South Riding Pediatrics

DO NOT RECOMMEND
My child had a fever raving from 100 – 102 degrees for 2 days
I was so worried but it was over the weekend and they just told me to give her tylenol. However, her temperature still remained above the nornal range at at about 100 – 101 degrees.
So I brought her in first thing in the morning on Monday. During my whole visit there neither the nurse nor the doctor (daina) took her temperature. And of course I mentioned it to them. They told me that it didn’t make a difference.
I don’t mind that the wait time may be long or the front Staff is rude, they should at least give some more care and effort toward their patients especially a child who cannot talk yet.

We have been patients here for a little over 5 years and we are always able to get same day appointments and we never have long wait times once we are in the office. The staff is wonderful and kind, the doctors are very knowledgeable and understanding. We are so blessed to have chosen this practice and the care of our children have been top notch.

I have been with South Riding Pediatrics for almost 9 years now and have had nothing but positive experiences. I have always been able to get same day sick appointments and the front desk staff has always been very helpful and polite. My kids have primarily seen Dr Dina and Dr John (both of whom I adore) but I feel we get consistent A+ care no matter what doctor we see.

Terrible experience with Dr. Dina. She will speak to you in a condescending manner and goes by «textbook» parenting with no actual experience in parenting. We had several bad interactions with her but the most recent one was when she filled my toddler with laxatives for constipation and didn’t properly check her bottom after seeing there was a puddle of blood in her diaper. After more blood was seen that same day, she continued to down play the issue and said she should just rest it off at home. Three days later we were at the ER and my daughter was having a surgical procedure thanks to her lack of knowledge and the fact that she brushed the situation off. The office manager urged me to I give this practice one more chance, but I will surely never see this young, inexperienced, disrespectful woman again.

I have nothing bad to say about any of the doctors. Each one we have encountered are great. We particularly like Dr. Ben.
I appreciate that they require vaccinations.
My only gripe is the office environment could use a face lift. It’s clean but seems cluttered. Not the end of the world but if it was more visually kid-​friendly it would make the waiting room more interesting for the little kids. Although I’m sure parents with older kids probably appreciate that fact.

My wife and I have been taking our baby to see Dr. Ben for more than a year now. We are happy with our visits. He is knowledgeable, thoughtful, easy to talk to, and always takes the time to explain all our concerns.

I have had two kids at South Riding Pediatrics since the time they were born… 11 years. I have never had anything other than amazing care from the doctors and help from the staff. One of my daughters requires special medication and care so we visit more frequent than others. I honestly wouldn’t go anywhere else!

Dr. Dina is absolutely wonderful. The practice as a whole, that’s another story:
Brought our 1 year old by, having had to pick her up from daycare when she spiked a fever of 102. She was acting pretty normal and we didn’t think it warranted an ER visit; but wanted to get her checked out by her PCP just to be on the safe side. The waiting room had two other families in it at the time we signed in and were informed that because we were a walk-​in, there would be a 25 $ inconvenience surcharge on top of our regular co-​pay.
Whatever, not ideal but not unreasonable.
The 1 year old and I (and her 102 fever) then sat in the waiting room for an hour while at least 15 other patients were seen – both sick and well visits alike. After an hour had passed, I politely expressed my displeasure and we were seen within 10 minutes.
Look, I’m not an unreasonable person. I value time and schedules. I also understand that when you inconvenience someone, you don’t get «special» favors. But I also believe it’s unreasonable to expect a sick 1 year old with a high fever to sit and wait in your waiting room for over an hour while your support staff gossips at the center station and your doctors see other children on well visits, particularly when you are already charging for the inconvenience.
You won’t convince me that anyplace that cares about children would stand for that type of policy or standard of «care». This isn’t the first issue we’ve had with them, but it will most certainly be the last. Goodbye, SR Peds. We surely won’t «inconvenience» you ever again.

Our experience with South Riding Pediatrics has exceeded my expectations. As new parents who panicked at our first (of several) 103+ degree fevers, we’ve called after hours and visited the practice quite a bit during our baby’s first year. All of the doctors have been extremely competent and patient during each of these interactions. We chose Dr. Shannon for our well baby visits (who is awesome!) but have been seen by Dr. Dina and Dr. John Farrell. Dr. John was the doctor on call over Memorial Day weekend and he opened the doors on a Sunday morning specifically to see my daughter who had a double ear infection plus pink eye and was in a lot of pain. After I thanked him profusely he simply responded that he didn’t want her to go untreated over the holiday since she was probably very uncomfortable.
Yes, we’ve had to wait on occasion but it is usually minimal and not the norm. Our well baby visits are extremely thorough and we never feel rushed. I would much rather wait 10 minutes for an excellent doctor’s visit than be seen immediately for a mediocre visit. I would highly recommend this practice to any of my friends and family.

