Absolute Charleston Airport Taxi Service

I wish I would have looked at Unilocal instead of Google.
If I could rate this less than a zero, I would!
COMPLETELY UNRELIABLE!!!
My cab arrived an hour late. I missed my flight. This is the short of the long.
The cab was scheduled to arrive at 4:00 a.m. I received a call at 4:02 stating she would be 15 minutes late due to traffic. I called the owner at 4:17 to ask where she was and if he was going to pay any change fees. He told me I was mistaken and that wouldn’t happen. I informed him I was going to miss my flight and if she didn’t arrive soon. He said he’d call her. I called back at 4:27 he still had no helpful words.
I called the driver to be asked for directions. She asked for landmarks. I pointed out that I sent directions the day before since they couldn’t find the location on the GPS. Guess where I found the directions… using my google maps app. I screen shot the directions with the information and sent it. She said she had the directions in her head… Clearly not. The street was also clearly marked.
I finally called the airline at 4:34 to find out it was going to COST quite a bit to change the flight then. I chose to take my chances at the airport. They also told me that the airport has a requirement of checking the bags an hour before.
At 4:49 a.m. I get a call from the driver saying she’s in the neighborhood and I can still make my flight. I told her what the airline said and reminded her my flight was at 5:50. She informed me that she didn’t want to be insensitive but things happen. She also informed me that she drove by the street so many times that we could have been at the airport a long time ago. She proceeded to drive 85 miles an hour. Literally 85. I asked her to slow down because there was no rush considering I was going to miss my flight and I’d rather be safe. She didn’t slow down.
When we arrived, she said I had to pay my fare. I asked if she was serious and said if I had to pay to change my flight, the cab co would owe me! She then was hanging out in the van trying to call the boss. I told her I was going in the airport and asked what the fare was. She informed me it was $ 76!!! I told her no way and to call the police because I was going to go change my flight.
I called the owner of the company who continued to be unhelpful telling me my flight was at 5:50 and they got me to the airport with plenty of time. 5:20 was not plenty of time. I missed my flight and had to reschedule. I had to speak with the police who were helpful in getting the fare reduced but it was ridiculous that I had to even pay. When I disputed the fare with the owner telling him what I was quoted last week when I inquired, he said he didn’t «quote me any damn fare.»
The airline was helpful in getting me on a new flight but I’ll be sitting around in airports for 11 hours today between having to take a later flight and a 6 hour layover.
Bottom line: Don’t use this company.

We’ve used this service a few times, and it was great for the price… but they forgot us this morning — so much for that! My husband called two days ago and scheduled a pickup for 5:30 am. No one showed so we called. They seemed frantic, telling us a driver could be there in 20 minutes. We had a plane to catch, so we couldn’t wait and made other plans. We definitely won’t be using them again.

Terrible — he «forgot» to pick us up at 4:30am for our 6:40am flight out of Charleston. It is NOT easy to find a cab instead at that hour in the morning. We thought pre-​arranging transportation would make thing simple but instead threw everyone into a panic trying to find another ride!

Horrible! I called the night before and the guy on the phone seemed like he wasn’t even listening and rushed to get me off the phone. Then in the morning the cab couldn’t find the address making us late when I clearly gave the directions to them the night before. The driver didn’t know her way around either and blamed us for not giving good directions.