Benefit Brow Bar at Belk

Ok so, this is about the sixth or so brow spot I’ve reviewed. Me and my brows, well we get around. I’m always on the quest for perfect brows. I know this may not be attainable, but a gal can dream. I’m loyal to Benefit, but was tired of inconsistency at Ulta. Tonight I had my brows attended to by Katie, the manager. I’m perfectly pleased. Customer service was top notch as are my brows. It’s a great environment and everyone was super nice. I’ll be back. The reviews are all over the board, but they are making a conscious effort to right the ship. I have nothing but positives to say. I rebooked and will continue to go outta my way to southpark to get my brows did :)
Tips: make an appointment and have cash. Evidently tips are cash only. Also benefit still offers free brow wax on your birthday. What an awesome perk.

Not only is this place fun and upbeat, but they sell high-​quality products and services. I buy all my cosmetics there and the consultants can point me quickly to the solution that I’m looking for. We go to Katie for any consultation as well as brow services for my 15-​year-​old. She is terrific but all the consultants there are great. We’ve been very happy. Highly recommend Katie and the rest of the consultants to visit Benefit for any of their skin, makeup and facial waxing needs!

I do realize that ii did not have an appointment BUT i was told that first come first serve appointment at 6 would be available EXCEPT when I arrived I was told well we can not accommodate you since we had to move an appointment, so if you walk in don’t expect to be helped, too bad first impression will be my last. They just needed to say sorry we can not accommodate you today can we help you with an appointment later??? Maybe next time when I am not in my volunteer clothes (delivery for meals on wheels) and I have my «nice «outfit on I will feel more like I am welcome. I wasn’t afraid to leave a big tip for some customer service.

This is the best place in the region to get your brows done! Customer service is awesome and they make me feel special at every visit. Katie and Megan are attentive, helpful and never pushy like some of the past employees. Oh, and Benefit Products are wonderful. I will be recommending them to all my family and friends!

Went there for the first time today and was not disappointed! I made an appointment before hand and showed up early. While I waited someone was there to show me products and even did my makeup. The girl who waxed me was Katie. She’s was extremely polite and really took her time to talk about what I wanted. (I’m a little crazy about my brows). Once finished my eyebrows looked amazing! I can’t believe how wonderful they look! Would recommend to anyone who wants amazing brows.

I have been coming to the brow bar for over a year now and I love the job that the ladies do! They take the time to ask what shape you want and then they «brow map» you and show you what is going to stay and what is going to be removed. I use Retin-​A and Megan explained to me that that was most likely the reason I have been burned at other places by wax so she tweezed me instead. No one had ever explained that to me before, that’s why I love this place. There have been some changes in staffing recently but the girls are working even harder to try and accommodate everyone and they cant help that other estheticians have moved on. I, for one, will continue to come here because no where else I have been has done even half the job as the estheticians employed here. Megan always takes her time and really knows her stuff. Katie, the new manager is hilarious and great too. By the way, I have been to Valencia in the past and «Penny» who left a review is definitely her so I wouldn’t listen to someone who used to work there and is trying to make the company look bad :/​Definitely worth the $ 20. Ask them about tinting too! Also, tips are only cash which kinda stinks but make sure you have a few dollars on you because their registers can’t can’t put it on the card.

The turn over is very high here. There have been some amazing, talented Aestheticians and Beauty Artists who have since left this counter, myself included. I used to let Lauren attend to my brows because Megan always left extra to be tweezed not worth the $ 20 I paid because employees didn’t get free brows or discounts. I would never let Katie touch me because she doesn’t do mediocre brows well. I’m sorry but if I’m going to pay that kind of money I want every PENNY worth. As a result of me having been a paying customer I feel my review is more than credible. It shows who I prefer to invest in.
These girls don’t care about the client they only care about the ridiculous goals they have to make. Listen to them pitch products as soon as you sit down until you leave their chair. The downside is that you have to return in the recommended 3 weeks if not sooner. «Jessica D.» my numbers don’t lie and they never have but I think 6 people leaving in a single calendar year qualifies as a high turn over and highlights a severe problem with management of people/​resources. Even the counter manager quit after 6 months!
As for making the company look bad I don’t have to do that. This counter has killed itself without any extra help. Sandra O. confirms what I’m saying in her post. Amanda E. confirms what I’m saying if you’d read her unbiased post. Brows are not such trivial things any more — you can’t just let everyone do them and wish for the best.
The beauty artists who are still there Judy/​Wanda are dolls! I love them and I am saddened to hear that they don’t have any support at the counter.

This review is based on the customer service because my amazing aesthetician, Lauren, just left. I loved her and she was the only reason I kept coming back. Each time I have spoken with a girl over the phone or in person, about how they operate with hours and such, they haven’t been that friendly. They are short and don’t seem happy and I’ve never given them a reason to do so, even though I feel that good customer service should be there regardless if the customer is being difficult or not.
So Lauren was 5 stars but the customer service is 2 stars.
Will I keep going? Maybe. I know that others have loved the other ladies do their brows so maybe this can be a way for them to freshen up on the customer service end.
*Also, you have to tip with cash/​check which I wish they would have explained to me over the phone before my first apt. I always love tipping every time!

