Hay Tire Pros

had a great experience. friendly staff. they fixed my problems and got it done quick.

One of the problems with a local business is that there is no accountability when a problem arises and a manager and front desk help is dismissive. For that reason, I urge you to steer clear of this place.
Over the years I have spent thousands here while in Charleston. This week I arrived to pick up a car to find a bill for minor repair far exceeded what I thought it would be, not a vast amount, but a surprise nonetheless. When I questioned the bill, both of the mature desk clerks acted annoyed and bothered, sighing when questioned and staring blankly in their computer screens rather than address a customer with a problem. I paid the bill and asked for one of the owners to call me. To date, no call has been received.
Hay Tire needs to refocus and engage a customer service coach. In this age, every customer matters and successful companies recognize this.

There have been several times over the last few years where I attempted to leave the house only to realize that I have a flat tire. Normally, this would send me over the edge, but the guys at Hay Tire have always treated me right. I bought a set of new tires from them as well. Their prices are fair (they are locally owned too!!), and the quality of work has been fine. They might not be quite as cheap as a warehouse club or a mass retailer, but I really like the fact that if I had a problem with thier work or with my tires, they would actually try to help in any way possible.

I only had to spend a small amount of time with my mother in the waiting room and I got the nail extracted from my tire, if that isn’t a two for one deal I don’t know what is. The guys were super helpful and really respectful, because after I was lectured by my father for 2 hours to NOT BUY NEW TIRES ONLY PATCH THE LEAK, I was expecting to be bombarded with the service men telling me I needed a new set of tires because I’m a blonde girl who knows nothing about cars, yet is in one everyday. I need to change that. Honestly, I had great service, it was pretty cheap and I would definitely recommend Hay Tires to any of my friends with tire issues.

Excellent service, fair prices but a little slow.

If you want tires, break work or an oil change this place is alright, but do not let them do anything complicated. Their work left me stranded once more than two hundred miles away. When I went back they reimbursed me to my satisfaction, but they could not make up for all the inconvenience. Another time they misdiagnosed the problem and told me it would cost me almost $ 1,400 to fix it. I went to a hole on the wall that was recommended by a friend, and I showed them the estimate. To wish they reply: «If that is the problem we can do the work for less than $ 1,000.» They checked the vehicle. They told me it was something else, and that it would cost me less than $ 300. They did it. No problems and it has been two years.

I got my first flat and called AAA. The tow truck driver told me Hay was the best. I haven’t been anywhere else since so I think so too. The guys here act like they’ve known you forever as soon as you walk in the door. They even offered to drive me to work in the morning and drop my car off later that day. True Southern hospitality.