Fuel Pizza Cafe

Ok so I always go to the Central location, but I was at work which is closer to this location. We ordered delivery and it came really quick. The pizza was half done. The other half was white, doughy, uncooked toppings. So I called and they sent a second pizza. It was a little more done, but absolutely disgusting. It was so soggy and greasy that it wouldn’t even hold the toppings. They slide off as soon as I pick up the pizza. It made me sick and I lost my appetite. I was extremely disappointed.

Pizza is very good, we’ve been a Fuel customer for long time at several locations. We don’t have anything to complain about. The latest order was delivery & it was delivered on time & hot. The family was happy. Thank You!

Friendly staff, clean location and the best wings to go!
There is a reason fuel is my go to spot!

This place is awesome! Stopped in to meet a fellow Über driver tonight. Ask the cooks if they could make a crustless, sauseless pizza and they dis. It was so good and I will be back. Thanks for great pizza my way.

We stopped in for lunch and were disappointed. The facility was dingy. I opened my salad and there was rotten lettuce. I returned it to the counter and they graciously gave me another. Once again, ran into rotting lettuce. I didn’t eat the salad. (My husband’s was fine.) The pizza was ho hum. I will not go back.

Not very busy on Halloween night at Fuel Pizza on South Blvd but yet I ordered my pizza at 9:14 pm for HERE and at 9:54 pm I have yet to receive my food. All employees on their phones and walking around eating pizza but yet we still have no pizza. The manager is on his phone and when we asked about the pizza everyone looking stupid not even knowing that we placed an order… They put the pizza in the oven while they were trying to find my pizza, no that doesn’t work. Took a refund and kept it moving…

Alright, this is the second time I’ve spent my well earned cash at fuel and the second time I’ve been seriously disappointed. Service was terrible, again. The guy was smart and rude. I felt very uncomfortable through the whole process. Then after I waited fifty minutes for my pizza I was presented with a pizza with half mushrooms and half plain when I paid for a whole mushroom pizza…
So unhappy. Never again.

I had heard great things about Fuel the past several months from new party friends in Charlotte so I decided to finally check it. But I really just didn’t see what they were talking about. Maybe I wasn’t drunk enough?
In all seriousness, I really thought it was pretty standard. I’d go back because of the convenient location to the many places I frequent on a weekend night. There’s also plenty of room, and we had no problem getting our food promptly.
However, the food was pretty «meh.» We got a few slices of pizzas and a calzone. Temperature-​wise everything was pretty lukewarm. Actually, taste-​wise it was pretty lukewarm as well. I’ve definitely had better pizza, and I’ve definitely had worse.
In other words, I wouldn’t go out of my way for this.

7+ ppl working and about 8 patrons. Service was horrible. Pizza dough was too thick. Looked for utensils to cut pizza but only plastic available. Staff obv doesn’t care. Looked for Parmesan cheese on the tables and had to walk around entire restaurant to find some. Surprised this place is still in business.

So, yes, I live in the area and love to grab a slice and salad, but my last two visits have been so disappointing I have decided I am done. I would rather drive an extra 10 minutes to get a better slice somewhere else.
Last night I was lazy and decided to order a side salad, slice of cheese and slice of pepperoni. The salad was good, but the slices, truly disappointing. The slice of chees was all sauce with no cheese, what? Where is the cheese. As for the pepperoni, it was better, but only had 4 slices of pepperoni. After looking at some of the pictures on Unilocal,and seeing the slices of pepperoni, all I can say is I wish mine had that many. Not sure what happened to mine.
And, the worst part was the service. I placed my order and was told 10 – 15 minutes. I arrived and nothing was ready, and then they forgot my salad. Handed it to me with the dressing with no bag. I asked for it to be put in a bag so I could grab some utensils and napkins and got an attitude.
I am done with Fuel. not one location has made me happy and wanting it again.

The place truly deserves the bad reviews.
The service is poor. We waited 15 mins for someone to take the order just because the person wasn’t paying enough attention. This is when he saw us coming and waiting to order.
The pizza is average so I’m giving 2 stars for the pizza.