It is seriously worth pay $ 20 here to get your eye brows done. They take their time to get them perfect! You do need to make an appointment unless you want to take the risk to drop in. They’re usually busy which shows how popular they are! I recommend Lauren. You have to tip in cash — so plan to bring some with you!

V did such a good job! She made sure my brows looked fabulous! I have really sensitive skin so anytime after a wax im really red. V did make up touch ups and made sure I didnt look like a crazy person walking around the mall. A wax here might cost $ 20 but its worth every extra penny over the $ 8 ones.
Update: If you dont have an appointment forget about this place (and good luck making one). After weeks of trying to get an appt that would work with my schedule and theirs, i finally got one a fews days before my vacation. I happened to be 6 – 7 mins late because of a rediculous amount of traffic and they were unable to keep the apt because of a 5 min window, since they have SO many people waiting (i guess i get this if youre a repeat offender of being late or missing apts, but being that this was only my 2^nd time there this just doesnt make sense to me). They said they could ‘fit me in’ about 40 mins later. I needed to check with my boyfriend who was already inpatiently waiting in the car if that would work, and by the time i got to my car and had a discussion about it and called the store back– this slot was gone. No one seemed to care at all about me. I felt like a number that they were happy to skip over and move right on to the next girl in need of a waxing. Totally disappointed.

You definitely need an appointment, but the work they do is amazing! I have been here three times and had different esthetician’s and they are all amazing. They do excellent work and are really trained to make your eyebrows neat, shaped for my face and most importantly, even. The cost is $ 20 (plus cash tip) and totally worth it. Most women can relate to having had bad eyebrow jobs in nail salons, I’ve left with short eyebrows, uneven eyebrows and the worst: burned by the wax. Those experiences are gone, now that I have discovered the Benefit Eyebrow Bar. If you want a job well done, check these ladies out! A bonus, you can talk about Benefit cosmetics the whole time — I always leave with a little something I’ve been «talked into» buying. Sure, twist my arm! Try the Lollitint or my favorite, Sun Beam!

So I have been getting my eyebrows waxed since I was a teenager and never really had a shape. This year I decided, I wanted to have an arch and get some bold brows. Not really sure where to go or who to see, I was browsing through the South Park mall one day, killing some time, and saw the Brow Bar. Thinking I couldn’t stand my eyebrows another minute, I stopped to see if they could fit me in. Luckily they had time (every time since then I have tried this, they have been booked, so beware and make the appointment) and got me in. First, the esthetician explained their products to me in great detail. I loved this because I have super sensitive skin (after I get my eyebrows waxed, I look like I got punched in both eyes because I am so red) and was worried. She asked me if I had any preferences and I told her I was trying to get some shape or an arch or something. She understood immediately what I meant and got right to work. Using a special marker, she marked off areas and then showed me on a mirror what she was going to do. She was super gentle and the process went so smoothly, I was thrilled. My brows looked great and I was so pleased.
Here is the best part, ladies. They fix your make-​up afterwards!!! I was worried I was going to be walking around the mall looking like a crazy lady, but I was walking around better than I walked in. It’s a great way to demo and try out their products without buying anything as well. I have since brought my roommate who had the world’s thinnest eyebrows, and she is now growing them out, and also in love with the Brow Bar. $ 20 is a little pricey compared to some salons, but it was money well spent.

The Brow Bar is convenient, if you need to take care of some things @ the Mall. You can make an appointment, leave your name, or come back for a «walk-​up». The staff is friendly and prices are great. A definite treat at the mall!

My mom and I stopped here on our way to the MAC counter and WOW we are impressed. The woman were amazing at shaping our brows to our face and taking their time cleaning them up.
Talking to the esthetician they only do face waxing so their wax was a special face wax and wow did it make a difference!
It was only $ 20 for the wax and I have never received a better value or brow shaping.
It is incredibly comfortable, quick and for the price an amazing value!
They even touched up my face with fresh makeup so I didnt have to walk around the mall with the redness.
If I lived in Charlotte I would return to this brow bar no questions asked. Thankfully they are all over the country. I will be trying the one in San Diego

Definitely beats getting your brows waxed at a kiosk in the mall in full view of passersby.
The licensed estheticians or Benefit Cosmetics rep (if estheticians are still finishing up w current client) greet you promptly at your scheduled appointment time. *Note: make an appointment. Although they happily accept walkups if time permits, those w an appt get top priority.
They will then ask you a few questions about your skin (allergies, medications, recent treatments). This is followed by a thorough and relatively pain-​free (definitely subjective) wax and pluck session. Afterwards, if you want, she will touch up or apply a bit of eye makeup. You can pay for your service with your Belk card since it’s located in the department store.

Benefit brow bar is amazing! Martyna is the best esthetician in Charlotte. I have tried artificial lashes, brow waxes and make up applications at this location. Everyone is very talented and they all provide great customer service. I love going to the Benefit Brow bar because the employees always brighten my day and make me beautiful!