H&R Block

I live in Seattle, Wa. You may be wondering why I’m writing a review for the h&r block in chapel hill, nc. The reason is, I could not find any help with my tax preparation mistake through my Seattle agency, and corporate said I would need to wait 7 – 10 business days to even get a response.
I decided to call random h&r block agencies hoping to find someone who had a minute to discuss my issue. Mr. Moody at the chapel hill location took time out of his day to let me know my h&r preparer made a mistake and he guided me through the process of getting it fixed. Thank you Mr. Moody, for helping me, and also reassuring me that there are people out there who truly take pride in what they do. H&r block… you are lucky to have someone like this. I found that your company does not have many like him

We needed a lot of help filing our complicated taxes this year due to our recent move to NC, out of state employment, cross-​border issues and married-​filing-​jointly questions. We initially stopped by a generic H&R Block office near our house, but were told that our complex situation required a visit to the ‘Premium’ office. My husband called in and made an appointment to come into the office later the following day.
We met the tax lady, and she was extremely knowledgeable and helpful. Her 20+ years of experience worked in our favour, and she was able to represent us in our best interest to optimize our tax return. Our initial visit was 2 hours during which she filed as much of our return as she could; we went over our financial information in detail and she then identified areas that required additional documentation or information.
Our second visit was an hour long and we ‘filled in the gaps’ to complete the return. She was very familiar with tax laws and even in our complicated situation, was comfortable and confident in letting us know what we were or were not eligible to claim. Not only that, but she was funny, nice, and pleasant to talk to. (In a completely eerie serendipitous twist, we found out she was a long lost friend of my father-​in-​law whom she hadn’t seen in nearly 40 years. BONUS for the ‘friends and family’ rate she charged us!).
We were really happy with the professional and prompt service we received, but of course it was made sweeter by the fact that we were charged a nominal fee for something that would have taken us weeks of head-​scratching (and cursing) to accomplish. Thanks, H & R Block Premium! A strong 5 stars for a painless experience.