Performance Bicycle

I’m consistently pleased with this branch of the national chain. Not only are the prices competitive, the group rides are always small and very enjoyable. The service department is patient, competent, and capable. I brought in a frame I purchased with stripped bottom bracket threads and they tapped me new threads, no questions asked! I usually tend towards local shops, and daily I end up at them, but for large purchases and great sales, major service I very much enjoy shopping and working with the people at this Performance Cycle.

This is a review for Performance Online experience. it looks like Chapel Hill is the headquarters. So, I used that as the location (since I have to pick one).
I was stunned that when I called the online number, a person answered. Nothing else required! Not only that, but this person (Samantha) was extremely nice and helpful. She took care of about 3 requests in about 4 minutes! I thought I’d get sent all over Kalamazoo. But, not at all. Fantastic — and thanks Samantha!!!

Recently stopped in looking for a bike. There just seemed to be no drive in the staff greeting people to interact or even sell a bike?

Fantastic bike shop. I’m a casual biker (mostly for commuting) and I’ve taken my bike here a few times over the years and have always been impressed with the service. Went in yesterday and got some work done, and employee Andrew serviced my bike. Knowledgable, friendly, told me the amount of bike info I wanted to know. Other more legitimate bikers were there also getting parts for their bikes, and I was impressed by how the level of bike conversation was raised with these real bikers without making me feel like an idiot or talked down to. Bike is working great now. Reasonable prices. Highly recommend!

I’ve been purchasing parts from Performance Bike online and the Chapel Hill store for many years. In the past year, I purchased my son a road bike and my wife a road race bike from this store. We couldn’t happier with the purchases and the support after the sales. Always a clean store with friendly sales associates willing to help and answer questions. Bikes, parts & gear. They have it all or they can get it. The mechanics are very knowledgeable and don’t mind explaining details. My favorite thing about this store… I’ve never felt rushed or pressured to purchase anything.

This Performance Bike has great bike selections, accessories, and service. Their Fuji bikes have very competitive prices and I have purchased one previously.
I’ve been shopping at this store for about 5 years since 2010. Every time I visit I get lots of help, especially from Parker. Whether it’s about cleats, bike material, shifters, derailleurs, toesties, hydration, maintenance, or fitting, Parker knows it all and he will help you find it. Even if the product is not available at Performance Bike, Parker will recommend where to get it.
I have also worked with mechanic Ryan. Ryan, like everyone that I have worked with at Performance, only wanted to get my bike what it needs and nothing more. This is the entire opposite of my experiences at other bike shops.
Needless to say, I really enjoying visiting this store and will do so for many years to come.
Great staff, excellent mechanics, and lots of selections. Get your bike needs here.

Another service time for Performance Service to screw me. I had already paid for in advance the tune up or I wouldn’t have come back. They told me my would be done with the tune up at 5pm. At 5pm they said they would be done in 45 minutes. Two hours later they would be done in 15 minutes.

Had to return brand new bike due to the fact that I could ride it due to lung conditions. Took bike back with full refund for it, helmet, kick stand, oil. They stand by what they say in the sale. Good job.

Performance Bike is the antithesis of a high end ’boutique’ store filled with Rapha refugees. Instead, it’s stocked with entry-​mid level bikes that are solid performers but aren’t going to be objects of bike lust at the coffee shop.
The folks that work here are friendly and helpful. I recently just bought another kids bike. They have a decent selection of 2 – 3 brands per bike size for children which is nice. One pleasant surprise about this place is that each kids bike (after the first) is discounted between 15−20% on top of any other sales or promotions that they have running. This way my kid gets a ‘real bike’ and I have an incentive to keep coming back.
In summary, this place is like the Honda Accord of bike shops — totally lacking in flash but a very solid product and good value for the money.

I read the reviews before this. I went in and got exactly what I needed. I was helped by John. He understood exactly what I needed. He new I did not have a lot to spend and he helped me make sure my son will now have a quality bike that is going to last longer than a walmart brand.

