Babies R Us

I cannot believe this manager DANIEL is in customer service. How is he a Manager? After 5 years of going to this store this was our only negative and it is a big one.
We learned that one of the items we purchased there went on recall. We called the corporate number to ask what we can do. They asked if we still had the receipt, we said we did. They told us no problem bring it back to the store and they can give you a store credit.
I was happy about this resolution we have spent thousands at this store.
My husband went there today 1−31−16 and spoke with DANIEL, he said there is nothing we can do for you it is not even on my board anymore and our policy is 90 days from the time the recall is issued.
My husband called me from the car upset about the situation. I then called the store and asked for a manager. The lady that answered said she is one of them. I said I probably need to speak with the same person that just spoke with my husband about this. She transfers me to DANIEL. He said «this is DANIEL». I said Did you say DANIEL, he said” yes I did.” I explained who I was and what had just occurred with my husband. He said «this went on recall 2 years ago there is nothing I can do to help you» I said DANIEL… He said «that’s my name» I said DO not be an a**hole… he said «do not use profanities at me and now I get to end this call have a nice day» How is this man in Customer service? Where is the district manager and how do we make sure this does not happen to anyone else? They sold me a product which I have the receipt for per corporates request and he will do nothing to help me because he does not want to. Be warned. Sign up for recall notifications and get them back to the store within 90 days. Because DANIEL will not do anything to help you.

Huuuuu… I don’t even know where to begin. Get your popcorn and soda ready folks because I’m going to thoroughly review the ish out of this place.
FIRST OF ALL: The service is HORRENDOUS! Now I’ve been to this location quite a few times and I was willing to put up with the subpar service but after the call I had with a manager and a no call back from customer service (I’ll get to that later) I will collect my cash back gift card from my baby registry… Spend that money probably at another location and keep it moving to another baby store.
GO TO BUY BUY BABY!!!
Every once in a while someone will come thru our aisle and ask if everything is okay but just about every visit included a trip to a salty cashier at check out. No greeting or smile. I’m surprised they ask if I have a rewards card. I get no salutations.
When I signed up for my registry months ago it was great. I had a really helpful person but fast forward to the 2^nd trip and I had to wait For-​ever to get a gun. I wasn’t acknowledged when someone came through by the registry area (other than the 2 people helping the expectant mothers). Same with the subsequent trips. Now I didn’t complain before because it was only lackluster performance and plus I had serious baby brain, on top of full time school, work, and being a wife… but cherry on the top was a few weeks after my baby was born and me needing to get a beast pump. Already stressed, recovering and dealing with raging hormones I called the store early in the morning to see about renting a breast pump. Female rep told me they had several available for $ 80/​mo. I couldn’t hold one which was fine. I told her my husband would be by after work to pick one up.
My husband calls me to tell me they don’t have any available when he calls to make sure one is available and I ask why… He says he was just told they don’t have any available. He also tells me the man he spoke to was short with him.
GO TO BUY BUY BABY!!!
I call the store and pretty much get the same dude because his attitude was disgusting… Especially for a manager. I had to ask why there weren’t any available when I was told there were some. He said they didn’t get their cleaning supplies in yet. I ask when they will be available or if I can be notified. He says with a snippy attitude, no. I tell him I don’t like his attitude and that I don’t appreciate his tone and being short with me. He doesn’t apologize only saying, «I don’t mean to be short with you.» I ask to speak to a manager (not knowing at the time that he was one) I ask to speak to another manager… «I’m the only one in the store» I ask to speak to a DM. «I can’t give out that number.» I end the call and my husband reminds me of Buy Buy Baby when I call him back.
GO TO BUY BUY BABY!!!
I call BBB and not only was the person I spoke to nice and helpful but their breast pumps are $ 60/​mo!!! Winning!
My husband reports back on their friendliness when he goes to get it and that they made sure he was the husband that was coming to get one as they had a couple left and wanted to make sure the lady (me) that called got one.
GO TO BUY BUY BABY!!!
I call Babies R Us Customer Service that same day about the situation and the lady told me someone would call me back to discuss and resolve the issues Ive had with this particular store. She said it would be around 5 business days. WEEKS LATER and I still haven’t heard back from anyone. I’m not calling back. I refuse to. It’s just horrible customer service all around. I wish someone from Babies R Us would challenge me and this review because I have a reference # from that call. I recorded the day, time, the person I spoke to. I gots my receipts…
Clearly they don’t care about moms or people. So again…
GO TO BUY BUY BABY!!!

Always shop here for baby things. No complaints! They are helpful, and have a lot of clearance sections.

We went on a Saturday in April & had a great experience! When we had questions about infant car seats, we received help quickly. It seemed that the store was pretty busy, but had enough employees to go around. The manager Daniel & Blair were very helpful.

