I will not be purchasing our carpet from crown!!! They are 100% shady and I wouldn’t recommend them to anyone! We went in there on a Saturday and there was only 1 person working. He didn’t come check on us until we had been there almost 30 minutes. We are looking to carpet a small room in our house and were told that because we are not at their minimum(40 yards) we had to pay $ 120 fee to do the smaller room. However, when we went back a week later, we were told by another employee that the fee for a smaller room(less than 30 yards) was $ 90. During our second visit I asked who would lay the carpet, and the answer I got was«we do.» However, in the next sentence he said«If you want to know if it’s a contractor, it is. But, he has been working with us for a long time.» This place is shady! They change answers in the next sentence, and good luck getting the same price if you go in twice! I will not return to this store!
Kristy S.
Rating des Ortes: 5 Chantilly, VA
Based on the previous review of Crown Floors, and a less than impressed feeling with the neighboring store, we decided to stop in for a quote. Willy was also very helpful– showing us carpets for our needs and budget. We found the pricing to be about the same as the big box store, but installation was faster and hassle-free(I feared having to deal with the subcontractors of the big box store). Overall, we were very pleased with the customer service, price and installation of our carpet and would refer them to anyone looking for new carpets.
J T.
Rating des Ortes: 5 Chantilly, VA
After a lot of web based research(Mohawk vs. Shaw) on carpet and quotes from Empire, Costco and 1 other locally owned flooring shop in Chantilly we went with Crown and the Mohawk smart-strand brand. We also selected the highest end padding from Mohawk. I have to say Willy A. the store manager was helpful, knowledgeable and patient as I carried sample boards home and sorted out styles and colors. His prices were the best prices over all the other quotes(and I worked to get quotes that were as close to an apple-to-apple comparison!) They also did a small vinyl job and many firms do not do or want to do vinyl flooring so that avoided us having to go to another firm for the vinyl replacement, who likely wouldn’t want to do such a small job! The install crew that came was friendly, professional and did really good work. Overall doing a whole house carpet replacement is an expensive update and we are really pleased with Crown Floors.