Metro Cab of Boston

Was reluctant to call after reading all of the negative reviews (figured this was the least worst) but had a great 5am pickup. Called the night before to schedule. Received a call 10mins prior to pickup confirming I was ready and the driver took the shortest route possible. Would recommend and use again.
Kind of alarming how much hate and negative feedback there is for all of the taxi companies in Boston.

Terrible guy took the long way from Treamont st to house of blues.. $ 8. ride turned to $ 18 he thought my boyfriend and i were tourist. .when my boyfriend confronted him he acting dumb and pretended his English was terrible.. and took off when i asked him for his info. got his name from another driver Ja’mal… You are a scumbag thief and if anyone sees him ask him if found my sunglasses

Not even worth giving 1 star to but I had to in order to get this review up there. I’m writing this Unilocal review for my partner since he had an experience with metro cab which by far is an experience that I cannot even fathom the amount of animosity the cab driver must have shown. My partner used metro cab in order to get back home. The cab driver took him to the wrong location and then yelled at my partner because he told the cab driver «you dropped me off at the wrong location» even when he told the cab driver the driver refused to take him to the right location. So he was forced to leave the cab after he paid and the driver had the nerve to yell at him about his low tip amount. The cab driver ended up driving away after rushing him out of the cab while my partners phone was in the backseat. I can already tolerate the amount of douchebaggary driving the majority of this cab company show in the city when I drive there but when you’re dealing with people who use your services they should at least show the respect they would want to receive. If You treat your mom with respect, you should be able to respect others too, correct? Unless your parents didn’t raise you to be an actual human being. If ever given the opportunity to do so, I would like to talk to this metro cab driver because I have a lot to say to this guy. Don’t use their services, take the T OR walk. It’s better for us anyways. Unless you want to risk the chance of losing your iPhone. And they wonder why more people are using über instead.

Wow. Probably the most unreliable service I have ever seen. I called days in advance for airport service. Before the scheduled pickup time I called again. They said it was in the system but no one was dispatched and the earliest they could get me would have missed my flight. Not recommended if you have to be somewhere on time.

This is the second time I’ve used their services to book a morning ride to the airport. On both occasions, I booked a ride the night before. On both occasions, my cab has arrived over 15 minutes late, only following a call to the company. The message both times: a miscommunication with the driver. The first time, two drivers showed up and proceeded to fight over who should take the reservation.
In short: not impressive. Something clearly is missing from their service plan. I’ll use them again once that ridiculousness is sorted out.

Complete waste of time — ⁵⁰⁄₅₀ shot a cab driver will actually pick you up if you call or book via the application. Even if a driver has been given «the work» as they call it, should someone flag them down they have a tendency to pick up that rider which essentially starts and ends the trip you booked meaning… they’re never coming to get you. This is why UBER will take over the cab industry — upstanding drivers that pick you up when you request a ride.

I just can’t!!! Yesterday marks the second time in a row that this cab company keeps me waiting for 3 hours. I ordered a cab through their app, which allows you to track the car and see where it is. This cab never made it and then I receive a «complete» notification. Basically saying they came. I was beyond upset since I needed to take my baby to the hospital. The first time I called last week before the storm, they said they came and called me and that was a lie. Never calling this cab again. I ended up calling Asthar. A Dominican Cab company which ended up saving my life.

Rude and unprofessional service took a cab from the airport with my pregnant wife and mother as soon as I told him Chelsea he said (F@$k) because he was waiting for a long trip. He drove me to chelsea like a racing car left us locked inside threw my language on the opposite direction of where I live so i had to cross the street with it to get home! I tipped him 8 dollars but it was the last time using Boston cab in general. I use über less money and better service I don’t feel bad for cab drivers anymore!

Never again! I took a cab from Tremont St. to the corner of Huntington and South Huntington. The driver actually did not know the way, nor did he have any sort of navigational device with him. Tremont and Huntington are major roads in Boston and he doesn’t know them??? I
I told him we could stay on Tremont, then take a left on Huntington when we got there. He told me that Huntington and Tremont did not intersect… um… hello. I have lived near that intersection for fourteen years. I think I know it exists .
So when we got to that intersection, with me telling him where to turn the whole way, I pointed out that it did indeed exist. He just acted like I had said something crazy to him when I told him in the first place.
He was very rude the whole time, not even indicating that he had heard me when I have him directions .
I gave him no tip at all, something I have never done before.
Where does this company get their drivers? Do they have to have any qualifications at all? I have been avoiding using Über because I wanted to support taxi drivers, but no more. I’ll just use whoever gives me the best service, and we can definitely leave Metro Cab off that list!
It was vehicle 152, and he picked me up at around 6:45 on December 3, in case Metro Cab reads their reviews. There was a number on the video screen that I thought might be his driver number. It was 580 362.

