Edible Arrangements

If there was a place to provide negative stars, this would be my first and would be completely deserved. The customer service was appalling. I am a loyal business and personal customer of the chain so spend 1k plus a year. After you reach a certain number of arrangements you receive a coupon via email for a free 12 count box. Though I have received several, I have never had a chance to pick up any, but after the week I had, I felt I needed the treat. I have never been to this establishment, but it was on the way home. The coupon said to call or stop by to pick-​up your box so I made the trip. I was lost so I called for directions and someone happily gave them to me, and then asked what I was coming to pick-​up, a box of 12, which they then said would take 20 minutes. No problem, I was 2 minutes away. I arrive and the owner asks what I am in for and I gave my name. He says «That will be $ 350», I am thrown a bit, but then figure he was making a joke — a poor one, but a joke never the less. I show him the coupon for the free box on my phone and he says «You should have told me that on the phone». I asked him why, would he have made the box any different? His reply «I would have given you less». I said «excuse me, less than the 12?» He says, «I would have given you 11 ½». I am thinking this is truly a joke so I told him, I’m sorry, it’s Friday, I’m tired, I didn’t get it. He looks at me and says «I hate that everyone waits until the end of the day and comes in for a free box». He walks off through his swinging door, says something in another language, then motions for a young lady to come and help me and does not return. I am in shock and appalled. I told the young lady to tell him to keep his box, I wanted nothing from him after his ignorance and disrespect and left the store. I would not have trusted anything they served.
Do not patronize this place either in person or via delivery. I went to post and saw other similar posts (wish I had seen them earlier) and would hope that corporate, which I will contact, recognizes that this is someone who should not be representing their brand. I am certain they would not distribute the award meaning for it to never be redeemed. Truly disappointing. I will be using Sherrie’s Berries and other brands going forward.

If I could give this «establishment» negative stars, I would. I went into this store on September 23, 2015 and walked out humiliated by the owner. First, Edible Arrangements headquarters posted a promotion on their Facebook page, Twitter and social media accounts stating that they had a one day deal for a free 7-​piece sample box of salted caramel fruit, no purchase necessary and 50% off a box of those salted caramel fruit truffles. I was extremely excited about these two deals and told my mom about it, since she loves Edible Arrangements as well. My mom went into the store and requested a 7-​piece sample box (which was free, no purchase necessary according to the promotional flier). The owner refused and asked in a rude tone, «is that all you’re here for? will not give samples,» my mom, appalled, stood there quietly. The owner proceeded to walk into the kitchen and refused to come back out. My mom left.
I called Edible Arrangements headquarters and filed a complaint against the owner. First, they did not honor the promotion that has been promised at EVERY Edible Arrangements store. Second, he was downright rude to my mother. The customer service representative apologized and gave the store a call to tell them they had to honor the promotion. After calling the store, the customer service representative informed me that they talked to the owner and if I went back there in there again, I shouldn’t have any trouble getting that free sample and deal, however, if I did have trouble, to give him a call back. Sure enough, I went back to the store, and the owner absolutely refused.
He said to me «I will not waste my time making samples for someone who only wants the free sample. If you aren’t going to buy anything don’t waste my time. All you want is the free s***. I will not waste my time.» After that, he laughed in my face.
How am I supposed to know if I want to buy it without the sample? Besides the point, since they are supposed to honor this promotion no matter what.
I proceeded to tell him that customer service told me to call him back if he gave me and trouble, to which he responded, «go ahead and call as many times as you want. I don’t care.» After that, he walked into the kitchen (yet again) and refused to come back out. I stood there for fifteen minutes, humiliated by this so called «businessman.» I have never been so insulted by an establishment that I’ve given so much business to. Needless to say, I, along with my friends and family, will never spend another dime there.
I would only recommend purchasing something from this location if you want to be humiliated and taunted by the store’s owner.

Terrible customer service and so slow. Took 15 mins to get one simple strawberry banana smoothie! Really? There were several other people ordering smoothies to my surprise as this store is always empty. I would never waste money on an actual fruit arrangement here since the fruit doesn’t even look fresh. Not sure how they even stay in business!

After a long weekend at the beach a few weeks ago, I was ultimately surprised when I received this cute hello kitty edible arrangement at my office. I give this place a 2 stars for the pretty arrangement and the handy hello kitty bucket. Otherwise, most of the fruits were very bitter and gross. The only fruits that I was able to eat were the grapes and the strawberry with chocolate (the part without the chocolate was just as bitter as the other fruits). This was unfortunate considering my boyfriend paid a decent amount for something that I could not even fully enjoy and it was my first edible arrangement from him. Better off making our own arrangement with fresh fruit… Try a different location, or stress that the fruit better be fresh lol.

I can say I am not happy. The arrangement has more kale then fruits. The driver was late. The fruits were not fresh in fact in fact you can see a rotten grape. I would never order from this location again.

