C & E Appliance Service Repair

called for an install of 2 appliances (that were already at my home). I informed them what was to be installed beforehand (a dishwasher and a double oven). I was quoted $ 250 unless there was some unforeseen problem (hhgregg wanted $ 270 to install). I figured let me try a mom and pop for once, so there’s no split with a big box store… wrong!!! firstly, they should have said, «they really don’t do installs» when I called. Moses had to read all the instructions for installation. (took about 30 mins to read it for each appliance and I could’ve done that) he refused to listen to his helper (who appeared more informed) and to top that, I helped (which wasn’t a problem as of yet). took about 3 hours when I’ve got these same appliances installed in my former home (which is why I bought them in the first place) and it took under 1 hour for both… the topper is when he wrote the bill for, get this, $ 564 dollars… I couldn’t believe it, neither could his helper, as he never came back in the house… I’ve heard of price gouging, but this was asanine… I wish someone would ask me could I recommend them!!! #hellnaw

I have never seen such creative billing in my life. Had a refrigerator which had a ice problem in the bottom tray and leaking water on floor. I started to check Angie’s List and Home Advisor and found C & E appliance repair. After reading some of the reviews I called them to service my refrigerator and was quoted a $ 90 service call which I agreed to but thought was pricey. They didn’t show up on time nor call to inform us they would be extremely late. C & E had diagnosed it as a bad heater strip but didn’t have one and had to order it. This is where all the creativity came in. C & E presented me a bill, which had to be paid in advance, of $ 467 for less than a hour service time. Here is how it was itemized: Service call $ 95; defrost heater $ 132, unclog drain (defrost ice) $ 105 and labor $ 125. This wasn’t a difficult job and the service people were very pleasant. This is the only reason I gave them 2 stars. Part finally came in and was installed. Three days after repairs we noticed the same problem of ice buildup and water leaking onto our hardwood floors and this time into our furnace room. Called and they would be there next day. This did not happen. After talking to C & E appliance was informed that this a common problem with GE refrigerators and they have to order the parts which will take 2 weeks due to GE backorder. A month later still hadn’t heard anything from them. I am very disappointed in both Angie’s List and Home Advisors and wonder how the high ratings are created? Do I need to say more?

Called them, scheduled an appointment for Noon on a Tuesday. They called monday night and left a voice mail saying they wanted to confirm the appointment but would call 30 minutes before arriving. Tuesday I go home for lunch, arriving at my house around noon… wait there until 1:30 waiting for the «I’ll be there in 30 minutes» phone call. The call never came, so I went back to work. At 2:54pm i got a call … «Hey, we’re 30 minutes away, if I don’t hear back by then I’ll just keep on going.» First of all, arriving 3 and half hours past the scheduled time is unacceptable. At least provide a range, but don’t say 12, and be that late. Even the cable company provides a 2 hour window. Not to mention how rude and unprofessional the last voicemail was. I’m the customer, you come to my house at the scheduled time. Leaving ultimatum’s on my voicemail just pisses me off.

DISSATISFACTORY — Four big burly male technicians showed up at my house to install a single over the counter microwave. No prior notification was provided that this was a «training» exercise for two of the four men. I was immediately criticized for my design choice of installing glass tile behind the range. After being badgered with their «I’m not responsible for any tile damages» FOUR times. I gave them my consent to proceed with the installation. I left all four of them in the kitchen to complete the job, but was interrupted for the second time merely to be informed that they were inadequacy prepared to drill thru the tile. The choices they provided were (1) to cut out the tile and resurface it post installation or (2) schedule another appointment so they could bring the proper equipment. At that point, I was frustrated with their lack of preparedness, lack of experience dealing with backsplash and unprofessionalism thus immediately asked them to leave.

C and E Appliance repair is getting a 1 star review, simply because I cannot give them zero stars.
On Monday, I called them asking for someone to come out and check my refrigerator. I recieved a call back later in the day explaining the cost and what was included.
I was told, a tech would be at my house sometime between 11 and 4.
After seeing the stellar reviews for this company on Unilocal,I was encouraged.
Tuesday arrived and I waited all day for contact, but by 4, no one had contacted me. I waited up until 5 before I had to go to bed.
I was willing to believe I’d misunderstood the «day» they were going to come, so as Wednesday passed I waited for contact. Still nothing.
I know they have my contact information, because they called me thatt first night.
I work nights and it’s pretty inconvenient to have to wait up all day for someone to come by.
I’m so disappointed at their lack of customer service I would not accept their service now even if it was free.
There are other options in Charlotte.
Life is too short to deal with shitty customer service, I would recommend using another company, as I will, for your appliance repair needs.