Bert Wolfe

Had something that needed fixed on my car and took to Bert Wolfe for an estimate. Thought it was too high and took to Love Lexus and they are fixing for about $ 80 cheaper. I have dealt w/​Bert Wolfe for about 20 years and have even told them in their surveys the Service Dept. is not being honest but they pay no attention. The guy was extremely rude to me when I would not make an appointment to bring it back to Bert Wolfe and told me if I changed my mind I would have to come in and prepay for the part but Love Lexus did not make me prepay.

I have never had a good experience with the Bert Wolfe service department so I have stayed as far away from them as possible. My wife has used them for everything and has just grow accustomed to their horrible service.
On a recent visit she asked to have her brakes checked. After half a day of waiting they finally called to say she needed new front rotors and pads. Their cost, nearly $ 500. That sounded high to me so I called another service center, they quoted $ 220 for the same work. We picked the car up from Bert Wolfe, took it to the other service center and they had it finished in just a couple of hours. Also, the brake pads still had ¾ life left and didn’t need replaced. Bert Wolfe was trying to charge for work that didn’t need done.
Then, a couple of weeks ago we were in an accident. The insurance company wanted the car towed to Bert Wolfe so that is what happened. When Bert Wolfe received the car we were told it would take two to three days to have the estimate back. On the third day I had not heard anything so I called. I was told that they were almost finished and would have the estimate first thing the following morning. I don’t hear anything the next morning so I called that afternoon. Once again I was told they were almost finished and it would be ready first thing on the morning. The following day was the same pattern. The morning of the fifth day I called again to see what was going on. The lady said they were almost finished and someone would call back within the hour. That was at 10am. Needless to say no one called back. We called them again around 2:30 and they finally had some information. They couldn’t tell us if the car was totaled or not because the insurance company makes that decision. He did give us a quick rundown of what needs to be done and an approximate cost. He also said he would send the estimate to the insurance company immediately. Just before 5 that evening we called the insurance company to ask when we would know the status of the claim. They had not received the estimate. On Saturday I called Bert Wolfe again and asked for the service manager. He assured me that he would talk to the guy who did the estimate and call back that day. Guess what. We never received that call.
We are currently in limbo because we have no idea if we need to buy another car or have this one repaired. Bert Wolfe is holding our car hostage and refuses to provide an estimate. I’m really not surprised with this considering the service I’ve received from them in the past.
I will never buy a car from Bert Wolfe and I will never have a car serviced at Bert Wolfe. This is the worst service department I have ever worked with.

I am fairly easy to please but the service from the service department is just awful. After explaining I was passing through town and was having vehicle issues and was traveling 10+ hours the following day they refused to run a diagnostic report on my van even when I arrived 20 min before close. Service rep told me he would get to my vehicle when he got to it and he would try and call me when he did a report. Rep was rude and inconsiderate. By taking 5 – 10 min of his time to determine repair time on my vehicle I could have rented a vehicle to go home rather than waiting 16 hours to hear it would take several days.

I would stay as far away from this dealership as possible. I recently bought a brand new audi a4 from them and noticed that the paint was flaking. I took it to a couple different audi dealerships who told me that the paint was not Audi Certified. Apparently there was something wrong with the car and they repainted it and never reported it. For all I know, they could have crashed the car, fixed it, and never turned it into carfax so that they wouldn’t have to take a hit on the price. I called the dealership dozens of times and have yet to receive a response. I called Audi USA who called the dealership and they never received a response. I was told that their no response should be considered a response. I have never had a car look so horrible. I cannot stress enough how horrible this experience has been and the lack of support offered by Bert Wolfe. Not even a call back.
Do yourself a favor and run from this dealership.