Caliber Collision

When this was Scott Auto Body, I would have recommended this place to anyone! However, today I had a very disappointing, pain-​in-​the-​rear experience. Two weeks ago, I made an appointment with Caliber Collision to have a very small scrape repaired on my Audi. I even talked to the guy about repairing my window, which he assured me they would be happy to do. Living at least thirty minutes away, I took the morning off work and made my way over to Caliber Collision. I had the insurance check in hand, and was ready to leave the car there for up to seven days, as I was going out of town. When I arrived, they acted like they had never heard of me, had no record of my appointment, and told me that I would need to leave the car for over TWO WEEKS. TWO WEEKS! Ridiculous. It was a small scrape, I had an appointment, and had the insurance check in hand.
ON TOP OF ALL OF THIS, they acted like this was my fault.
Never again. Worst service, most condescending attitudes in Charlotte.