Chapel View

This place is the nasty one I had live with. The manager and the maintenance people are so slow to respond to your request. Most terrible service place if you have anything needs to be handled such as broken AC. Never move to this place or you will regret forever!

Overall, pretty good– but could be a little bit more responsive on the topic of work orders for apartment issues.

1. The apartments are older, so keep that in mind.
2. Some apartments are better kept up than others, but I will attribute that to how good/​bad prior residents treated the place you are assigned to live in.
3. Washing/​drying machines suck.
4. Dish washer isn’t too much better.
5. In order to get things done, you need to not be afraid of being assertive. Office staff listens then.
6. Maintenance does their job quickly.
7. Be prepared to get a lot of mail in your mailbox that is not yours.
8. You pay for electric bill separately and must set that up yourself through Duke Energy.
9. Paying your rent requires an extra charge if you don’t use a routing number to your bank account and use a card instead.
10. You must time your visits to the leasing office perfectly or you may not be able to get any help — it’ll either be closed or managers will be away.
11. You do get your own bedroom and bathroom.
12. Parking spots in some areas are WAY TOO SMALL and some people can’t park/​drive. I know personally (and so does my brand new car…)
13. Bugs are somewhat of a problem, but to me, bugs are always a problem.
14. Don’t settle with bad customer service. You are paying to live here.
15. Read your lease.
16. No ceiling fans, but it’s cheaper to run smaller standing fans.
17. I won’t say I dislike living here because it is better than a dorm. BUT, they could really improve on their quality overall — customer service wise, building wise, everything.

Where to begin… I have been living at Chapel View since Mid-​2014. I chose this apartment complex because of its reasonable rent and amenities, pet friendliness, and its access to 3 bus lines. At first, living here was fine, however with the recent switch in management the complex has gone downhill. From the beginning, there has been a lot of bugs in the apartment, which I seems to be common in NC and can be dealt with using pest spray. The walls in the apt are paper thin, and I can hear both next door neighbors ²⁴⁄₇. The maintenance request response is ⁵⁰⁄₅₀. Sometimes they come the next day, other times I have to put in multiple requests (over the course of months) to get a response. The office staff is friendly, but it seems the management has no interest in maintaining the amenities. For example, the gym is always 80+ degrees, the three tvs in the gym do not work, and the «free clubhouse wifi» is also not working. This summer the pool was closed for a full month! I would strongly suggest looking elsewhere for a place to live.

Run as fast as you can away from this place. They might try to lure you in by relatively low rates, but not even those rates can justify the headache that comes with living here. In sum: bugs everywhere both inside and outside the apartment, incompetent staff members, broken down appliances, thin walls, and really questionable architectural layout of the complex.

I have lived at Chapel View for the past two years. I was really happy with the previous management and the manager was really useful and professional. It is really unfortunate that this apartment complex switched to another management team. Now it is difficult to pickup a package (they close the office early without notice), the gym is always too warm (85 degrees) and just one tv (of three) is functional. The pool was closed for a full month in July. Moreover, maintenance requests are not taken into consideration. I have had an unresolved maintenance request for the past three weeks. I do not recommend this place anymore.

I’ve lived here for two years and had SO many problems! The AC/​Heating has broken twice, I had a mouse infestation that maintenance was unresponsive to (took TWO WEEKS to get an exterminator out), and the maintenance people CONSTANTLY leave my lights on when they come in!!! Leasing office is incredibly rude and dismissive of complaints. They say, «we’ll take care of it,» but NOTHING changes. When I renewed last year, I was told my rent would be one thing, then they decided to increase it by $ 5/​mo which doesn’t sound like much, but over the course of a year, that’s $ 60 which is a summer/​spring power bill. While it’s nice that cable is included, that point is ultimately moot if you live in an end unit because the room that doesn’t share a wall with another apartment is FREEZING in the winter so the power bill skyrockets. I had a bunny when I first moved in and was told it was completely fine, then when I went to renew, they wanted to charge me THREE HUNDRED DOLLARS for a pet-​deposit and INCREASE my rent by $ 15. FOR A BUNNY IN A CAGE THAT I HAD WHEN I MOVED IN 2 YEARS AGO. They refused to grandfather me into my original policy and I won’t be living here next year.