At a chain as Babies R Us one should be able to expect a premium experience which is definitely not the case. When you need assistance there’s no one available. The last time we needed to wait almost an hour to be attended and don’t know why we even went back…
Poor service where people don’t seem to enjoy their work. Registry is a joke since one needs to wait 10 min to be processed prior to getting in the line for payment… I will definitely not go back…
Good thing… Buy buy baby is at the same shopping area.

I don’t see why this location has bad reviews, we experience great customer service each time. The prices are better than buy buy baby, also had color and design items that worked with our home décor better

I wish Unilocal had a button under peoples comments for how stupid they are. Certainly, there are other places to buy baby items– like i would NEVER buy furniture here where there is an Ikea in University, or some baby toys b/​c they can be cheaper somewhere elsewhere. HOWEVER, important things like diapers, food and more importantly formula– is a MUCH BETTER price at babies R us. I have never had any difficulty with their customer service– I’ve found the associates to be very nice and helping. And their coupons? READ THE FINE PRINT, it’s pretty easy. Have you ever worked retail? It doesn’t apply to everything. Good grief people. Anyway– i recommend this place.

I was going to attend a baby shower for a coworker and of course needed a gift from her registry at Babies R Us.
Something about me, is that it doesn’t matter what kind of registry, wedding or baby, and what store it’s at, trying to find something on a list makes me break out in hives and a cold sweat. Seriously. I’ve left a store.
Lucky for me, I’ve never had a baby, and only been to one other baby shower. I know nothing about baby things, and was really not looking forward to going into this store and searching for an hour and not being able to find a single thing on the list.
After procrastinating until the day before the shower I went on their website and noticed a miracle button on their site. «Store Pickup». Hallalujah. Can you hear the harps playing now?
After having a bit of trouble with the site, I was able to pick the things I wanted right off her registry, and pay. The next day I went to the store, and after 10 minutes walked out with my purchase. Only to roll on over to Dollar Tree, grab a card, and a bag, and BE DONE! And cheers were heard all around.
**Note they say on the website that you can pick up as early as the same day. I placed my order the day before, and didn’t get an email saying it was ready. I took the chance that someone didn’t send me my confirmation email, and I was right. They had it ready. So if you’re worried call ahead.

Very Poor Customer Service.
I purchased a product there and used a discount coupon. I returned the product because it was defective and chose a different brand since I didn’t want to take the chance on the second one being defective and was told that I couldn’t use the discount since it had already been used even though I returned the product that it was used on. I spoke to the manager to no avail and contacted the office of Babies R Us Vice Pres. of Customer Service also to no avail. I will not shop at Babies R Us or Toys R Us as long as other options are available.

My review is strictly on the baby furniture dept. of this Babies-​R-​Us. Be very aware that this stores staff is not completely up to date on their companies policies and procedures as it pertains to consumers ordering furniture through their store. I am 9 months pregnant and ordered my nursery furniture a month ago and just received it late yesterday evening. The representatives working in the furn dept here were not helpful at all in trying to locate my «already paid for» furniture and I kept getting the run around. They also use a delivery service company Urban Express and have no idea of this companies policies. My furniture was late getting to me, the delivery company used was horrible in that after paying Babies R Us the delivery fee and set up fee they washed their hands of any involvement with my furniture being delivered from their store to my home and could not give me any information on if my furniture had been picked up or not. Just be aware that if you order baby furniture through this Babies-​R-​Us you might run into same problem where they tell you your furn is not back ordered and will get to you within 2 – 3 weeks. NOT THE CASE AT ALL!

Ummm… I won’t lie, this store can be a bit overwhelming. OK… OK VERY overwhelming. I stopped in for a gift for my friends brand new baby girl, and I was hoping for an easy quick and painless trip.
Walking in there were racks of clothes everywhere, and I really didn’t know where to begin. The employees were around but helping moms and their kids and so I wandered through the store, not really knowing where to go or what to pick. For me It just seemed like too much stuff everywhere.
Eventually, I found an outfit and left, but I’m sure there will be no rush to return.

Babies R Us is extremely intimidating while pregnant for the first time, but now that the little chickipoo is here and demanding fully stocked shelves, changing stations, and toy bins, I love the place! It has a great clothing section (including some nice maternity/​nursing tops if Mama needs a little something too!) and there are always lots of clearance items. They do a nice job of sorting by size, gender, and clothing type so you can head straight to what you need unless you want to browse all the sweet little options… let’s be honest, that never gets old! Essentially you’ll have the same items here as most of the big box stores but I have found that with the sales, price matching, and points rewards system this is the best place to go for your everyday needs.