DoubleTree By Hilton Hotel Charlotte

Stayed here for a business trip. The staff was very unhelpful. They watched me struggle as I unloaded my luggage. There is no valet. There is only self-​parking, so you have to unload your luggage and then move your car to the side lot. I was unhappy with my room upon arrival. The desk staff immediately found me another room. However, there were no other rooms available on the honors floor, from what I could tell they were all still being cleaned… at 4 o’clock. I met the staff person on another floor to get a key to my new room. There was a linen cart in the way of the luggage cart I was pushing. The staff member watched me struggle to move it out of the way. I had to finally ask her for help because she just continued to watch as I struggled. I finally settled in my room, which was ok — nothing special. I walked to find dinner. Options were limited — subway and chinese food. I would not stay here again.

Stayed here for a test that I had to fly to Charlotte to take. It was downtown at the BB&T center, and I got a good deal on this hotel from Expedia so I booked it.
Checked in late on a Sunday night after coming straight from the airport, and was happily greeted by the signature Hilton cookies :) yum. Easy checkin, and I was able to request a room on a higher floor to see the cityscape and far away from the elevator so as to decrease the potential for excessive noise as I was taking a test the next morning. No problem in accommodating me.
I got up to the 8^th floor and the door on my hotel room was THE MOST DIFFICULT to open I had ever experienced with a modern hotel key. I almost thought it was programmed wrong, and seeing as I was alone and carrying all my stuff I didn’t want to go back downstairs if I could avoid it. I finally got in but then I didn’t want to leave again. So I ordered room service seeing as there was not too much around for dinner at 10:00 on Sunday anyway without getting an über. I didn’t feel like leaving the general vicinity or getting a car, and room service was decently priced compared to the convenience factor. Came up LIGHTNING fast and was hot, and wine was chilled.
I did have concierge call me and ask me to turn down a Bluetooth speaker I had playing in my bathroom around 8:00 pm-​it wasn’t late and it wasn’t loud yet someone complained. Seems a little bit tattle tale to me, but whatever, I wasn’t about to get kicked out. The bed here was huge and beyond large enough to sprawl out in for just me, and the towels and robe were luxurious as well. For a trip that wasn’t the most fun overall, at least it was a good stay here, this was a great place to rest my eyes.

We were here for a bachelorette party, the hotel was very accommodating and friendly. We were very disappointed because although we were told we would have adjoining rooms — we didn’t, which made the other guests around us unhappy as we were going back and forth between rooms with the doors slamming. We also had a fifth person and the hotel didn’t have cots, so they had to sleep on the floor which was rough.

Service — Excellent.
Parking — Daily charge with in and out privileges. However, they do not monitor the parking very well. We had to tell the staff that we had a car in the lot just in case they towed.
Rooms — Clean, spacious, quiet. The only thing that was off was that the restroom had limited counter space. There was a normal counter with a sink. However, the toilet was set right in front of the counter so you couldn’t use the counter.
Location — In uptown Charlotte. However, it is DEAD at night. We stayed here Sunday night during March Madness. Location is in a downtown business district, near Johnson and Wales College, Bank of American Stadium and condo’s. However, you hardly see anyone. It was walking distance to some random restaurants and you felt safe walking at night. However, it’s not lively.

When you are reading the reviews of this hotel check the date they were written carefully because I stayed here over the weekend and this place has gone to the dogs. The room was shabby and uncomfortable and the bathroom was a joke with the toilet sitting in the middle of the bathroom It was so small you could barely move around. The bed was less comfortable than the foldout couch at my Aunt Mildred’s.
There was construction going on in the hotel which is to be expected from time to time. However there was no notification of this on their site or when booking. This did not alter the room rates however because I paid over $ 250 a night for something that should’ve been around $ 100 based on the lack of amenities and comfort available.
Think carefully before booking this hotel unless every other room in Charlotte is booked because there is absolutely no value for the money they charge.

Decent rooms. Great location downtown. I wanted to work from my room but there was no hard wire connection and the wifi was weak along with a weak password given to everyone. The breakfast buffet was ok, but way overpriced.

