The UPS Store

I went here today because I needed a document notorized. They were friendly and efficient. The store was orderly and in good shape inside. I recommend using this location. Public notary convenience is a plus.

What an opportune stop in a needed time. Chris was behind the desk and helped us with an emergency shipment in a jiff. They were able to print my labels instantly and tape up the package and ship it out. So friendly and very helpful!

The owner is extremely shady, was supposed to receive a refund of a little over $ 20 for a package that wasn’t delivered on time. When I went in with the claim, the owner personally took the information, saw it wasn’t delivered on time and said a check would be mailed to be in 10 days. When I called inquiring about my check, owner now says it was mailed on time. To top it off, owner was yelling at me and basically called me an idiot. THIS GUY IS NOT A LOCAL, could care a less about LOCALS. Stay clear of this place

I work from home and went here to ship a computer to my home office in another city in South Carolina. Apparently, if your business has a UPS account, you cannot use it here and have to take your package to the North Charleston center for shipping. I had no clue and ended up having to pay out of pocket (my company reimburses me, but still). The workers weren’t very apologetic, and the prices also seemed rather expensive. It should not cost almost $ 60 to ship a computer even with insurance and having to buy a box.
Next time I will go straight to North Charleston and just skip this location.

I have been twice to this location. I know that every UPS store is not as shady as this one. I am no stranger to shipping as I sell a lot of things on the internet. I am somewhat new to the area so this place is new to me.
The first time they took me on a box, after explaining that UPS’s insurance wouldn’t cover any damages unless you use a box with proper rating, which they sell. I was tired of running around so I bought it. I knew better. I paid around $ 9 or $ 10 for their box, same exact box is $ 1.97 at Home Depot.
I also had them run a quote on shipping that same visit. I checked at home before using them because it sounded high, it was inflated $ 30! I went to FedEx.
Yesterday, I ran a quote online via UPS before going to this location again. I had to drop off my package at the store anyway, so I thought I may just do it all in one spot, purchase my shipping and have them make a label. It was running very close to pick up.
I brought in my parcel in a bicycle box. The box contained a couple cardboard door panels inside, and weighed around 20 lbs. The man at the counter measured once, ran the rate, said nothing, then measured again. When he remeasured I noticed he was measuring from the 2″ marker area, and had his thumb over the rest in an attempt to deceive. After re-​entering the measurements, which I found odd, he said calmly, $ 143. Now, this was to ship to VA. I asked him why so high, he said it was because of the size. I asked him what he measured, and it was indeed not correct. I took his measuring tape, and measured in front of him the correct dimensions. He claimed it had to be rounded up for some reason that made no sense. I knew he was wrong. I snatched my box up from him, and told him never mind. I took my parcel to FedEx, they measured it, came up with the same obvious, and easy measurement. $ 39, is what it cost to ship.
This experience had nothing to do with UPS or FedEx, but it has everything to do with the UPS store on HWY 17, across from Early BIrd Diner.
BEWARE!