Firestone Complete Auto Care

Horrible experience. The man behind the counter seemed in no rush. Finished the paperwork he was working on then asked what I needed help with. Then I sat here for 30 minutes before they took my car in for an emissions testing… Sat here… THEN a lady comes and parks behind my car to get her tires filled. She never came inside was just inconsiderate but they did help her. Then after she left they moved my car. My cars hood had been shut the whole time the lady was parked behind my car. An emission test should take 10 maybe 20 minutes. I have been here over an hour. This is NOT a quick place to go and I will NEVER come back here again. My car has been done also for 10 minutes now and still no one telling me it is ready and that I’m done and can pay… Seriously… HORRIBLE experience… I finally left an hour and 10 minutes after giving them my key… It has taken me tops 20 minutes in the past at several other companies to get my emissions done. An hour and ten minutes is RIDICULOUS!!!

This is where I get small maintenance and oil changes. I have been enjoying the coupons too. Not always the cheapest place or the best deal but a solid reliable auto shop.

I am addicted to Firestone because I have my routine down.
This location is one of the best I have ever been to. They do the usual up-​sell but it is much softer here. They even inform you that you could wait a while on some maintenance items.
Other locations really lay the up-​sell on thick: buy this and that really hard. This place tried to say I needed new windshield wipers but the inspector who gave me my state sticker said I didn’t need them and passed my car for inspection.
You need to know this — keep your wits about you and ask whether it is scheduled maintenance (and whether it is the manufacturer’s schedule or Firestone’s), or if it is required maintenance.
I only go here for basic work. I haven’t found my go-​to mechanic here in Charlotte.

Crooks and liars. Went to them to fix a slow leak on one of the tires they sold me about a year ago that was still under warranty. The leak showed up just after I got these tires, and I’ve had to refill them about once every couple of weeks or so. Annoying, but liveable. I was told that even though they were under warranty, there was a nail too close to the rim and that they couldn’t fix it without charging me $ 40. I thought that sounded shady, especially since I’ve had this problem for as long as I’ve had the tires, so I took it to someone else who was appalled at the poor condition these tires were in. Not only are *all* of the tires they sold me a year ago in terrible condition, there was no nail *anywhere*. The person I took it to doesn’t even sell tires, but he was willing to fix the leak for much cheaper than $ 40. Not the first time I’ve thought Firestone tried pulling the wool over my eyes, but this was the first time I had proof. Do *not* trust these guys!

With all of the business going to the firestone at Walmart this location has become the go to for me. Much less busy, very friendly and quick.