The gentleman that helped me confirmed my order and was kind enough to ask me if there was any specific time i needed the order delivered by. He was very genuine in his dedication and I will be returning to this location again.

The worst customer service ever is very true. DO NOT SUPPORT THIS BUSINESS or the owners. Farak (I’m not sure exactly how to spell her name) is extremely rude. She said she’s one of the owners. Prior to placing an order with this company, I called and spoke with Mike several times. He assured me they could make my order and I could pick it up on Sunday. After I placed my order online and paid for it, Farak called me back and said they cannot open the store on Sunday so I can pick it up. I told her Mike assured me I could pick up the order before placing it and he gave me his personal cell phone number to call the day of pick up to make sure someone was available. Farak said she knows he was trying to accommodate my pick up but something changed and they cannot do it. I told her after I placed the order and relied on the information it’s a little late for me to make adjustments. She said she doesn’t care it’s not a big deal I can call another store. I told her my money was already on hold for their location… nothing. RUDE is very true for this place. PLEASE DO NOT SUPPORT. Shady owner and rude practices!!! BEWARE!

The service at this shop was AMAZING. I wasn’t expecting the customer service and attentiveness my Mom and I received when I came in; in fact, I was just going to order the gift online… but we were in the area and my Mom convinced me to go in… the store was small, clean and bright and the customer service was fantastic. The lady upfront assisted with the order and another gentleman, maybe the Manager, came out to help my Mom decide on the right arrangement within the price she was looking for. He broke down each arrangement and the benefits of one over the other and after my Mom finally selected the one, he thanked us and went to the back. Later as we were personalizing the card, he asked if we wanted to sample smoothies, free of charge… what a nice surprise and what a GENEROUS sample… deelish! I am definitely a fan!

I just want to take the time to tell Edible Arrangement how much I appreciate your outstanding service!
My daughter is currently working in Virgina and I needed to get something nice and healthy to her. This is the first time I used Edible Arrangements so I didn’t know what to expect.
I went to my store here in Schaumburg Illinois where a sweet young lady named Jennifer helped me pick out the perfect arrangement for my 21 year old.
So grateful to your staff and to Mike that he stepped it up when she wasn’t home! He called me here stayed on hold and took it to a neighbors house. Kudo’s to your level of customer satisfaction!
When Gina arrived home she sent me pictures of the arrangement and said it was just wonderful. It looked just like the one I picked out!
Thanks so much for making my daughters delivery a pleasant experience!

Never ordered from Edible Arrangements before but definitely satisfied with my first purchase! Called first to ask few questions and they were super nice :) then ordered online! Quick, easy, and with a beautiful product for Mom’s birthday. She loved it! Would definitely come back!

What a cute surprise!
Received a Hello Kitty themed arrangement. I was told that placing an order online was simple and straightforward. An employee from the store calls the day of pick up to confirm your order is ready.
I loved the balloons attached to the basket. So festive! I received one of these baskets in the past and I’m always surprised and excited. I love fruit and so far my experiences with this company have been positive. The fruits have always been fresh, bright, and tasty.
It’s a unique gift that won’t add inches to ones waistline.

I ordered a Mickey Mouse arrangement from this location for a birthday party. It was horribly skimpy. It included one orange, 6 grapes, 6 strawberries, 3 melon slices, 6 small melon balls and 3 pieces of pineapple. The fruit wasn’t even fresh. The pineapple had started to brown and the melon balls weren’t complete. I know what constitutes a «small» arrangement since I had seen one the day before at another event, and this one was about ½ that size. It was such little fruit I had to send a family member out to the store to buy more fruit before the party! Given the price it was absolutely ridiculous. I would never order from this location again.
*Also note… it appears the corporate website will only post favorable reviews of their arrangements. I wrote a negative review (similar to above) and it has yet to be posted. No wonder why everything gets a «5»!

Placed an order online for a co-​workers birthday, the ordering process was simple and what I ordered arrived as it should have. I appreciate the same day delivery option which is nice for people who procrastinate, like me.
The arrangement just arrived, it’s cute. I am a little underwhelmed… I paid an extra $ 8.00 for six additional chocolate covered strawberries. It’s a good thing I did; there is a total of 17 pieces of fruit in there. Writing that out seems like a lot, but looking at it, I am a bit underwhelmed. Adorable as it is, the fruit is a bit on the bruised side. I are a chocolate covered pear slice, the chocolate is absolutely divine, but the pear skin was bruised and the flesh brown.
If I hadn’t have actually seen the delivered product, I would have rated this one star higher, but seeing that I paid $ 60.00 for 17 pieces of fruit, some of which were in poor quality, I am a little sad.
I love to send these little smiles occasionally. I’ve had better results from the Reston and Manassas locations; maybe I’ll call them next time.