Grandscapes

After scheduling with these folks two weeks out for 9:30a appointment on Friday (I had to take the day out of work) to have them come out and give an estimate, they didn’t show up to the premises. I waited until 10:30a, called them, received no answer. At 11:30a, I gave up, and called them again; this time someone picked up. I asked if they were planning on coming to my house today, because we had a 9:30a appointment, and no one showed up. She told me she would have someone call me back. She called me back approximately 10 minute later and stated that the person who was supposed to come out (Peter?) was busy so he came earlier. I was up at 8a and no one was here. I also have a surveillance system on my residence (including the roadway in front of my house) and no one came. When I informed the person of this, she *then* stated that they had my address down incorrectly. I was not called and no one showed up. I then informed her, if he couldn’t make it, the right thing would be to call and just apologize not to make up a a myriad of excuses. I just requested someone come out today to do the walk — after all it was before noon time. She said that no one was willing to come out and they needed to reschedule me again.
Thanks but no thanks… I would rate this business «poor» based on my interactions. I would caution anyone working with Grandscapes in Charlestown, RI to proceed with caution. They have demonstrated a serious pattern of lying. As a side note, consider putting cameras on your residence…

Grandsapes installed a front walkway and guaranteed the work. When a portion of the walkway settled a year later I called them. They came out and repaired the dip. They stood behind their work. I will use them again.