I called and spoke to someone about a specific product and asked a couple of questions. It is a book rack to mount on your handlebars when your road bike is in an indoor trainer. I SPECIFICALLY said, «My goal is to put my macbook air on the book rack so that I can watch video while I train»… I asked can it support 3 lbs? YES. Can the rack angle adjust? YES. I again stated what I wanted to do. «IT WILL HOLD YOUR LAPTOP». Guess what? I get the rack? It is adjustable, but it won’t hold 3 lbs in an adjusted state, because the angle of the tray cannot be locked.
FAIL.
I called and they said I am out the original shipping charges AND the return shipping charges, because the product «performs as described», it «just doesn’t fit your personal needs…»
RUDE.
I barely Unilocal and am happy to get on here and give this store a crappy rating. At this point I’m out as much money if I just sell it on ebay or craigslist as if I shipped it back and got the refund. Item price: $ 17.99. Cost to ship it back: $ 15.00 is that $ 2.99 NET REFUND worth my time and effort to go stand in line at the post office?
NOPE. Bunch of dummies! :(

After many years of not biking (other than spin classes), I decided I wanted to get back into road cycling. I was hesitant about going to Performance because I read a lot of negative feedback online. I decided to go anyways and am glad I did as I had a really good experience at Performance Bike last week. The guy handling my sale, Michael, spent over 2 hours with me making sure I was getting the right bike and making sure he had it fitted to me. Once you decide on the bike you want, they will put it on a trainer and align the bike to your body’s particular geometry.
Since it had been many years since I’ve been into cycling, I really felt like a total newbie. Although I’m sure some of the questions I was asking were stupid, Michael answered all of them without being condescending or patronizing. I was never made to feel like I had asked a really stupid question.
Overall, a really good experience.

As soon as I walked into the store, one of the assistants politely asked if he could help; he wasn’t intrusive at all, but helpful without being pushy. Two other people who helped us were also quite nice. I want to emphasize that because of earlier reviews that claimed bad service. I am not a pro when it comes to biking, so they helped me choose a bicycle that fits my needs. And it was on sale, too! I went to few other stores before and (since I am such a bicycle rookie) in every single one they tried to rip me off.

Great bikes, horrible service.
I purchased a new bike at Performance in Chapel Hill, signed up for the service plan, bought gear — everything. The store was highly recommended by some cyclist friends. However, when my bike had about 100 miles on it, I was riding along and the pedal crank arm fell off. I walked 3 miles home, put the bike in my car, and drove the bike back to Performance.
I explained to the service guy what had happened and told him I’m not sure what to do about it, since it appears a piece is now missing, which I was not able to find when I looked around on the bike trail. He quickly assessed that my crank bolt was missing. Then, he rudely launched into a lecture about how I’m not properly maintaining the bike, since I’m supposed to be checking and tightening EVERY BOLT before each ride. He said that when you don’t tighten your crank bolt, it can loosen up and work its way off. Even though I told him I just bought my bike and it only has 100 miles on it, he asked when the last time I had it in for a tune-​up, and said they would have tightened it but they can’t do that if I’m not bringing it in for service.
Then he said he doesn’t know when he can order a new crank bolt, because he needs a $ 50 minimum to place an order from that company and so it could be a couple weeks, and the bike can’t be ridden in the meantime. He sent me off to drive around town to other bike stores to see if I could find the part anywhere else. He did not offer to call and check the 2 other Performance Bike stores in the area.
Instead, I came home and called the crank arm manufacturer, FSA, and talked to a guy in their Warranty Department. Turns out, he would absolutely LOVE to speak to the service manager at the Performance store where I was told that having a crank bolt come loose and fall out after riding the bike 100 miles is a user maintenance error. He said that in the first couple hundred miles, a crank bolt falling out is an installation issue that the bike shop should take care of without giving me a hassle. Armed with the warranty guy’s contact info, I went back to the bike store.
The service guy was even more rude! I calmly explained the situation and told him that I think it seems fair that I should not have to pay for the part, I shouldn’t have to drive all over town to find it, and I think he can find $ 50 worth of stuff to order so I can have that part right away. He wanted to push the blame back to the bike manufacturer, saying THEY install the crank arms. Honestly, I don’t know or care who installs the crank arms. I really just want to have my bike fixed, I want to have restored confidence in my bike and in my bike shop, and I don’t want to be lectured about proper bike care when that clearly isn’t what caused the bolt to fall off. When I asked for the manager, the service guy immediately got busy getting the order ready to order the new part. He said he’d get it ordered «today or tomorrow» and was able to get me out the door without getting the manager. I took it as a good sign that one of the sales guys was sitting right there eating lunch, overhearing this entire thing.
So I went home again. 15 minutes later, received an extremely polite phone call from the service guy. He talked to his manager after I left, and they’re going to take the crank bolt off a new bike and install it on mine. So, if I’d like to bring the bike back to the store for the 3^rd time today, I will receive a new crank bolt and be all set.
So…60 miles of driving to and from Performance and 5 hours of my time, all for a $ 6 crank bolt that took 2 minutes to install. I don’t recall ever having a worse customer service experience. I’m not sure what kind of customer service training that the mechanics go through, but clearly it isn’t enough.