Late Night Review*: Came here late on Friday and that’s pretty much the main reason I stopped by. it’s one of the few spots, if any, open for food after 11PM near uptown that’s not the Midnight Diner, which looked like a club in itself with the wait line meandering outside their door.
The experience was standard, ordering a limited selection of cold pizza slices, calzones, garlic knots and cinnamon knots. With no line waiting, they quickly fired it up in the oven and we got in and out in no time. Fortunately, the slice selection is better than just pepperoni or cheese slice, as you can order a supreme or meat lover style. Unfortunately, for $ 3+ per slice, the quality and taste wasn’t up to par. I’ve had fresher and better at smaller joints, mainly because they are busier and have to keep making pizzas. The location here lends to less walk-​in traffic.

Went late on Saturday night in a word LOUSY!!! When one spends 20 some bucks for a pizza it should be good. This was not, it was doughy hard to eat, I managed to get the only slice that was cooked right out of the whole pie. Garlic knots were good overall dont’ waste your money.

Probably my favorite pizza place in CLT. The magherita is always amazing. Their slices are big and thin, and they sell by the slice. Being a veg, I can’t speak for the wings, but the garlic knots are tasty.
This location is consistent with production and level of awesome. They keep the tables clean, and the food is hot. Can’t say the same for other locations! Love it here.

This is to report a very negative experience we had tonight at fuel pizza. I normally don’t write reviews, but was pretty upset with my experience there this evening (and I’m still hungry), so I thought I would share.
8:40– called in to order two pizza’s for delivery. They were busy and said it would be an hour.
1 hour and 40 minutes later-​no pizza, called again, they said pizza was en route.
15 minutes later (we live about 4 minutes away) — no pizza, called again. Person put the manager on phone, who said it was put in as a pickup. Tried to tell him that we were leaving my friend’s house and to change the address to our home address… but he interrupted me and said that it would get out when they could… and hung up on me.
Since we live close (and they had my credit card #), I decided to go and speak to the manager about this. I politely expressed my displeasure with him hanging up on me and explained to him that someone there wasn’t telling me the truth. He looked at me and asked what I wanted him to do about it. There was no apology at any time during our interaction, which really bothered me. He made me feel like he couldn’t care less that we didn’t get our pizzas. So I told him to cancel the order and left. I wasn’t rude to him, but wanted him to know that I wasn’t happy with the way things were handled. As the manager, he should have been more compassionate to the customer that had been waiting for two hours for a pizza. That’s it, feel better now. Won’t be going to Fuel on principle, which is sad because we have been good customers for several years.

I will never again order from this place. I placed an online order. 2.5 hours later and they will not answer the phone when called, despite the fact that my credit card has already been charged for the order. This company is beyond unprofessional. I would not recommend this place. Terrible experience.
I finally got my pizza. Ordered at 8.45, delivered at 11.25. And it wasn’t even close to the pizza I ordered.

Great wings and pizza and definitely worth the price. I visited Charlotte with my husband and daughter and didn’t want to go out just wanted to something good and delivered. I had previously had Fuel when I lived in Charlotte and wanted to have it again.
The pizza was hot and delicious and the wings were great not too saucy and so many flavor options to choose from. My husband was thoroughly impressed and my daughter who is a picky eater was asking for more. Will definitely come here again.

It ain’t what it used to be, or maybe my taste buds have matured. For sure they’ve let the quality of service fade over the last few years. This location has been slow for a while, but I’ve noticed some of the others sliding recently as well.
Its reheated pizza and garlic knots. No frills. Nothing special. It is what it is.

How can you go wrong with pizza and wings? Well, I guess you can, but Fuel does it right. This is a super fast lunch spot that offer salads (though you get them from a fridge — they are actually always fresh tasting) slices or pies and an assortment of wings and sandwiches.
It’s a totally casual place with no frills. I’ve been here twice in the last 3 weeks which is kinda weird for someone like me, but they are located right next to our office and grabbing a salad here is really easy.

Save yourself from a terrible customer service experience and drive two miles to Brixx Pizza instead.
My first visit to this Fuel Pizza was very disappointing. I’m on an especially restricted diet and have recently discovered a vegan cheese that I love. (Daiya cheese.) When I learned that Fuel serves gluten free and vegan cheese pizzas, I was so excited!
We walked into Fuel and the guy working the register seriously snarled in disgust and nearly mocked us when we told him that we wanted a gluten free, vegan pizza. I was so shocked by his unfriendly reaction that we gave him a couple of seconds to realize what he had done and when he obviously wasn’t changing his customer service approach, we turned around and left.
We drove two miles to Brixx and got the exact pizza that we wanted and had the sweetest bartender, ever.
My customer service expectations are realistic when it comes to places like this; however, this was one of the worst experiences I have had.