Bank of America

My fave bank location because of the merchant teller. She is so nice and always knows me

1 ATM at a bank location = 2 Stars

As always say, customer service is so important. I have my BOA account open in California. Surprise me that there left hand does not know what the right hand does. When I call their phone for service, firstly it takes forever to get through, then a robot talking to us, after a long while, hang up, then took some skill to talk with a human who has no feeling. Sorry, we cannot do this or do that. Good lord, what is the purpose of hiring people who have little knowledge and wasting clients’ time and their time.
Most of their time, if you travel like me, beware they will hold onto your credit card, bank card and you have no help oversea.
So I decided, I still have to go to a real bank. As I live in Charlotte, they could not have access to information from California. When I went to the branch at Freedom Drive, their staff has been very patient to call, check for me. Since they know me, things get easier.
If the staff are having the same kind of attitude like those over the phone service, I’m afraid, BOA may have closed half of their business.
If someone can let me know which bank has better service, Not HSBC that I will never go in US, that will be very nice.