If you’re in the need for some really great priced gear, go on by and check this place out! Its got a great location, and for the most part, you can find just about any component here AND get a discount.
They have sales on a very regular basis — maybe each month or each quarter — and every time they do, we go in to stock up on tubes, tires, and cleats. and almost always inevitably take home a new pair of high end shorts or gloves that were heavily discounted.
As the previous posters have said — you DO need to have at least an idea of what you want when you go in. Oh, and if you find a rep that is helpful, feel free to command his/​her attention until the transaction is completed. This place won’t sit down and guide you on what the best cleats for your foot are… but they will let you choose out a couple, try the pedals out on a bike on a trainer to try them out. That is a win to me.

I go here to get accessories only. Time and again though, can’t quite find what I am looking for and, when I do, it’s nearly impossible to find someone working the cash register. Service is pretty friendly, when you get it, just incredibly slack. Hello! Is anybody home?

Let’s face the reality here… PB is not a high end bike shop. If you’re coming here to buy a custom order Seven, IF, Vanilla, DeSalvo, or what-​not off-​brand frame builder, much less bigger Garytreklightspeedannondale-​ized off-​the-​shelf bikes… STOP. Go elsewhere, but then again… you already knew that if you recognized what those names are. ;-)
What it is tho, is a great conveniently located locally owned (or at least HQ’d here) national chain store that delivers fairly consistent service and low prices to everybody. More so if you join up to become a member as Harry P. said (10% back and free upgraded shipping). What I like about them is that they also sell their own brand of clothing for substantially less $$‘s than the Pearl Izumi’s of the bicycling world. That’s especially great if you wear out your bicycling shorts every 6 months to a year. Let me tell ya, it gets really hard to justify spending $ 150+ on a pair of shorts to the wife twice a year. I also like the fact that you can score some super sweet coupons and «member only» sales as a member in the mail or email if you sign up. Couple that with some nice community oriented promotions like «an extra 10% off for Tuesday lunch hour» where they promote the idea of riding into their shops on your bike. Pretty cool, huh?
Since I build and work on my own bikes at home, I usually end up finding myself searching for weird spare end parts at the LBS (local bike shop) every so often. I’ve come out here on several occasions looking for the odd cable end or what-​not and they’ve always helped me out by just ‘gifting’ me a few odds and ends. While they may not be as knowledgeable as smaller LBS’, I find their customer service above average for a large chain. Sure, I could see how one might get one or two individuals that try to upsell you something, but I’ve had pretty good interactions here — although, I’m pretty confident in my knowledge of bikes to avoid the less knowledgeable staff here. So take my observations with a grain of salt and take a more knowledgeable friend along if you need a second opinion on something there.
Overall, really good selection for avg to above average bike parts, clothing and service. Great prices and pretty good customer service. Unless I’m buying some super high end stuff, PB is my first place to stop and shop for all my usual bike needs!

Performance Bike started in Chapel Hill and the new shop is certainly nice. It’s large and spacious with an open airy feel. There’s a service area in the back of the store and lots of bikes along the walls. It’s a great place to get a few things and although there are now hundreds of Performance Bike shops around the US, since it started in Chapel Hill and is still HQ’d in Chapel Hill, it’s buying local!
Although it doesn’t have brands like Specialized or Trek, it carries a lot of value brands: Fuji, Scattante. Schwinn, GT, Mongoose. All their bikes are sold with support and a great return policy. They have a member’s club where you get a 10% credit to future purchases and they offer frequent discounts.
I’ve bought lots of clothes there since that’s something hard to buy online and know that it’ll fit. I’ve returned some clothes (new with tag) and didn’t have any problems. The staff is friendly and willing to help you pick the right bike for you. I’ve bought one bike there and I’m not sure they do personalized fittings because I didn’t receive one ($ 200 bike). However, it came with free service for a year. I’ve heard mixed reviews on their bike service and don’t take my bikes there to be worked on.
I go there for cheap prices, when I need to try something on, and when I can’t wait for something to be shipped to me.