Rbc Centura

Alright… now that RBC (Centura) has officially morphed into PNC Bank as of March 3, 2012, I feel compelled to *finally* review this branch of RBC for what it was…
PROS:
+ generally nice staff
+ good location
+ willingness to work with you — i.e., RBC (unlike other nearby banks) didn’t try to screw us over with unannounced fees. At the very least, they reversed the fees when we informed them that we weren’t aware of the new fees the 2 times it happened (for us)
CONS:
— there is no such thing as a «quick» banking option when you talk to these folks and you have to be prepared to lose at least an hour (or more) of your life.[1]
— over-​promising and under-​delivering on certain things (i.e., a specific interest rate for a new account) (see [1])
— serious mistakes in the beginning — i.e., incorrect address and name
FWIW, it’s not like RBC itself was the problem in all of this. For some reason, this particular branch (compared to another in RTP I frequented) just suffered from staffing problems — in. The RTP branch was flawless and I never had a glitch with the staff there… ever. At this branch, we opened our first accounts here with an individual who messed up all of our info (names, address) with some of the issues bordering on tragic — i.e., a CC sent to an old address in *another* country! The second (and current) person just tried to «sell us» on converting our accounts to money market funds. The worst part was that he promised a specific rate which was the only reason we decided to convert our savings over. Bad mistake and a complete waste of time for us b/​c we ended up switching back to our original account types.
BOTTOMLINE: This is a bank prone to weird staffing errors that required you to be on top of things as Ellen C. mentioned.
I seriously hope that having PNC as the parent company means that they will now *IMPROVE* their current staffing issues — esp. at this branch. Until then, I highly recommend you going to another branch or another bank.
[1] Case in point, we came in to open a new account in addition to the ones we already had… we lost almost 2 hours of our lives to a man that couldn’t deliver on his promise of interest rates — having us switch to a money market fund *only* b/​c he said he could guarantee us a specific interest rate. FAIL and a complete waste of our time.

It’s pretty sad when you specifically avoid dealing with staff because you come to expect massive screwups each time you conduct a banking transaction. It’s almost been a comedy of errors every time I have tried to open an account or obtain credit. In two years of banking, they have done the following: sent a new credit card to an incorrect apartment, sent said credit card to another country (no joke), ordered incorrect cheques, spelled my husband’s middle name wrong on our joint accounts, and so on. Each time, the mistake wasn’t even noticed by the bank– but required extensive hours of follow up on my part to rectify.
Recently, I went to open another account– don’t ask me why– and what should have taken 15 minutes with the financial officer (a salesman of sorts trying to get me to upgrade to various new programs) took an excruciating 1 hour, 40 minutes despite the fact that I mentioned I was short on time. A week or two later, the ‘salesman’ called back to say he wasn’t actually able to obtain the rate as promised for that account, and wanted me to do a whole juggling rigmarole so he could fix it. When I then asked to confirm the rates for my other accounts, he realized that the interest rates for those accounts were wrong as well and that he was at fault.
These past mistakes have not only been inconvenient and frustrating, they have been VERY alarming because they could have resulted in serious security breaches. I truly do not know why I am banking with this branch and am considering switching to another bank, despite the fact that I have had similar awful experiences with other large national banks since moving here.

It’s your regular bank. They do have parking and a drive thru which is good. It’s covered, and there’s are two lanes.
No Saturday hours at this location. Weekdays, they’re open 9 to 5 which is nice.
I’ve been inside and the staff was nice.
Once I made a deposit and they made an error and shifted the decimal point. It was not in my favor. Like $ 100 becoming $ 10. I called right after I discovered it (one of the few times I actually looked) and they fixed it for me without having to come back in or anything. That was cool. Next time they need to move the decimal point to the right and I’ll 5 star them.