I stayed here over the weekend (September 26 – 28) and was honestly not pleased. I booked with my HHonors and checked in with their app. The app lets you add things to your room before you arrive (refreshments, extra pillows etc.). I knew we were going to be coming in late so I requested two bottles of smart water and extra pillows (I’m eight months pregnant). None of this was provided upon arrival. When we arrived we found out there was no valet and self parking was $ 14 a day. The self parking garage is not close enough for me to walk so my husband and had to get the car and leave me in the lobby waiting. If $ 30+ wasn’t enough for parking they also charge $ 10 for WiFi for just a day! When I called the front desk to see if she could offer me anything since I was a loyal HHonors member she simply said no and wouldn’t help me. The room was clean and I had no problems with it accept that the bath tub was small and I couldn’t sit down and fit. I love Hilton hotels and will continue doing business with them but this DoubleTree was a no in my book.

I love Doubletree hotels. This one was no different. I think they have the best beds. This particular Doubletree hotel was very clean and had a nice staff. I did have a problem with the final billing, but they immediately corrected it when I called the front desk. I normally stay on a higher floor, but this time I was on the 3^rd and heard all the outside noise. I didn’t like that at all. I also think the hallway was pretty noisy as well. I wish they had better insulation or noise barriers. There is a parking deck associated with the hotel that will cost you $ 14/​night. However, you can take your chance and park on the street for free if you are visiting on the weekend. I will definitely stay here again (but on a higher floor).

Everything you would expect from a Hilton Doubletree — clean, modern, aimed at the business travelers of the world. Of course, wifi is only free for Hilton Honors members, which is semi-​annoying, but that’s pretty standard for hotels aimed at business travelers. The staff was extremely accommodating and helpful, and beds were super comfy.
There is self-​park and valet — around $ 15 or 20 a night, if I remember correctly. Starbucks is right across the street, but aside from a Subway, other dining options within walking distance are pretty limited

Pros: Cons:
Awesome staff. 14 $ breakfast
Clean rooms. No fridge
No microwave
No coffee

Great first impression. Lobby looks very clean and nice, staff are friendly, the hallway on the 8^th floor is bright, clean and feels cool, not warm and muggy like some hotels.
The rooms are very nice and contemporary, with nice clean corners. The bathroom is clean, one of the best I’ve seen.
The AC has a motion sensor which is annoying, I was able to get the staff to bypass it and I was able to get the temperature down to 60. Which feels very pleasant.
Got my warm cookie, breakfast coupons and free Internet for being a diamond member.
I never tried breakfast, even though I had free breakfast coupons I was simply too lazy to wake up early enough to try it.
The gym was nice, they had free weights, 2 treadmill (one was broken) and 2 elliptical machines.
Parking was in a parking structure that requires your hotel card or pay as you go.
I would recommend this hotel.

BEWARE! Housekeepers are THIEFS!
I stayed at Double Tree in Charlotte, NC for 6 hours, while I was sleeping a house keeper entered my room and stole $ 400 out of my wallet.
I confronted the manager, they checked to see the history log of entries to my room and the manager confirmed a house keeper did enter my room 20 minutes before I woke up and complained. Then told me that he does not think she took the money because she is a long time employee and that was it… Why did she enter my room while I was sleeping at 12:43 noon time? There was not a single knock or a phone call. She claimed there was noise complaint between 3 rooms. Wouldn’t the lobby call or knock on my door? The manager did nothing to help, and I ended up leaving the hotel to go to the airport. I am shocked that this would happen at a Double Tree and the manager did not offer ANY HELP! I will not stay at Double Tree ever again for the lack of help from the management. Manager did not even offer to comp my 6 hour stay either! Terrible way to start my vacation!

