MINI of Charleston

What amazing service. Thanks so much to Chris and Kelley for all your help getting my mini fixed in such an expeditious manner. I’ve owned many vehicles and MINI OF CHARLESTON had the best customer service I’ve ever experienced. There was so much patience in explaining things In detail as well as being pleasant. There’s nothing better than dealing with people that take pride in their work and really like their job. Thanks again
C. L.

Unfortunately this dealership is the only shop that could fix my car and I live 2 hours away. Took my car into mini last week. They took 4 days to fix it, no complaints there other then I would have preferred to be offered a loaner while my only car was on the shop, but I made it by. I picked up my car in one of their shared dealerships on a Sunday. They are closed Sunday so they hid my key so I could pick it up. When I got in, it had new problems. They knocked out my AC and a couple other electrical issues. Since they weren’t open I drove home and made an appointment that following Wednesday to bring it on Friday after noon. I finally get there to be greeted by a rude employee who couldn’t give me the time of day to look me in the eye. She actually started talking about me behind my back to another employee about how I explained that my headlights were having issues, saying I sounded crazy. She was so arrogant she didn’t even realize my wife was sitting in a chair right in front of her. I asked for a loaner because now I was forced to be in Charleston again and I figured I would make a night of it so I booked a hotel. I was denied a loaner even though I had scheduled an appointment due to the fact the «others are refusing to return them.» This lady literally told me the day prior she was just finalizing the paper work for a loaner. And now she’s telling me that people steal their loaner cars?! Interesting excuse. So now I must waste more money on a cab to get to the hotel and waste even more on a cab back to the dealership tomorrow. I’m half expecting them to try and make me pay an arm and a leg for my AC that they broke.
The Managers took my complaint seriously which was good. They adjusted the price to around 25% off and were much more accommodating when they realized how disgruntled we were. They gave us a bag of cheap gift shop items, it’s the thought that counts.
Anyways TL: DR: drove 5 hours round trip 3 times with my only car, wasn’t given a replacement car. my car was returned to me with a broken AC, had to make a 3^rd trip out just to pay them to fix what they refuse to admit they broke. Staff member was Horrible. They apologized. Tried making things right. Got a MINI hat I’ll never wear.

Recently I just trade my car for one of their minis, but currently live in Georgia.
I can’t compare this dealership with any other one. First of all, all the staffs are great, they all make sure you been helped, and one of the staffs made this experience easier by driving the car to me (about 3 hour drive). Highly recommend! Soo happy with my new countryman!

Top notch sales and service!
These guys not only gave me top dollar for my trade but, they gave me a fantastic deal on my Mini! However, it didn’t stop there…
The following week they called to make sure I was enjoying my car and to see if the finance company had contacted me to finalize all of my paperwork. Everything was great!
They called me a few months later just to see how things were going and to see if there was anything they could do to improve their service.
My car came with free maintenance and when I called for an appointment I could’ve had next day service. I was also offered a loaner car while I had my car in service. They texted updates with my car so that I knew when I could pick it up!
These guys have set the bar pretty high for service!

IF Mini of Charleston is no longer a Hendrick company, please disregard this complaint. If they are stlll the owners, please read on!
I purchased a used mini from Hendrick Mini in Feb of 2014. Mary Skinner was my sales person — she was wonderful herself, and I love her! The rest was a nightmare. before my 7^th payment was on the (used) car, I had a major component of the car fall apart as I drove it — one that was NOT legal to drive the way it was. I came to get help. I was coldly told by the used sales manager at the time that I was out of luck since the car had no Warranty. No offer to help or take it in. It was a rainy thunderous stormy night no less. I cried and duck taped the car and found a place to leave it for the night and went back the next morning. The car had been flooded as well now. I was then told that to repair it would cost $ 2−3k, which I couldn’t afford.
The worst part; when I first saw the car, there WAS a FULL warranty sticker on it. That car was my dream come true, I had wanted one for years. I trusted Mini’s reputation for great service and quality. That and the sticker said it was full warranty. I also thought, since they were financing me for 6 YEARS on a 5 year old car, that it HAD to be for the bank to approve it. I only wish I had taken a picture of the warranty sticker! Anyway… I was starting to wonder when I was supposed to have the car the next say, and it kept being told they had some things to work on before they’d give it me — that it had to be up to mini standards. Okay, sounded great to me. It took several days for the car to be delivered to me, which Mary couldn’t explain other than new tires and they were «fixing things». Sadly for me, I trusted Hendrick, and when I finally came to sign the papers, it was THEN brought to my attention it wouldn’t have a warranty after all. I TRUSTED HENDRICK MINI. I shouldn’t have.
I involved Mini Corporate, and they told the service department to run the key /​diagnostics and they wanted a report on it. My car was left there for two days, as I waited for the report and so was Mini Corporate. I was given the excuse that the Service Manager wasn’t there and they couldn’t do it while he was gone. Really? My car WAS NOT driveable, and for some reason the service dept refused to run the key report and send it to Mini. They then gave me a loaner but still refused to run the diagnostic. I was still told how much the repair would be for me — the full amount. Desperate, needing a car, and not have $ 2 – 3,000 to pay for repairs, I traded the car in to Morris Nissan, only because of good reviews, and new car incentives. I still lost $ 7,000 on the whole transaction. I only had my used Mini Cooper from Hendrick 7 months. I still have not recovered financially and have a car payment that is now $ 160 more a month to boot.
So, the heart of the matter is; I wouldn’t touch a used Mini with a ten foot pole — well, one from Hendrick, anyway.

The service department at Mini of Charleston is so helpful! Yesterday I took in the front flap that kept coming loose.
Within minutes it was back on my car and I now know the tools needed and the trick to fix it that neither I or my husband could figure out! No judgment that perhaps
I should have been able to fix it. Thanks Stuart!
(And the last time I went there, Chris politely showed the proper technique to use the windshield washer fluid button without even a smirk at my boneheaded move!)
Being a MINI owner (I am on my second) is like joining a family! We wave and smile at each other and share how much fun our
MINIs are!

I just finished getting my Mini repaired at this dealership and I had to post a review. I have never gotten such great service anywhere. Stuart in the service department was courteous, professional, and helpful. My car was repaired quickly, serviced, and returned to me clean and shinning. I will definitely be making the drive all the way from Savannah GA, (2hrs), to let Mini Of Charleston do all my scheduled maintenance. Thank you for a wonderful experience!

Love Mini of Charleston! They have taken great care of me and my third Mini! Mary Skinner in sales will help find your perfect Mini and Chris and everyone in service will keep you happily motoring in it! Thanks guys!

Great experience at MINI of Charleston. Nice looking dealership, no high pressure. Mary Skinner was very helpful. I ended up getting a new (2014) loaded Countryman.
I highly recommend this dealership and MINI Coopers.

I am not a big fan of automobile service centers as they are usually not very customer-​friendly. To my surprise, the people at MINI of Charleston have broken that mold. I have brought my car in for two scheduled services and waited each time. I was able to work in a quiet room and had good internet access during this time. My car was ready as promised making the overall experience outstanding.