Fielding Home For Funerals

I am utterly disappointed with this funeral home’s answering service. I called on three occasions after work (since I am in California): Wednesday, Thursday, and Friday, and apparently received their after-​hours line. On each occasion, they told me that funeral arrangements were not finalized, but that they would have a representative from the funeral home call me back, yet no one called. I called today to follow-​up during regular hours, and they told me that the funeral was yesterday! WTF! Who does that! What’s the point of an after-​hours answering service, if they’re not going to do their job! I wanted to get flowers over to my friend so that she knew that my heart was with her, and I was thinking of her and her family during this time! SMDH! Hire a new answering service!