Dunkin’ Donuts

Food is good but customer service is so bad. Worker complaining about quitting. I have never been greeted, nobody smiles, it’s awful. Even the managers are rude

WORST CUSTOMER SERVICE EVER. I was not greeted when I first opened the door and walked in, nor was I greeted at the register. They were very rude and inconsiderate with me. Also, I’m not to sure about the sanitation either. I saw a couple workers come from the back area and not wash their hands and go straight to making food or drinks. I was planning on staying inside to eat but the place was so dirty I had to go. I would not recommend.

Donuts are normal like any other DD but this location makes the worse coffee ever! Like nasty. Watery, tasteless, gross coffee. I’ve had better coffee at work and that’s never good coffee. And this is nothing new. I’ve been living nearby for the past 10 yrs and it’s always been this way. Why? Eek! The 2 stars are for the donuts.

Not like «Dunkin Donuts» ever is the best, but this location will definitely curve your craving. Basic donuts, lots of flavors, friendly staff. Basic, Boring, Donuts. But, exactly what you’d expect.

I never ever ever give a restaurant 1 star. But today is NATIONAL DONUT DAY & and 50 minutes before you close there are NO MORE DONUTS!!! Why? How is that right? This alone will make me not go back in for awhile. Plus they just turned aways more 7 customers who came in to buy the beverage minimum and the get a FREE donut. That means at least $ 25 — $ 30 loss in less than 1 minute.
I mean really. It’s NATIONAL DONUT DAY! Plus the location wasn’t closed. Never again.

This Dunkin’ Donuts is close to my house so when I need a pick me up, I head here. The staff that work here are not usually that friendly. They missed the whole «service with a smile» training day — if you know what I mean. For the most part I stick to just an iced coffee (sometimes a donut for a treat) so my experiences are quick and painless. My only complaint is that this location doesn’t have a drive-​thru because it is in a strip attached to a Jimmy Johns.

Wow. My husband and I are in Charlotte on business, and stopped at this Dunkin Donuts for a quick coffee and to use the restroom. First and foremost, the restroom was not even close to clean. Dirty sink and trash all over the floor. Then when I went to order, the person who apparently turned out to be the manager acted as if I was interrupting her busy schedule of playing on an iPad with her two employees. After I ordered, and she slowly went off to make my coffee coolatas, the only other customer entered the store and requested a new iced tea, previously purchased, as it was sweetened and he had requested sweetened. The manager refused to replace his tea! I have never seen such a thing! I’m aware that most Dunkin Donuts are individually owned, but they should all fall under a corporate blanket, and have some type of customer satisfaction guarantee. There are many Dunkin Donuts in the area, but I would suggest going to another, so as to not inconvenience the employees here. They don’t seem to appreciate the customers that keep them open.

The staff here are friendly and the facility is clean. There is usually a line in the mornings, but it looks like they’ve bumped up the number of staff members. So hopefully when they become more experienced, it’ll go a little faster. Drinks here always taste consistent, unlike other DD’s.

I love my morning cup of coffee, however if you get there between 8 – 8:30 in the morning be prepared to wait. I usually have to wait at least 5−10mins to get my usual order of XL coffee and chicken biscuit.
They move fast, but I do believe they should have more people on staff in the morning.

VERY BAD CUSTOMER SERVICE! Not only did the manager and clerk ignore that my party was even there waiting — the manager was basically cussing out his clerk right in front of us. We left without purchasing. SO RUDE!

Dunkin Donuts isnt letting me post it on its fb page.
There was a piece of Plastic something in my dunkin donut bagel last afternoon, which I had incidentally gotten for my kid. He didn’t eat it, so I had it.
A plastic like this could have choked anyone. I’ve been feeling nauseous ever since I ate it.
I didn’t make an issue of the bad way they served me. Worst customer service. It was as if why serve her n not ignore her.
But I could not overlook a plastic in my food considering that it was meant for a child. How could they be so negligent? Can anyone take these guys into account. After all, They are being paid for what they are doing?

The worst most traumatizing customer service experience ever. I promised I would never put a foot there again even if coffee disappeared from earth and that would be the only place left.

CUSTOMERS BEWARE. this place has THE worst customer service ever!!! The owner and his family work here are and need customer service training badly.
The employees «Niru» and «Palak» yell and scream at customers and show no respect. Very very disappointed!

Worst customer service ever! Niru and palak who work there and probably owns it need some customer service training. Bad attitude and bad service to loyal customers. Never going there again! They just lost loyal customer.
PS– I gave them one star cuz I have to otherwise they deserve 0 for customer service. I hope this is not a norm for dunkin owners!

I can do without the donuts, the ice cream and homemade waffle cones are the only reason I tend to visit, however they are inconsistent with the waffle cones… sometimes they have them and sometimes they don’t so of course on a day they didn’t have them I asked why and was told it takes too long to make… hmmm didn’t realize laziness was a reason not to have the product you advertise…

As a child, my parents frequented our local Dunkin Donuts EVERY Saturday and Sunday, and I never understood why they were so addicted to their Donut place! Well now I know why… This is the only place to stop on the way to work for me, I go a few times a month mainly for the amazing coffee. I don’t know when I became an adult and starting liking coffee, but I drink it a few times a week now. Dunkin Donuts has the BEST coffee. Whatever they squirt into the cup when I say «coffee with cream and sugar» is the perfect blend of coffee, sugar and cream.
Sometimes I also treat myself to a frosted donut with sprinkles, which is always soft and tastes fresh. The employees aren’t much for small talk, but who really is that early in the morning. However, they are fast and efficient, never waiting more then two minutes in line. The seating area appears clean and well kept. This is also a Baskin Robbins location although I’ve never had the ice cream here.
Forget Starbucks for coffee… I vote DD!

Stopped here for breakfast today. Had a sausage, egg, and cheese croissant. Hit the spot! This location is right near my office and is very convenient. I’m not really in the habit of getting breakfast out, but this place makes it very tempting to do so every day!
Instead of coffee I had tea with milk and sugar — interesting combination (first for me) but it was good and it was a good way to start the day.
The donuts here look pretty amazing and the place is kept pretty clean. The parking lot can be a little bit of a death trap (depending on how people decide to drive through it). Good place. I’ll probably frequent it when I start craving donuts or a hot breakfast meal.
This location is a Baskin Robbins location as well — so ice cream is here. Donuts & ice cream could fuel me all day… but that would be one bad sugar rush and crash.

I used to live close to this location, and stop in Friday mornings before work. The fine folks at this location know what they’re doing. Face it– Friday mornings, everybody wants a doughnut for breakfast. The coffee is cheap and delicious and so there’s a line.
But this Dunkin knows how to deal with that. Uncommon among businesses in the South, they know how to manage a crowd and keep the line moving, and everyone gets what they want.
Just thinking about it now makes me want more of their coffee.