Auto Pro To Call

I love Auto Pro-​To-​Call. Every time I need to get my car in, they are available to receive it promptly… if not that very day, then certainly the next! The service is speedy and very professional.

My a/​c was leaking at the high side port and at my condenser. APTC graciously informed me of this for $ 180 right before they told me it would cost $ 1,000 to fix.
Right after that I went and bought a new port valve ($ 4), some leak stopper ($ 15), and a new condenser ($ 150) and just installed it myself. And now I have awesome cool air.
I’m sure APTC does solid, dependable work. They are courteous. But you have to realize having a garage that pays 4 – 5 guys to wear slacks at the front desk and have wifi in the waiting room — those costs get passed on to you. If those things are important to you then knock yourself out. But if cost or just getting the job done is important, go somewhere else.

Let me first say that I HATE dealing with my car. With every other service center or dealership I gone to, I would walk out feeling stupid or like I’d gotten talked into something I didn’t need. I had a couple very expensive years with a dealership (ugh) and then tried for a year at a cheap service center that did really bad work.
Then someone told me about Auto Pro To Call. They have all the attention to detail of the dealership without the obnoxious upselling. They stand by their work and their staff are all friendly and EXPLAIN what is going on. They don’t look down your nose if you’re not mechanically inclined or if you happen to have two X chromosomes.
I’ve moved further away and switched grocery stores, movie theaters, and dry cleaners, but I still go the extra distance to keep taking my car to Auto Pro To Call.

I have used Auto Pro To Call several times for oil changes when I was too lazy to do them myself, and I have to say, these guys do them quickly and proficiently.
One of the best things about them is they do not try to push a ton of other services on you that you’ll often find when you go elsewhere for something as simple as an oil change (often times other service stations will say you need a transmission flush/​coolant flush/​etc when you really don’t). If they see something very bad they will let you know, as any good mechanic should, but they do not upsell.
I have since moved on to a closer service station, but I was happy with the service I got while I went to this one.

My wife had a good relationship with Auto Pro to Call and recommend I try them when I was looking to change shops. I’ve been there twice so far and have been very satisfied with the work and the transparency in their recommendations. For example I was surprised that they recommended my tires needed replacing. They put the car on the rack and let me walk around myself to see exactly what they saw & boy were they right! For we the important part of this was being able to speak directly with the people making the recommendations, and being shown the issue without any difficulty.
I usually call and get the work set up and drop my car (Acura TL) off after hours drop box. It would be nice if I didn’t need to pick up by 5:00pm, but for the quality and trust I have with Auto Pro to Call I’ll put up with this minor inconvenience.

I’ve been coming to Auto Pro To Call for 5 years now, having found them after some bad experiences at other auto shops. I’ve never been this loyal to a shop like this before. Typically I only go 2 – 3 times before the mechanics start very obviously attempting to fleece me. But so far that hasn’t happened here.
That may sound like strange praise, but in my book that’s the highest praise you can give to a car shop. They rely on providing good, honest, and effective work. I honestly couldn’t ask for more.

I’ve been taking all of my cars here since the business started (up to 4 cars now). All of the staff are friendly and professional, work hard to take care of me, and go above and beyond to meet my needs. Example: I’ve had someone personally drive me where I needed to be, just because the rental place was giving them a hard time.
A few things that set them apart from other service places: 1) they don’t talk down to women, 2) they don’t try to upsell, and 3) they are very good at telling me what needs to be done now vs. stuff that can wait. Add free Wi-​Fi and coffee in the waiting room, and ding! ding!ding!, we have a winner.
In short, I wouldn’t go anywhere else.

I’ve been a customer of this business for almost 15 years. The service has always been great. Appointments are easy to schedule and cancel, I’ve rarely had to wait, and the service is fast. Their customer service is awesome — especially Bobby’s — and it’s nice to see the same faces in there year after year. Their shuttle service is convenient and I like that they keep fresh coffee on hand and offer you a bottle of water as well. I wouldn’t take my cars anywhere else!

Very attentive, gave me a ride to school while my car was taken care of. They called me to give me a full breakdown of the costs and made sure I understood what was wrong with my car. Finished in a timely manner — no BS and got started right away and finished when they said they would. Everyone was extremely friendly, helpful and they did an excellent job. Car brakes smoothly, no more whistling and vibrating on my drives. Even though brake jobs are quite expensive it was worth the cost given since I need a car to get around CH. Will recommend to my classmates and others! Thank you thank you!

Recently brought my car in for state inspection. They checked it out and I needed new tires. I didn’t have time that day, so I scheduled another appointment for the following week. After putting the tires on, they told me there were some joints that were worn preventing the car from ideal alignment.
The explanations I received were thorough and in layman’s terms. I felt that I fully understood the issues and what was needed to repair them and why it would be necessary. They didn’t pressure me for getting it done ASAP when it wasn’t 100% urgent.
For both visits I waited for the car in their very clean office/​waiting room. They have 2 desk spaces with little cubicles and they have free, good performing Wi-​Fi. I was able to do all my work while I waited for the car, including taking phone calls. If you don’t have to work, they have a widescreen TV. A major plus that adds to flexibility.
The estimates they provided were also easy to understand. They called a few days after each visit to make sure all the service was satisfactory.

I completely trust my place with this car. I have a BMW which for some reason leads people to believe that I have millions of dollars. The BMW was donated to me by a generous family member so I do not have money to throw around.
They are very helpful explaining anything you want to know about your car and the repair. They don’t have that «trust me I know what I am doing and you don’t need to understand» attitude. I have worked a lot with Bobby who is very nice and have experienced working with many others. I have not had a bad experience here. They even caught something that had been missed by Performance BMW on a deer collision that they worked out with my insurance company. I didn’t have to pay a dime.
I don’t usually ever need the waiting room because I just drop my car off and leave it all day. They do pretty much everything you will ever need other than extensive body repair. The waiting room has snacks and free wireless internet, perfect for those who don’t have time to waste during their busy work day.
The mailing list is definitely worth it (like the other review said). They send you so many coupons!

The only place I trust for car repair. They do oil changes and by-​mileage maintenance, electrical fixes, engine repair, and everything in between. I’ve been using these guys for over a year and am continually pleased with their level of honesty, professionalism, and timeliness. Brian and Chris (CS guys) are very friendly, can talk cars, and always remember me on my return visits (probably mostly because I’m not shy in helping myself to the candy dishes they set out!).
It’s wise to call for an appointment, though they usually accept walk-​ins. The waiting room is pretty comfy with a TV, assortment of reading material, water cooler, and little cubicles set up if you want to bring your laptop in and get some work done while you wait. They also offer a transport service to take you to & fro, should you need to drop your car off.
Sign up for the mailing list — they send coupons and reminders about overdue maintenance. May have even gotten a Christmas card last year.