Lowe’s Home Improvement

I purchased about $ 7000 worth of kitchen cabinets and installation services from LOWES INC. (
) located at 3125 Glenn McConnell Pkwy, Charleston, SC 29 414. These cabinets are made by MASTER BRAND INC. (
) (a subsidiary of FORTUNE BRANDS INC) located at One MasterBrand Dr. P.O. Box 420 Jasper, IN 47 547. They were delivered by ON TIME SERVICES located at 120 Queen Pkwy, West Columbia, SC 29 169.
Before the delivery I was feeling ill, and laid on my couch while waiting for the delivery truck. When I laid down, I first took my wallet out of my pocket (to be more comfortable laying down) and laid it in the oversize chair next to the couch and next to the front door. At the time, my wallet contained many various IDs and $ 1000 in cash (I had withdrawn to make a cash purchase of a refrigerator, a $ 100 Lowes gift Card and a $ 50 PF Chang gift card my daughter gave me in order for me and my wife to go out for dinner.
Upon hearing the box truck going down the road, I jumped up and ran out to the front to flag them down. I then proceed to help them bring the cabinets in. During the process, the delivery driver that stayed inside much of the time, while the younger man primarily unloaded the truck and prepositioned the cabinets near the front door, were they both would bring them through the door. The inside guy used the chair I had sat my wallet in, to hold his invoice, hand scanner and the phone he was taking pictures with (of the barcodes on the boxes as each was brought). I failed to remember or take notice that my wallet was still in the chair.
Because of the heat in SC, and the fact that the guys were looking hot, I went to the garage to get bottle waters for the guys out of our garage fridge (as we had not purchased one for inside yet). When I came back, I noticed that the guy that was primarily inside, walking to his truck, got in for a couple of minutes and then got back out. It was during this time that I believe the driver was stashing the wallet in his truck.
Immediately after the truck left, I decided to run to Lowes for a couple items, and when I got my keys and went to get my wallet… Oh crap… I knew exactly what had happened.
After filing a police report with the local law enforcement authorities, I contacted the delivery company, On Time Services located at 120 Queen Pkwy, West Columbia, SC 29 169, and through a couple conversations with them, they indicated that they intentionally sub-​contract their delivery out for liability purposes, They gave me the name and information of the subcontractor and the employees for the subcontractor that delivered the cabinets (Mr Victor R. Caraballo of GENESIS DELIVERY EXPRESS LLC located at 363 Woodcote Dr. Gaston, SC. 29 053, and his employees John Henry Freeman of Lexington SC and Deswon Lide of Columbia, SC. [I am withholding private addresses as I do not think that would be fair to the familes]).
I contacted Mr Carabello, who had his supervisor call me back and ask for a description of my wallet, and who subsequently said that one of the delivery guys who had been broke, suddenly was with money. The supervisor made the employee in question to show his wallet which subsequently turned out to not be mine (which I thought was a stupid thing to do, as the honest person I am, I even know that you dump evidence (wallet/​purse) after taking the cash and credit cards out). When I tried to contact Mr. Carabello and get his company information including bond insurance company and business address, Mr. Carabello then said he could not give me any information (including the name and address of his company) until he spoke with his lawyer. Mr. Carabello, in my opinion, is the cheap sleazy guy you hire, look the other way until there is an issue, and then say… well he is an independent contractor! Just speaking with the guy on the phone caused me to go take a shower. I would not hire him to take out my garbage. If you do consider hiring him and his company GENESIS DELIVERY LLC, beware!
I contacted the Manager of the LOWES in question (Justin) who was pretty unhelpful except to pass me off to the MASTERBRAND representative that deals with the LOWES account (Ms. Amanda L Beville). The representative got me talking with her boss (forgot his name that admitted that the delivery company had had numerous complains and that they were dropping the company as a delivery vendor. So They were aware that they had a unreputable agent representing them and had not taken steps to protect the customer.
Not enough room here. Read the complete review at:

Since buying a home in 2013, we’ve become regulars at Lowe’s. I’ll say it’s our first stop for home needs or when things break. Most of our appliances (fridge, washer/​dryer) came from Lowe’s even after shopping around. We’ve also purchased flowers and plants here.
We’ve always gotten good service at Lowe’s, and they offer delivery and haul-​away of old appliances. Since we don’t own a truck, this is huge for us and a big reason why we buy at Lowe’s. They also have free wi-​fi inside the store, and if you need a truck to bring something home that doesn’t have free delivery (like a grill), you can rent the truck onsite for a reasonable price.

