J & J Building Products

J&J is a rep for Carolina Carports. These people will not honor warranties. The craftsmanship of there work ls not good. Carolina Carports are not registered with the Better Business Bureau. J&J nor Carolina Carports deserve 1 star.

If you’re looking for a company that wants return customers and referrals, this is NOT the one to do business with! We had difficulty placing our order (apparently they don’t always bother to keep their office hours — except as it applies to closing time, they’re spot on at closing time if they opened when they were supposed to be). They had our order for well over a week, but never bothered to contact us to let us know and when we attempted to arrange the pickup, were unwilling to work with us on the time (they close promptly at 4:00pm and will not stay even five minutes over). For a family business, they certainly aren’t customer service oriented. Overall, we got the impression that they were not interested in having our business, at this point I have grave concerns regarding the quality of the roofing we purchased since they obviously do not care at all about customer satisfaction, but we’ll have to hope for the best.
I would strongly advise against doing business with this company if you desire good customer service — at best, their customer service is severely lacking! Communication skills are near zero, when I called to find out their hours, the man who answered was barely civil. We did business with them because we want to support local businesses instead of big chain stores, we will not do business with this company again and will opt for the chain store instead — I cringe to think of the impending nightmare if something goes wrong and we have to employ the warranty.