Warm cookie at check-​in! They even gave me an extra one when I returned one night from dinner and needed dessert (though I was told this is not the norm, since it’s supposed to be one cookie per check-​in).
I like the attempt to make the hotel room a bit more modern– dark wood finishes, accent walls, lime green and turquoise colors on the curtains, carpet and chaise chair. Overall the room was modern, clean and convenient, with a large granite vanity and large shower. I had a nice view of the central courtyard. Free wifi as a Hilton Homors member, in the rooms and common areas. The doors tend to slam loudly so you do hear others entering and exiting their rooms.
Covered parking is not free, but it’s just down the street from restaurants and bars. I like the convenience of the Starbucks located just across the street.
Stay here if you like:
Modern hotels, chocolate chip cookies, free wifi (for Hilton Honors members), convenience to Starbucks (across the street).
Do not stay here if you like:
Historical buildings/​districts, free parking, free breakfast.

I love the fact that they have a recycling bin in each room! The layout of the room was nice and service was really good. The fitness center was not amazing, but it was definitely nicer than a lot of hotels. Covered parking and easy to access.

I really enjoyed my stay at this particular doubletree property in Uptown Charlotte. The hotel’s modern design and colors were a very welcome change from the typical hotel experience but the lack of free wifi was a little discouraging, along with the distance to travel to most of the local restaurants and bars. If you’re planning on going out for an evening of dinner and drinks plan to get a cab back to the hotel.
The staff at the hotel was very polite and the cookie you receive when checking in is delectable.

In town for the Belk Bowl Game. The room was average size and had a sort Chaise chair for relaxing. The bed was very comfortable.
One highlight was the excellent staff. Room service was fast and the food very tasty. When we had a problem with the in room safe, a technician was at the door within 10 minutes and fixed it immediately. Even brought up a new key after getting the safe fixed.
The breakfast buffet had a good selection and as a Gold HHonors member, free.
Parking was not cheap ($ 13) but convenient
I would stay again

This DoubleTree is located at the Johnson & Wales campus just north of Uptown in Charlotte, NC. It’s an interesting location. It’s about a mile walk to Uptown. It’s in a very quiet neighborhood. If you want anything nearby, there isn’t much.
My friend and I checked in and we got delicious warm chocolate chip cookies.
The room was nice and very comfortable. Everything was clean and in working order. The hotel was quiet, no loud events. The restaurant/​bar downstairs looked nice but a little pricey.
I didn’t use many of the other amenities but I was pleased with the hotel. The service was friendly enough.

Stayed here on business for 2 nights.
Likes:
My room was recently updated: fresh décor, electronics, and bath fixtures. I appreciated the divided trash bins for recyclable and non-​recyclable garbage in both the bedroom and bathroom. Drawer-​warmed cookies (not fresh-​baked warm, so a little crunchy) upon check-​in, and depending on who you get — late night munchies!
Perfect easy location for what we needed– our meetings were located not even across the street. Nice outdoor seating area available off the front drive way (it was 70 degrees and sunny before our meetings started), and Starbucks across the street.
Not so great:
$ 10 per day WiFi access (and despite being told there was free WiFi in the business center, I couldn’t get reception). No in-​room checkout (via the TV). Also an overwhelming ‘sweet’ aroma I can only guess was some sort of air freshener in the lobby. It was consistent each day at various times, so it was not one person’s perfume or results of resent over-​zealous cleaning.
Not sure I would stay here for a vacation (a little outside of ‘downtown’ and historic Charlotte), but I would and will definitely be using this DoubleTree again for business.

The location was not bad. It took me about 20 minutes to walk to the more festive «epicenter» part of town. Even though I passed a bus station, the city felt pretty safe.
The bar in the hotel was tiny so don’t expect a lot of guests to hang out there. The pool looked really nice but I didn’t test it out.
The bed and room were excellent… I slept like a baby at a hotwire price.

The location was great and the rates were affordable. With a military discount it was under $ 100/​night (including NYE). Booking online was a breeze and the staff was very friendly when we checked in. The cookies they give you during your check-​in are amazing!!! I’d probably go back just to eat the cookies lol…
One of the great things the hotel offers is a town car service instead of taking a cab. The rates are comparable and they run until 2a-​3a.
My only complain would be the placement of the toilet in the bathroom. It was very awkward and seemed like an afterthought… otherwise, I loved this place and would recommend it to anyone staying in the downtown Charlotte area.