I take my three kids here. I have found the doctors knowledgeable and friendly. I am particularly impressed with Dr. Farrell. My kids are younger and I appreciate that they are supportive of breastfeeding and don’t whine about co-​sleeping.
That said, they are a busy practice. When my daughter got sick before her first well-​care visit, even though my other kids had already been there, she wasn’t considered a patient and the first appointment they would give me was two days away. I wanted to get my child back into school, not have her sitting at home for something that wasn’t contagious. That was VERY annoying.
As for being left waiting, maybe once or twice. Overall I have found them prompt. Unlike my old pediatricians they don’t nickel and dime you with added charges. There is a $ 5 fee for forms, but that is half of the price at my former pediatricians.
Overall quite pleased, but not impressed with well-​care at South Riding. That one sick visit situation was a major disappointment.

Love this practice! We’ve been coming here for 8 years and I have no complaints at all! The staff is very friendly and always gives me plenty of time to go over any questions or concerns I have. I have favorite doctors for each one of my kids and I’ve never had a problem getting an appt with the favs. Also, we have never had issues with scheduling an appt for a sick child. never, never, never had to wait more than a few hours to be seen. Scheduling well checks is different, however. We’ve had to wait a full month to be on the schedule for that as they only do a certain number of those daily to allow for more time to see sick children. This is understandable, and it’s up to the parents to plan ahead to get on the schedule. I have never sat in the waiting room for more than a few minutes, before being seen. Can’t say enough great things! Have 3 kids and know they are all well cared for!

Unfortunately our experience at SRPeds was a negative one. We found the SRPeds office staff to be very rude — unacceptably so. Everyone has a stressful work environment — taking it out on customers is not cool. Their popularity is significant however, such that they have so many patients is it difficult to get in with them and nigh impossible to get an appointment if you’ve got a sick kid. Estimated times to get our kids in were sometimes a week out — ridiculous. I know I know, #firstworldproblems.
When making an appointment, they will allow you to request a doctor for appointments, even when making them in advance, so you could not build a relationship with anyone. No one knew your child. When concerns were brought up, they would brush you off. We do not feel the doctors were listening or thorough enough for our liking. Eventually, we got to a doctor who spent time and solved the problem one of our kids was having, much to his credit.
We got in with Dr. Rubio’s practice down the road and have been much happier there.

I have been bringing my twins to the south riding location and the reston one since they were born. Dr. Farrell came to see them in the hospital. We LOVE the doctors there. We have never received less than exactly what we needed from them when we have gone in. I have never considered leaving. If I had any complaint at all it would be that both locations are hard to get into with a double stroller but I suspect that would be the case with most doctors offices. You’re always going to have some negative reviews but as a new Mom of twins, I trust them and have been happy to have them as our doctors for almost three years.

I have 2 main concerns about this practice
1) Not respecting a patient’s time. If you enjoy waiting 30+ mins beyond your scheduled appointment time then this is the place for you. We have NEVER (I repeat NEVER) been seen on time. We are moving to Rubio’s which is directly upstairs from SRP, and I am telling everyone we know about this. Doctors are fine but this practice does not respect a patient’s time. Waits exceeding 30 minutes in the waitroom/​lobby are common, once they bring you out back, additional waits exceeding 20 minutes to see the doctor are common. What is the purpose of «an appointment» if the practice cannot fulfill it. In my business if my employees are 30+ minutes late consistently, they’d no longer work for me.
2) Second thing I’d like to mention, please treat each child as an individual. I don’t want to hear what the AAP recommends with your every breath, listen to our concerns rather than refer to the AAP’s so-​called «standards and recommendations.» There are 2 doctors there who are notorious for this, it’s almost like you are talking to a robot and not a pediatrician.
South Riding Pediatrics, don’t forget this is a service-​industry. There are a lot of pediatric practices around this area competing for business, keep this up and no matter how good your doctors are, people are bound to leave.

We have been patients here for over ten years and I have no complaints — or else we wouldn’t still be coming here! I’m sorry the other reviewer had a bad experience, but I’ve found this practice to be pleasant and convenient (they have evening hours). My kids like the doctors here — Dr. Farrell has a great rapport with kids — and they have never been nervous about appointments or even shots.
For annual visits we request Dr. Farrell and since we make our appointments in advance, we’ve never had a problem with seeing the doctor of our choice. Of course, for a «sick» visit, you get whomever is available first, and we’ve seen Dr. Dina, Dr. Ben, and Dr. Shannon — all have been very personable and knowledgeable.
I also haven’t had any hesitation about the office being unclean. If you mean the waiting area, I’m sure it’s cleaned frequently but when you have a bunch of kids running around, you can’t expect the waiting room to be spotless. Any of the exam rooms we’ve been in have been very clean.