David’s Bridal

My friend didn’t buy her dress at Davids but wanted all the bridesmaids to get their dresses there. It didn’t matter what dress I got she just wanted everyone to have a long dress and in a certain color. So I picked out a very flowy one shoulder strap dress. When it arrived I never got an email or phone call that it was ready the firs time. then I got a «follow up» email saying its still there, and I knew from when I ordered it I had to pick it up in a certain time frame or they would re stock it or something to that effect. the email was generic looking, that it didn’t even have the logo on it, I easily could have missed it but luckily I didn’t. when I went to pick it up, I wanted to try it on of course to make sure it fit properly incase I needed any alterations or anything. The dress was SO wrinkly that it looked like it was wadded up in a ball until they brought it out to me. It really surprised me after spending $ 140 something on a dress that they were OK with bringing it out the customer looking like that. so when I went to leave I asked the lady to make sure that I could have steamed at a local dry cleaners to get the wrinkles out. The lady got in defense mode and said «all of our dresses come shipped in a box». I said «ok I just wanted to make sure with this kind of material its ok to get it steamed to get the wrinkles out. She said yea and I could bring it back to them a few days before the wedding to let them steam it. Why they didn’t do that prior to handing the dress over to me I have NO idea. I guess David’s bridal just wants to nickel and dime every customer that comes in there for every little detail. I would not recommend this David’s bridal or any David’s bridal to anyone. There are a lot of great other bridal stores out there for options, a lot locally owned. I much rather support a local own shop and probably get much better customer service.

I ended up buying my wedding dress from this location, and even though I love the dress, now I’m having anxiety about it because of the pushy and rushed service at this location. I arrived early for a scheduled appointment with a consultant, and it was about 15 minutes after the appointment time before someone would see me. Though the staff seemed friendly, I didn’t feel like I had much in terms of service. The consultant I had was working with 3 other brides at the same time, and as a result, I felt very rushed through the experience, and very pressured. In addition to pulling one dress (I found the rest myself while waiting), the consultant helped me into and out of the dresses, but in the time between, was working with other brides, unavailable to give input. Because of the rushing, I really feel like a lot of the questions I had about my dress (like if I would need a size up, etc.) were not answered honestly and were brushed off, in a push to get me to buy something and get out. Someone had told me that David’s Bridal was the Walmart of wedding dresses, and I’m gonna have to agree in terms of the service I experienced.

I am a wedding planner at Beyond the Veil Wedding & Event Services and my client and I, along with my assistant and my brides bridesmaids and mother. We made the appointment, and met with Sandra. Our experience was GREAT! She was very helpful and took a lot of time to work with us! We also had a very pleasant encounter with the Assistant Store Manager Corine Owens. Thank you both of your help! You made this process very enjoyable for my client and I!

I walked in today to pick up a bridesmaid dress and the consultant was extremely cold and rude with me. She wouldn’t even face me while talking to me. Other than that, this store has an average selection of cheap dresses that are way too overpriced.

We went here a couple of weeks ago to find bridesmaids dresses for my wedding. Upon walking in, the greeter was extremely rude and short with us. My sister had made the appointment for me so it was under her name «Amber.» Well, when my sister told her that she was not the bride and I was, the greeter ROLLED HER EYES, cut my sister off in the middle of her sentence and turned to me, while hurriedly asking me my name and information without saying «hello» or «congratulations» or anything. She had a complete attitude with me. I have never been treated so poorly at a place like this. After I told the greeter my name was «Andria» about 3 times, the sales associate walked over to take us back to find dresses. The sales associate asked the greeter what the bride’s name was and the greeter said «Amber». After I clearly told her 3 times. I corrected her and she just completely ignored me and continued on being rude to other customers.
The sales associate was very nice and helpful to us. The only reason we even bought dresses from there were because of her. Because I was literally about to walk out of that place after how the greeter treated us. We found some really pretty lace dresses.
However, when we went to place our order at the register, the line was ridiculously long. We stood in line for about 20 minutes, waiting to place our orders.
Overall, this was not a pleasant experience. We would have gone back to the place we had visited before David’s Bridal, but it was so far and we needed to order the dresses that day in order to have them in time for the wedding.
I highly recommend that you use another bridal boutique, unless you don’t care about poor customer service.

I would just avoid this place. No one is helpful and everyone is in a bad mood. My consultant was distant and not once was I asked about the type of dress I was looking for. The ladies I brought with me picked out the dresses for me to try on. The dressing rooms are tiny and there are no mirrors so my group saw the dresses before I did. My consultant began taking care of another bride before my appointment was over and most of the time she was no where to be found. One super annoying occurrence was when I was looking in one of the mirrors and the consultant walked in front of me, blocking my view, to help her next bride. I would think you would want to develop a relationship with me on the chance that I did want to buy a dress from her. I assume they work on commission, after all. Absolutely no personality and when she did communicate with me, it was often negative and «we don’t have that.» Even if I wanted to buy a dress, I wouldn’t have known how to because the moment I took off the last dress, the consultant was no where to be found. Awful experience and I will not be going to this location again.

I made an appointment online for a bridal dress but the welcoming staff said my appointment ‘didn’t take’. She was helpful and out my information in. She was not very smiley but she was efficient. Hayley was my consultant. She was excellent. I didn’t know what I wanted and she was patient and knowledgeable. She offered lots of tips and options for alterations.

