Service Doctors

Can’t be recommended in any shape or form. I hired them to fix a leaking dishwasher. they showed up quickly the first time, but didn’t fix the problem entirely. Second visit they implied we were lying when saying it was still leaking. They were supposed to come back this week but didnt show up twice in a row. Terrible company, don’t waste your time or money, go elsewhere.

We must have called every AC «EMERGENCY SERVICE» in Northern Va. Some took hours to call back (1) and other did not call until the next day, but most never called. They consider an emergency service call should be between 9 – 5 I guess. So why call it ²⁴⁄₇ Emergency Service when it clearly is not — sales that’s why. However NOT with Service Doctors — they ARE a true emergency call service, THEY COME WHENEVER.
MY CALL: Annandale VA. Emergency call on a Sat night between 10 — 11 PM.
Mark or tech shows up, does a quick diagnosis of my system failure, gets the parts, tools and know how to get the repair done in record time AND ON A SATURDAY NIGHT. he had me up and running in about 15 minutes — yea I know kewl.
There were no «extras» to pay for either. We paid for what he said we would and at a wonderful price point. We were not screwed whatsoever.
Were we happy, YES. Will we use them again, OF COURSE.
The Service Doctors in NORTHERN VIRGINIA are true professionals. Call the only REAL residential ²⁴⁄₇ HVAC Emergency Service if you need it done now.
Thanks!

What a bunch of crooks. They gave me a $ 1428 estimate for Traulsen freezer repair last week, including a flush of the freon system, followed by leak detection, followed by recharging the whole system with freon, cleaning the condenser, replacing the thermostat. When they came out here, the work turned out to be much less involved than what the estimate stated, and most of the work on the estimate wasn’t performed and wasn’t necessary. All the guy did was recharge the freon, tighten a valve, and clean the condenser. They not only tried to charge $ 1428, but added additional «tax» onto that.
The customer service guy I called told me I had to pay the amount on the estimate, on the grounds that «I agreed to the estimate.» Uh, no. That isn’t what the estimate says; it says «I hereby authorize repairs and agree to pay for them upon completion of job.» It doesn’t say I agree to pay the amount on the estimate no matter what. And to top it off, their repair was bogus. My freezer was getting down to 5.1 °F before the repair and right now it’s sitting at 5.7 °F.
I couldn’t hold the repairman hostage so I paid $ 1150 but it was still too much based on the actual work performed.
I’ll repost this everywhere else that I can on the internet. If they want to make it right, they’ll write up the true bill and refund me the difference in addition to sending out another guy to fix the job they didn’t do properly the first time. If that work cost $ 750 to perform, I’ll be very surprised.

In short, these guys charged us $ 200 (negotiated down from $ 289) to replace the «switch» in our washer and probably just replaced a fuse. They’re crooks.
More detail:
The repair man showed up on time, was nice, and worked quickly. After about 15 minutes he left to go outside and «check on his truck» for a minute. When he came back he had a box and asked if I worked downtown. He explained that it would cost $ 289 to fix our washer and pointed to a red round panel with about a dozen wires connected to it inside our broken washer. I asked how much the part was and how long it would take to replace. His answer was $ 75 and 20 minutes. I got a little suspicious, but began negotiating — we settled on $ 200. Crazy, but it was a Saturday and we wanted to do our laundry.
Once I heard the washer running only a few minutes later I asked the repair man to see the part he replaced I was handed something that appeared brand new. Also, it was very different from what he had shown me was causing the problem in the washer — it only had a single wire connection. I got even more suspicious when he refused to leave the «old» part behind. His rationale was that an auto repair place would not allow a customer to have a part it had replaced — seems strange to me. After a bit of arguing he left the part from our washer behind. Here is where it gets interesting — turns out it’s an 8 hour defrost timer for a fridge/​freezer. Lookup GE replacement part # 483 212. He probably argued because the new defrost timer has some value to his company and he didn’t want to lose his prop.
So I’m pretty sure he replaced a blown fuse in the washer and jacked up the price. I had already given him my credit card # and they have charged me $ 200. Multiple calls to Service Doctors have resulted in lots of promises to call me back and zero calls or messages. I offered to let them charge just for the service call as they did fix the washer, but I’ve heard nothing in response. I’ll be calling the card company to dispute the charge.
In the end — their service guy showed up on a Sunday at no additional charge, were timely, acted nicely, and fixed our washer. If they had skipped the fraudulent activity and overcharging this would be a 5 star review.

We just had our AC/​Heat Pump/​Air Handler replaced and I don’t think we could have picked a better company.
First, we received quotes from 3 companies. Service Doctors was not the lowest, but I really liked the person who came out to give us the quote. He was really honest about a lot of things — telling us what we could spend on and what we could save on. We called them and told them we received a lower quote, and they matched it! (the call to come out and provide us a quote was free)
We both work, so we couldn’t be home during the day, and they accommodated us by coming to install the new AC after 6pm (who else does that?). They kept the place really clean and picked everything up afterwards. They couldn’t finish everything that night, so they came back the next day (again after 6pm).
They installed everything the day after we called them to schedule. The other companies we spoke to said it would take at least a week before they could provide the service.
I like to know how everything works, so I ask a lot of questions. These guys humored me and patiently (although sometimes with a little grin) answered all of my questions.
We will definitely be using them in the future — plus according to their website they are available 24 hours/​day 365 days a year. Definitely a good thing since all of my plumbing/​electric emergencies seem to happen in the middle of the night!