«I’ve got friends in Lowe’s places» … ok, that was a stretch, but this really is a friendly location and for the most part they almost always have what you need in stock, and if they don’t, it’s just a day or two arrival time with an online order. Garden center is freshly stocked with plants that don’t look like they’re about to die the minute you put them in the ground, which is nice. I’ve used the paint center for mixing various colors too, and the staff was very friendly and didn’t just take orders and send you on your way. Nice conversation was had about the purpose for the colors and what I was building, and I was even referred to as «the Lego guy» on my way out because I was building a Lego table for my son and using the colored paint to decorate it.

If I could give them no stars, I would. I purchased a whole kitchen of appliances-​which obviously was a mistake. From poor service to indifference after the sale — it appears that no one at this Lowes is concerned about customer service. I don’t recommend ever buying anything-​even so much as a nail-​from this store.

I’ve been here twice now and every employee is so kind and helpful. They explain all the necessary steps in my DIY projects without making me feel stupid or overwhelmed. Really personable people.

This location is ok but most of the employees are just so slow and it does not matter if you tell them ahead of time that they’re going to need to do a manager override because you have a best friends card they still wait to the very last minute after its all done then they call him and I’ll stand there forever waiting for the manager to come over until they force you to be in a hole and go chase the manager down for them they just don’t know how to handle anything other than scanning your items and charging you for them

Terrible service. Go to Home Depot if you want to be treated like a human being. Manager said he would price match a refrigerator and by the end of the sale, said he wouldn’t honor the 10% that was already advertised in the store. They acted like they had better things to do than make a sale. The sales person literally said, «this doesn’t affect me». He also said he was in college and wasn’t going to be at Lowes forever. Totally disrespectful and a slap in the face for people who are simply trying to purchase expensive appliances to put in a new home. We went across the street and gave our business to Home Depot. Will never return to this Lowes again.

When I’m with my husband, we get employees asking us if we need help — no matter where in the store we are. I go by myself and I’m completely ignored. I loaded 20 bags of mulch on a cart and there was an employee sweeping up spilled whatever nearby.
Another trip I bought ten 12 foot long boards that needed to be cut down. I loaded them on the cart and took them to the saw — no employees around. No call button to ask for assistance. I finally walked to the customer service counter to ask for help. The counter help looked around me to ask the man behind me what he needed! She finally realized I was standing there and NOT with the previous man. I asked for help at the saw and you would think I had three heads with the look she gave me. Really, they need to learn that females can do DIY projects and are not just there with men.
Returned to the saw — no less than eight minutes later a rather sullen young man came to cut the wood for me. He measured and started to cut but I made him stop and align the boards on the end so that the cuts would be accurate. Then I had to ask him to measure again. I’m not kidding. Maybe he was having a bad day but I’m not buying boards that are cut incorrectly.
I’ll only return with my husband — and because he loves Lowes so much is the only reason I’m adding a third star.

Had a horrible experience with Lowes installers and poor service recovery from Lowes Install Sales. Lowes guarantees you will be contacted and the originall installer Carolina Appliance didn’t even bother to call or ever made an attempt to call to install the microwave. I am the one who had to follow up several times to get another installer.

Being an Atlanta girl, it’s hard not to love Home Depot. I can truly say that here in Charleston, I am a West Ashley Lowe’s girl.
The folks at Lowe’s West Ashley (I am not as sweet on the other Lowe’s) is the best group of folks around. I can always find someone to help me. Everyone remembers my name. Last week when I was in, they asked me how I like the cabinets I bought the week before.
This Lowe’s is like the Cheers of home improvement. The only way it could be better is if they sold beer. How great would that be to walk around drinking a beer and buying stuff for your home?
Kudos to all of the friendly and helpful folks at this Lowe’s. They have a life long customer here!