I moved to Chapel View for its great location on two major bus lines. I’ve really enjoyed meeting my neighbors and absolutely love having my own porch with a gate.

I am in the last month of my 12-​month lease here, and I don’t have much to complain about. I chose this place because I didn’t have a roommate and they do «roommate pairing.» I’m not sure how much of it is apartment me having different habits than dorm me, but I wouldn’t call their system absolutely flawless, but you always have to make things work when you’re living with someone you just met. The apartments themselves are nothing really special, but are pretty spacious (thumbs-​up for the walk-​in closet!). The appliances are super cheap, which is liveable but not ideal (washing machine destroys delicates, dryer doesn’t have low setting, dishwasher is finnicky). The wifi and cable you get is pretty awesome since it includes HBO. Some units are nicer than others, depending on if they’ve been recently renovated or not. The biggest issue I had stems from the location of my apartment in the building. While end units are quieter, I would advise against living in one here. In the summer, my room is slightly warmer than the rest of the apartment, but in winter it was routinely 7 – 10 degrees colder. I talked to the office staff, but there wasn’t really anything they could do. You can only do so much when the problem is obviously poor insulation. As far as service goes, the office staff are responsive to issues and most maintenance problems were taken care of within a day or two (less if they were more urgent). It’s very convenient to only have 2 bills (rent and electricity), package delivery to the office, and to be on 3 bus lines if you go to UNC. That being said, the buses are only convenient if you are going to campus/​Franklin St. during peak commute times, since the buses only come every 45 – 90 minutes during the workday and after 7ish pm. On the weekends, there is only one bus that runs every hour and a half or so from about 10:30 am to 6:00 pm, so if you want to go places on the weekends, you should probably have a car. I’ve treked to UNC and the Trader Joe’s area by bike, and it’s not a bad haul, but people in cars can really be jerks to bike riders, especially on MLK.

I moved into chapel view after graduation to stay close to my job and my friends in the area. I’ve been here before in undergrad visiting friends, but after living here a few months it’s horrible. On campus apartments (yes…even Odum) is better than this. They clearly don’t clean before you move in– and exterminators must be something they don’t believe in. It’s subpar for the price you pay. It’s nice that water and cable is included (one reason I chose this over others) but I’m never home to reap the benefits of cable. Management blatantly lied and said lights were included-​then I got a bill for $ 200. I think that’s low for college students who can’t really pay all of these bills, as a recent grad I’m not really liking it either. It’s not bad if you want to invest a ton of money to make it homey– but it’s already overpriced to me. I’ve lived in nicer apartments for less up north. Needless to say I won’t be renewing AT ALL.

After living 6 years in chapel hill, this is THE WORST place to live. Worse than the run down townhouse apartments, stratford hills, granville towers, chapel ridge, and a super old duplex on cameron. (I will say that my experience in Chapel Ridge was fantastic, the staff was polite and responded quickly to maintenance problems so this review is a reflection only on Chapel View)
I honestly do not even know where to begin. The office staff is rude, condescending, inefficient, dismissive, etc. The list goes on. They genuinely do not care about anything in your apartment, unless they can get some money out of it.
Problems that I have had: broken AC (5 times during the summer, took 3 days to repair once), broken ice machine, leak in the bathroom, broken shower rods, the list goes on. There are many more problems that I don’t want to list since they may be unique to my specific unit. Although I’m not sure how the staff could get worse… they’re already rude and they dont fix anything.
I think that the only positive thing I can say about this terrible place is that it has it’s own gym. If you actually want to go the gym for more than a treadmill and a few free weights you may want to go to the SRC.

Good place to live if you’re a UNC Student. A little further from campus than other places, but is a 10 minute bus ride on 3 different bus lines. I found it very convenient to live hare. You get a bang for your buck, rent includes utilities, cable, wireless, washer/​dryer, free printing in the office, free video rentals. They also have furnished apts, sweet!