more room.
The sleeping area had end tables on each side with lights in the walls. There was a couch with a pull out bed (with the extra pillow and bedding in the dresser) with a two level coffee table.
Opposite this was a desk with a flat screen TV next to it, which was on a ledge that let it slide towards the bed and couch. There was an armoire next to this which had the iron and ironing board.
There was a little balcony where you could stand (there was not enough room for chairs). I guess it is good to have a private conversation from your parents/​guardian, since when we pulled in I saw a young girl carrying on a conversation on her cell phone on the third floor.
We were almost directly above the pool (although it was on the ground floor). It was faster for us to take the stairs down and when we arrived there, there were about 6 young boys and 2 girls jumping and splashing about. The pool was quite cold (and as we learned later, the lifeguard said that the heater was broken), but I managed to get in and then my 16 mo daughter got used to the temperature and she had fun while I swam her around.
The boys were intent on jumping and slashing and their supervisors told them to be careful around the baby, which was much appreciated.
I could only stand the cold so long, we headed to the whirlpool. Fortunately it was hot and although the jets were inconsistent, it was a nice soak. The boys would go between the two pools (even though the sign said no one under 10 was allowed in the whirlpool, but we had our 16 mo old sitting there, so who were we to say anything).
We stayed there a little over an hour and headed out to dinner. We came back and got our daughter settled for the night. My wife thought the room was cold and turned the heat on. It was one of those wall units as opposed to a thermostat controlled one. The buttons were quite stiff, but we were able to get it running. She said it was blowing cold air, and it was for a while, but I figured there was some sort of thermostatic control somewhere. Sure enough, after awhile it got hot, quite hot actually, which is why I think our daughter had trouble sleeping.
I woke up around 7 and I was not sure what time check out was. It was not on the door, or the folio they left during the night and there was no directory of services in the room. I figured it was 11 or 12, but in any event, we started to get motivated around 10:30.
I made a pot of coffee (well, half a pot, since that is where the line was) and used the shower. The shower head was nice and worked fine.
We did not hear any noises during the night but we did in the morning. I’m hoping our daughter did not disturb anyone during the night.
Housekeeping knocked around 11:30 (my wife said they knocked earlier as well) and we were out a few minutes after that.
It was a nice stay other than the cold pool. Someone had mentioned a free breakfast, I wish we knew about that. I saw there was a restaurant for breakfast and dinner but did not know they had free offerings.

I would have given this place 3 or even 4 stars, but the customer service upon returning from my trip was inexcusably bad.
Let me start from the beginning. We had an early flight out of Dulles, so we decided to spend the night at this hotel, which is very close to the airport, so as not to have to get up as early the next morning. The hotel also offers free parking while you’re away on your trip if you spend a night at the hotel. So we stayed a night, and left my car there while we were away.
We had a great experience before the trip. They were very helpful in getting my elderly father from the airport to the hotel when his flight was cancelled the night before. And they were very friendly when we arrived there. Both the lobby and the rooms are nicely decorated, and the beds are very comfortable. When we were ready to go to the airport on the morning of our departure, the shuttle was ready and waiting for us.
Upon our return, however, the service was terrible. We had to call the hotel at least 12 times to get a hold of someone at the hotel desk to let them know we had arrived and were ready to be picked up. Finally, when someone answered, she didn’t even give me a chance to talk before she put me on hold. I had to call back another three times before she finally let me talk — all this while we were waiting outside in 30 degree weather, thinking that the bus could show up any minute, as it’s supposed to come every half hour. Anyway, when she finally picked up, she told us to go inside for ten minutes and then come back out and wait for the bus. We did that, and then waited another 20 minutes outside in the freezing cold. All in all, we waited an HOUR in the cold for this shuttle, which is supposed to come every 30 minutes. During that time, I saw shuttles from every other hotel in the area come and go more than once — even smaller hotels that I’d never heard of. And the woman answering the phone (or not, as the case may be) didn’t even offer an apology.
I hope the management reads this — their system needs serious improvement.

Nicely renovated lobby. Reasonable free breakfast, and the manager was wandering through making sure that everyone was happy. A Starbucks should be open by now

Standard Courtyard property. Meets all the standard expectations of a road warrior, clean room, decent bed, good location. Not very updated though. If all your looking for is a clean room and a quiet place to sleep between meetings… you found it.

This Marriott Courtyard is close to the Dulles Airport, yet clean and quiet — keep in mind that I’m not exactly a light sleeper. With a breakfast buffet, free high-​speed Internet access (which I’ve abused into the late night), and a USA Today delivered to your door in the morning, there’s not much wrong here except the cost of a room. However, all the other regional hotels are pricey as well.