Jiffy Lube

Having bought my car used the previous year, I knew it was way overdue for an oil change. I decided to go to this Jiffy Lube since it was fairly highly rated on Unilocal.My first impressions were pretty negative, as the interior of the store was a bit dark and looked quite uninviting, but I was still waiting to see what the service was like. I was told that my oil was almost completely gone and completely black, which didn’t necessarily surprise me. The oil change itself was certainly overpriced; I was told that because my car was over 75,000 miles, I needed a «high mileage oil change,» priced at $ 68. I asked him what the difference was between the standard oil change and the high-​mileage oil change, and he simply said «it’s for cars over 75,000 miles.» I was internally vexed by such an answer, but still I went along with it (I can’t say I know much about cars’ internals, so I guess I was just trusting it was necessary). He also said I should have my engine cleaned out with a special kind of oil, for which he gave me a half-​off discount (I was grateful at least for this). While I was at it, I figured since it was already a pricey purchase I’d opt for the $ 4 RainX treatment for my windshield (because it was raining that day, Devin told me I could come back to have it re-​applied if the treatment didn’t adhere). The total came out to be $ 89, which just seemed like a ridiculous price for what should’ve been a pretty basic service. The service was quick, at the least. As I got in my car feeling that I could’ve gotten a better deal elsewhere, I noticed that only the driver side of the windshield had been treated with RainX. I was pretty flustered at this point, so I just went home. I won’t bother returning to have the RainX sorted out since this store is 20 minutes from my house.
It wasn’t the worst experience, but it’s not an experience I’ll choose to have again for what it costs. I’m going elsewhere for my next servicing.
A word of advice to those thinking about getting the RainX treatment: just pay $ 6 for a full bottle and treat all your windows yourself. The $ 4 service at Jiffy Lube only applies to the windshield, and, as I found out, sometimes half of the windshield. Save your time and money.

An update from the expensive ($ 70 dollar) oil change. Drove the car South the next day. Engine blew a head gasket after 250 miles. It was at 170k miles but had the engine rebuilt at 155k. Big coincidence, that the fifteen minute service that I chalked up to customer service being outstanding may have been a corner being cut.

Really nice guys! Great service from Devin and his crew. First time here and I think I will be coming back. My oil plug was stripped and they replaced it. Good customer service.

I’ve been using this Jiffy Lube location for about a year, and I keep coming back because it is by far the best service in the area. Devin and his crew are always extremely friendly, fast, and fair with my service. Keep up the great work!

I change my oil every month due to the miles driven for my job. Devin and his crew always give me great service and I highly recommend the Jiffy Lube in the Rivers Ave location in North Charleston. Keep up the great work.

An amazing crew, fast and reliable service !!! Fresh hot coffee and TV in waiting area, but soon you will finish your coffee your car ready to go on the road :) !!! Definitely will be back :) !!!

I waited in line for an hour somewhere else just to be told they couldn’t get to me today! So I got on my phone and called to find the nearest jiffy lube… Right away the girl that answered was friendly and helpful! They were right around the corner! So off I went, they were very friendly, helpful and fast. I will always go back to Jiffy Lube now. Thanks again to the staff… Great Job!!!

Great service very fast and went above and beyond. Also more knowledgeable than the dealership say about my car.

The crew at this Jiffy Lube are the greatest. Corbin the young man who helped my wife and I was fantastic. True customer service is what he is. I liked it most because he wasn’t like the robots that usually work at these places. We just moved to the Charleston area and it was great to have such helpful people.

Great service and timely and well practiced technicians. Would definitely recommend anyone needing a QUICK oil change come to this one.

For some reason my car doesn’t qualify for the $ 24.95 oil change at this location. It does qualify at 2 other jiffy lubes around town. Tried to tell me I need high mileage oil for a car with 70,000 miles. Also said oil plug was extremely tight… um, yeah… that way the oil doesn’t leak out. He acted like he is the only person in town that knows how to change oil. What a pompous ass!!! He is the reason people fear going to a mechanic. Tells lies to try and sell things. I will certainly not make the mistake of going here again!

My husband and I have used jiffy lube for years while living in San Antonio. That is what we can compare this location too. It seem like the people don’t like working here. Service is blah. I will look for a different place to change my oil next time. The last review written for this location was over a year ago. I hope they do a good job. I thought jiffy lube was about quality & service.
I had my air filter changed in November and now they said it already needs to be replaced.
Its only been a few months since its been changed. Do I need to change it 3 times a year? This will be my third time to change it since I bought my car a year ago.
They charge for every little thing even to add wash fluid. I’m use to better service. Open my door for me, offering coffee, service with a smile. This was no where near what I experienced at a jiffy lube in San Antonio.

Mercedes service in 15 minutes. Not only was the service profession and courteous but it was very fast. They took information, walked me inside, told me where the restrooms were and coffee and then not only did they do an oil change but checked my air filter, wiper fluid and tire pressure.
What amazing service from start to finish.
For a lunch break oil change, they kicked it so well!

So… I went here w/​a friend who was getting her oil changed, and because the gross, middle-​aged fat guy was hitting on a married 19 year old, I was sort of not in a hurry to go back, but since he was throwing discounts at her left and right, I figured, «Hm, maybe I can pretend to be a hot young blonde thing and get some discounts too.»
Well, that disgusting guy was not there, and I didn’t get any RADICAL discounts. However, the service was PERFECT. The guy who greeted me was very, very polite and opened the door for me when he was ready to take the car. He walked me in and told me where I could get coffee/​water and where the restrooms were and that i’d be greeted shortly.
The man at the counter came in and explained EVERYTHING to me (which I highly appreciate someone who can do that without talking down to me. yes, I am a woman, and yes, i know nothing about my car.) He put in my vehicle information and went through everything PONTIAC recommends for my vehicle, not what he thought I needed because he wanted to upsell. He was really helpful and when it came to my air filter and I asked him honestly if he thought I needed a new one, he didn’t say it was life or death and I should get one RIGHT NOW. He bluntly told me that since I hadn’t changed it since I bought it in March, it was probably due time. That alone made me replace it because I’ve been to places where they act like if I don’t get everything done my car will be a piece of crap.
Anyways, he signed me up for their bonus program that gets you 50% off your oil change every 3^rd change. He told me prices for things I’d need coming up so I knew how much to save for (transmission fluid changes, tire rotation, etc.) I really appreciate that too because not everyone plans to take their car for an oil change and spend $ 500! It’s al ot nicer when the rep can tell you things that WILL need to be done soon so that you can expect it.
They gave me a military discount, and the guy was very nice, striking up conversation with me, walking me out to the car, and asking if there was anything they could have done differently to make my experience better. They also vacuumed out my car. They also give free top offs of your fluids for 3 months.
Very different experience than my friend had, but I personally preferred mine! I will DEFINITELY without a doubt come back to Jiffy Lube for my next oil change.