I went with my best friend to look for her dress for her wedding in August 2015. Unfortunately, the welcoming staff weren’t very friendly at first, so we were a little hesitant to continue with the appointment. In the end, I’m glad we stayed!!! Our stylist Sarah was awesome! She was friendly, very down to earth and knowledgable about the dresses they had in stock. Sarah was flexible and worked with my friend to make her experience one to remember. Thank you for all your help!

Shouldn’t have to give a star… First, I tried to call this store for 2 days to see if I needed to make an appt. They never answered. We decided to drive over. When I walked in, no one acknowledged me or my mom. We finally walked up to someone, told them what we needed to do there (look for a bridal gown), & were informed we would need an appt. When I explained I had been calling & gotten no answer, she just said «sweet». She said we would have to wait & see if someone could work us in then added «don’t pull any dresses out» when we said we would browse. No one could help us. She offered to make an appt for the following day. I decided to wait. We drove to Group USA, I found & bought a beautiful gown. No need to go back now. They don’t care about losing a sale, obviously.

Immediately upon entering (WITH an appointment), we were not greeted by anyone, and were left standing with several other parties by the door wondering who had been helped or not and whether anyone actually knew what we were there for as three women stood silently over a computer typing and making follow up calls to other bridal parties.
Finally, we’re told that Sandra will be our consultant and she’ll help us find what we’re looking for. She looks at us for a moment, we all smile (we’re a small group of three EXTREMELY easy going women) and then she starts talking to someone else and simply walks away without a word to us.
So at this point, we resign ourselves to the fact that this is going to be unpleasant, and sure enough, it was. She says «what are you looking for?» So, I show her a couple of options that I printed out that we all thought looked nice and would like to try. She tells me that they don’t even have several of them because they’re new, and all the rest are chiffon (which I’m not sure why she even said because we’re not against chiffon and also because they’re not chiffon). Then she says, «well go get some and let me know if you even find anything». Lovely. So helpful.
So, to make a long story (slightly) shorter, we had zero service and nothing but attitude when we were being «helped» which left the bride and her two accompanying bridesmaids (who are BOTH getting married in the near future and will also need gowns and bridesmaid dresses) wanting to immediately leave and never return.
I’d say to find another location, but I know from experience that you’re not going to find a good David’s Bridal in Charlotte.

Where do I start? First off, I wish I didn’t have to give this place a star because they don’t deserve one. I made an apt for my sister and her 8 bridesmaids and our mother to try on dresses. We did exactly what we had been told, make two back to back appointment and lets just say not one person there was prepared for us. I called the week before to confirm and everything seemed fine until we walked in the door. They «took» down all our sizes and styles. When i went to call back and order every ones dresses they only had 3 people down, wrong names/​info, wrong sizes, wrong style, and listed my sister as a bridesmaid. Do a house cleaning and get rid of half the staff and reorganize. This places is a joke and I will never go back here.

I went here for the sole purpose of trying on the bridesmaid dress my friend was leaning towards for her wedding. I was greeted nicely and immediately given someone to assist me even though I had no appointment. I told the consultant the dress I needed and she went to find it on the posters they have. However, it’s a new design so it wasn’t on the poster but she was able to find it quickly. She set me up in a dressing room and came back and checked out the final product and had a couple of nice things to say about how it looked but I’m not sure if that was just her routine with people or she genuinely meant it. Either way, she was a pretty nice person until I asked for other ideas of dresses to try while I was there (since the bride is open minded, I figured I should find some other styles if I wanted something different). Our consultant kind of walked away at that point and began helping somebody else and never came back. I waited for several minutes and ended up just leaving the store. The consultant was at the counter near the door but did not bother to acknowledge me or say bye (neither did the greeter person). Anyway my experience was not awful but it wasn’t good by any means.

I visited this David’s Bridal to be sized for bridesmaid dresses. The staff members were nice, but I didn’t get that much assistance. If you know what you’re looking for, it’s ok to go here, but if you are expecting assistance, either make an appointment or go to the one in South Charlotte.

Awful! These women that work here give a new meaning to misery… they have all woken up on the wrong side of the bed… everyday! Beware. I purchased my dress and was almost threatened to come and get it or else… ugh…great price thanks for the dress but geez ladies, a little kindness goes a long way.

From my future wife and I during our visit to this location:
1. No one greeted any of my family that I took along.
2. Went shopping for bridesmaid dresses, Sandra L was rude right from the start. Sandra also pretended that my maid of honor and future husband did not exist, which they were with me the whole time.
3. She did not even ask what type of dresses we were looking for. She just pulled random dresses off the rack. Sandra constantly interjected that my bridesmaid was bigger than what size we thought she was. She was negative the whole time,
4. If you are black, Sandra will help you with a smile, if you are not, she makes you think that you are bothering her.
5. Manager did not nothing to help the situation.
6. Avoid this store at all costs!
Your wedding planning should be enjoyable and not like being agonized over.

Worse place ever don’t even bother going because you will be ignored! There are many employees but most of them spend their time talking to each other rather than helping customers.

I stopped in here Saturday day looking for a dress to wear to a fall ball. No one spoke to me or asked me once if they could help me. I understand Saturday is a busy day for bridal shops but it would have been nice if someone would have a least acknowledged me when I walked through the door. There were a lot of employees standing around talking amongst themselves instead of helping customers. They had a lot of dresses and had someone actually tried to assist me I might have found something.