I just got out of a metro cab from the airport and was going to my sisters house. I live here so I know how to get there and when he took a turn that would have been the long way, I told him he should’ve gone straight instead. 5 minutes later after complete silence, he tells me to be quiet and not give him directions in his car. I told him that he should never speak to his passengers that way and that he was the reason more people use über. We finally arrive after a few more back and forth comments and me paying without leaving a tip and he opens the trunk so that I can get my own luggage out saying that slavery was over. I told him I never claimed for him to be my slave but I don’t tip rude people. I’m not saying avoid metro cab but they need to know how to screen their drivers.

Only by experiencing, I now believe they are the worse people ever. 1^st day in Boston, the cap driver took us on a long drive –extra streets to get us to the hotel, to get more money. 2^nd cap doing the same thing, thank God I had the GPS on & noticed. 3^rd cap, right after a pleasant dinner, bitched us off because we did not leave the tip he wanted. I really think I am walking for the next couple of day! Hopefully more people get to ready this so they can be prepared.

I was walking to work one day and while waiting to cross the street had a Metro Cab driver begin to make lewd, suggestive gestures to me through the window. I wrote to the company to tell them what happened and they never wrote back. Nice.

The worst. I moved from Boston but when in town last I needed a cab at 3am since I had a 5am flight. Called and they said 5 – 15 mins. 20 minutes later– nothing. I called again they said 2 miles away– another 10 pass. I finally gave up considering the dispatcher sounded like he was sleeping on the phone.

Worst cab service… called and made reservation, 30 minutes after the call, I call to check on my reservation, dispatcher said driver had came and called me. that was a lie. I was forced to make another reservation. 20 minutes later, called to check, dispatcher said she couldn’t find a driver in my area. I am now writing this review from the back seat of independent cabI will NEVER USE metro cab again

If you have a choose — don’t ever use Boston Metro Cab company.
If you want the longer version — keep reading.
— ordered a can to Logan 12 hours in advance.
— verified with them one more time over the phone.
— cab never came, nobody called, car never sent.
— operator hung up on me
— had to find alternative on Monday morning
— sent an email to the general manager mailbox and still didn’t get any response after at least a week passed.
So I think 1 star is over rating.

These guys are based in my neighborhood and yet they manage to screw up pick ups ALL THE TIME.
Their iPhone app makes it easy to book a cab. However, the cabbies are the problem. The accept rides and don’t show up. You can track the cab on the app… and see where they are when they are not picking you up. It’s ridiculous.
Save yourself the frustration and go with another cab company.

Don’t use these guys even if the alternative is to walk 20 miles in a blizzard and polar bears are chasing you and ravenous. R u kidding me? How is this service still in business. Booked pickup via their app night before. Got confirmation. Cab not there at the specified time. We called and some rude ahole said the app was not reliable. We said we were flying out and didn’t want to miss our flight. He said to call another company. What??? We did and barely made our flight.
Oh the kicker here is that I called back and asked him what the issue was and why did he told my wife to get another cab. he said my wife has emotional problems. I asked him his name and he hung up.
This was at 445am this morning, just in case this company has the balls to do something about this. No one should ever treat a customer this way.
BTW. Called Boston cab and they came to us within 5 mins.

Terrible customer service. Left my phone in a cab and spoke with someone who was very disrespectful and unwilling to help with the problem. If there are a variety of cabs in your area, I would recommend choosing a different service.

The worst people in the world. Their slogan should be «we’re not only unreliable; We’re rude too!»
I’d give it less than one star but can’t. THE WORST. They hung up on me and they never showed.

Used the app to order a cab, tracked the cab, once it told me it was complete I went out to search for the cab (my apartment is slightly difficult to find) went all around my apartment. called and the dispatch person hung up on me. I proceded to call back hoping that it was a «disconnection».
He then states «Oh are you at this address? Yeah, we had a problem with your address» Me: «Well how long is it going to take to get another cab?» Dispatch «oh with the weather, maybe 15 – 20 min» me (already potentially late for an interview) «if there was a problem with my address you should have notified me once you realized it, not wait around for me to call you»
Dispatch «oh sorry about that.» CLICK
Cab never came. Needless to say it wasn’t a great start to my interview.
Basically, get the UBER app. Only use them if you are not in a rush. Zero customer serivce and just rude. Sure, I am 1 customer of a million, but a little understanding can go a long way.