Atlantic Ocean

i wouldn’t even call this a review more of like a disclaimer ! DO NOT USE THIS COMPANY. they will take your money and will never show up. they don’t answer the phone number given. they don’t want to give out their location. this is the worst experience I have ever had with ANY company on God’s green earth. Ive called today probably around 30+ times today alone. they answered my boyfriends call and a women I believe is Amber stated someone would be out today, after hours, to clean my carpet. and still a no show. i lost out of my $ 32 purchase via groupon messing with these damn hicks. im over it

I would never recommend these fraudulent clowns. The manager, Robbie Jones is lazy, non-​responsive and not good at his job. He showed up to my house with a worker that appeared to be homeless by his look and smell. Robbie told me that this was a new employee in training, so he let this man clean my entire house with no supervision. While the worker was upstairs cleaning, Robbie stayed in my foyer talking extremely loud to set up appointments for other customers — with my front door wide open on a 30-​degree day! His loud talkin was disturbing as I was trying to work from home and make the most of an entire day off since they gave an 8-​hour window. Not to mention my house smelled like a homeless man for 2 whole days!
On top of that, they moved my large sofa to clean under it and left huge black streaks and rust stains on my carpet. When I called about it, Robbie admitted that this was a known issue with couches with pullout beds in them but also acknowledged that they didn’t tell me this from the start. They promised to come back on January 11 between 9−10am to fix it but never showed, never answered my calls and won’t return my voicemails.
I also paid an additional $ 80 to have my couches cleaned. The same spots that were there before (spots, not stains) are still there and now water spots from their shabby cleaning job — Robbie stepped in and «cleaned» my couches himself to give his trainee a break and my couches are now discolored, water-​stained and my carpet has a hard crunchy feel due to their malfunctioning equipment. The sprayer that they use to spray the pre-​treatment solution was broken and spewing water everywhere and completely soaked my carpet much more than necessary.
I would never recommend this shabby service to anyone else. They were unprepared (borrowed a spray bottle from me and didn’t return it), left my couches and floor permanently stained, and will not answer calls, I have witnessed Robbie let every call go to voicemail, then he doesn’t even listen to the messages, he just calls back so the customers have to explain everything all over again — he did this with me every time I left a message and it was quite frustrating because I left detailed messages. My experience with Atlantic Oceans was terrible and they should be removed from Groupon

I had a successful experience previously but this time completely unacceptable. The appointment scheduler was antagonistic and an up seller and the owner who previously had been helpful was rude and dismissive. I wasted $ 40 for a groupon which I had to throw in the trash. Never again.

Horrible customer service! Had an appointment scheduled for over 3 weeks. They inform me after I call to confirm they have a window from 9 – 5. Canceled this appointment which I had purchased on Groupon. Do not recommend them!

They claim to service up to a 70 mile radius. My address is 68.3 miles from them. They refuse to come!

GroupOn customer here. Extremely rude receptionist. Total bill came out to be $ 127 with the coupon for a small 1100 sq foot townhome. Not really a deal at all especially when they violated GroupON policy and only accepted the coupon one day out of the entire month during the middle of the week and during work hours. It would’ve been worth $ 50 more to have someone arrive on MY SCHEDULE not theirs!
The rep who did my carpets knocked over a bedframe into a wall because he refused my help half the time. Then when he left, I notice he broke a landscaping solar lamp near my front door and instead of telling me or apologizing, he took the part he broke with him so I cannot fix it or return it to Walmart.
Overall ok carpet cleaners, but dismal in customer service.

Atlantic Ocean Carpet Cleaning
Bought an offer on
.
50% off whole house carpet cleaning ($ 49.99).
So I called 3 times… first time, answering machine said closed, and don’t leave a message it wont be returned. Strange? Second day, said leave a message and I’ll get a call back, so I left a clear voice message, but no call back. Third day, guy answered. He said he must have called me back, I’m wrong?!
I asked to schedule my cleaning for next week. He said he’s scheduling for earliest end of October!
If your carpets need cleaning, do you want to wait 3 MONTHS? It says nothing on the coupon deal about having to wait 3 months. He said he’s real busy, and I could call each day to see if there is a cancellation. I asked for a refund then. He said go ask «Groupon (not sure, but it says Dealsaver)»?
I asked if he’d mind calling me if he was in the area and had a cancellation. He said no. I said, if I call you, will you call back this time? He said he didnt need to deal with any sarcasm, and SLAMMED DOWN THE PHONE!
Now, what do I do with this $ 50. worthless piece of paper he sold me?
Should have listened to my own advice, too good to be true, probably is. And their are a lot of questionable peole in the carpet cleaning biz, should have stuck with one of the major companies. I’ll dispute charge on Amex, hopefully I didnt get ripped off :(
Avoid this guy!