Carmel Commons Dental

The only reason they are receiving one star is because there was no other option. The office staff and more specifically, the insurance coordinator, is unprofessional, rude, and believes herself to be something other than what she is, which is someone who codes and bills. She diagnosed an infection over the phone, which my dentist already assessed for the previous night and there is no infection. Of course, it is to be expected that she knows nothing about what she is talking about because she has NO degree. I was referred for an emergency root canal by my personal dentist, but she says it is not emergent because you know she files insurance and she is educated on the subject. She was reported to the NC Board of Dental Examiners today as well as the office for providing medical advice over the phone and providing a diagnosis over the phone.

I went to Dr. Timpton for the first time last year. The location was terrific and the people kind and respectful with a warm environment. But, Dr. Timpton recommend that I replaced ALL of my fillings (those fillings that have been with me since childhood) and started to schedule me for several appointments after confirming my insurance would pay. When I asked why my fillings should be replaced, he said not to worry that insurance pays for it. I have moved four times in my life and NONE of my dentists (including my new dentist) recommended replacing my fillings. Just because insurance will pay for a procedure does not mean someone should have the procedure.

I had the worst experience here. After waiting 40 minutes in the waiting room I went in the back to get a tooth fixed. They drilled my tongue, blood everywhere. I decided to end the appointment right there and they had the nerve to charge me $ 100 which I paid (should not have). They had the audacity to bill me another $ 100 in services that I never received.
I don’t know what kind of scam they are running with their billing practice but I am never going to a place like this again. It is worth every penny to go to a good dentist and pay out of pocket, I learned that lesson the hard way.
Instead of paying $ 1000 to get dental insurance (which does not cover much to begin with) I now put that money in a tax-​free HSA account and go to a great dentist instead of being at the mercy of a limited dental plan.

After months of searching for a dentist that services adults and children, I was surprised to get an appointment at the last minute for my son and I. Bi-​annual cleaning and xrays were fast and friendly. They have the cutest bear play area.

Dr. Timpton seems extremely nice however a major lack of communication regarding the services that I paid for & later received completely ruined it for me, in addition to an office staff that is subpar, mostly due to an unprofessional family member trying to run the show (Hello, nepotism!) I had to take my business elsewhere after my bad experience

I had a very poor experience with this office that I would like to share. You can make your own decisions about the kind of practice this is. My mother had been going to this dentist without a problem until she had a stroke. Her prognosis is very poor and we do not know how much longer she will be with us. She had already received and paid for over $ 1000 worth of dental work and still had ~$ 90 credit on the books for future work. Unfortunately, her current future most probably does not include any further dental work. With her medical bills piling up, I went to the office and spoke to Dr. Timpton’s wife to get back the money that my mother is never going to apply to any dental work. Not only was my request refused although I had power of attorney documentation, she told me that it was a big «hassle» and that they ordinarily don’t offer returns. What!!! It is a problem to you that my mother is dying? It is a big situation to give back money that someone gave you for services that have never and most probably never will be rendered? What is the matter with this practice? How dare they suggest that my family’s incalculable loss pales in comparison to them doing what any right minded business would do without a problem. That woman was rude and unfeeling and I would hope that she never has to feel what this is like and have someone treat her like a criminal. I don’t even care about the money. It is the principle and the interaction that hurt more than anything. If I get the money back or not, that is not the point. Please consider whether you would want to do business with the kind of person that could look a deeply pained individual in the face and tell them that they are causing them a big «problem» after sharing information like this. This goes beyond the skill of the doctor. This woman should not be in contact with the public period.

My son has been going to this office for 10 years now and recently had to have braces. His teeth look GREAT!!! He was only in braces a little over a year and I can’t get over the difference that year made!

Do not go here ever! Dr. Timpton is an good dentist. He is friendly and will answer any or all of your questions BUT his office staff sucks beyond belief and they are so freaking rude. So first I made an appointment for a Thursday and they called me to ask if I would come earlier and not later in the afternoon; I changed my appointment for weeks later for a Friday late afternoon then they called me and said he was going to a conference and mind you they called me on Friday when I was on my way. So that’s twice I missed work to not be seen for a cleaning. Then my husband had insurance claims that I called to find out about so we could bring the right amount of money and they wouldn’t talk to me without his consent… okay so I understand all the HIPPA stuff so we complied… he called and filled out the form. Months later a claim of his wasn’t paid for and I handled everything with the insurance to get it paid for so I asked them to reimburse us with a check and while I’m on the phone again they said we can’t talk to you but your husband I explained to them you have a form saying that I can handle his claims no the office manager said he has to call and email her I can’t giver her our new address. The office manager is just plain rude, argues with you, tells you you misunderstood. I myself had a service done and Dr. Timpton had to do something additional which he did. When I was checking out the Office Manager told me it would be more than $ 100 more okay so I understand while the dentist is doing something other things can come up and he might have to do something additional but tell me if it’s that much more don’t do it unless I know. Once again had to deal with the rude office manager. I should have stopped going to this place awhile back but I was lazy to find someone else. No we’ve moved and I am still having to deal with the rude office manager for one last thing. Don’t bother unless you want major headaches when dealing with money, claims, appointment changes. She is the rudest lady every and they never have their shit together over there.

This guy gave me a root canal. I was so nervous, and he totally put me at ease. Everything worked out fine, and a year later everything is still in place and working well.