Lisa’s Alterations

I came here because a year ago, I took a bridesmaid dress here to have it altered and the Korean lady Lisa (I think) who initially was the owner there was very attentive to my needs. She did a great job on the alterations so fast forwarding to today, I decided to come back to this place again for some of my other clothes thinking she was still there.
When I walked in, I first noticed the people working there was someone younger so I thought Lisa was out for the day. I’m not sure if Lisa still works there or not but I stayed and put in my order for 5 outfits to be altered. While I sat and waited for my turn, the girl working there was dealing with another customer at the time who seems unhappy. I noticed the customer was completely furious about her dry cleaning and raised her voice because it wasn’t ready on time. The girl working there didn’t really do anything and just gave her a blank stare, saying «do you want me to do it again? It can be done by today.» The customer left the shop yelling back «NO! I’m NEVER coming back here again! I’ll make sure I’ll let everybody knows!». I kind of freaked out a little internally (but still had hope it was just one bad customer). I thought she was just an unhappy customer being rude but I should of took that as a sign of bad work & services! :(
My stupid self stayed… and left them with 5 outfits to fix. (Yes, what was I thinking right?!) The girl promised me it’ll be done in a week and since I was in no hurry, I was fine with it.
A week later, I came back (oh! I even came a day late because I had forgot about it!) and she told me it wasn’t ready. What the? So she went on to tell me she only finished 2 dresses and haven’t touched the other 3. She continued on saying …‘so do you still want to get it or wait?’ I mean, of course I want all of it. Of course I was little disappointed but I said that’s fine (being nice about it) and that I’ll just pick up what she had finished today and come back for the rest later. She told me to come back at the end of the day tomorrow and she’ll finish the rest. I even doubted her in my head when she said that bc I knew she probably wouldn’t but I gave her the benefit of the doubt that maybe she may delivers it on time? So I did but I had a feeling it wasn’t going to be done so instead of coming the next day, I gave her some time and came back 2 days later. Again as I showed up, she remembers my face and told me once again, she haven’t touched it and only did one of my yellow skirt. I was kind of upset by now but raised no voice and picked it up and went home. When I got home I noticed the seams were uneven and the color of the needle threading were of a different color in a different yellow shades. The rest of the fabric bulged out when I wore it on to see how they looked around my waist. It was such a horrible job done with very careless alterations. You could tell they didn’t care about their work. They just do it to do it and get it over with. I was really upset but by this time I knew complaining wouldn’t fix it bc she had cut off a good amount of fabrics already to altered it. If I had complained about it, she would of ruined the skirt that I spent a lot of money on already and I wasn’t ready for her to attempted to ruined it again (by fixing it) or by cutting more fabrics that the skirt may not even have enough left! God knows when it would even be done, a year later perhaps?! I took a picture of it to write a review but decided against it.
I went back and picked up the other two she didn’t finished til 2 weeks later, I knew right away I’m prob not coming back to this place. The rest of the two stuffs I had were unevenly altered and the fabric bulged out when I wore it on. What a horrible alterations shop and does not delivers as promised. Obviously if you can’t finish it on time, don’t tell people you haven’t even touched it. It seems like they rushed the job to get it done after you come and pick it up after the date promised. The work they do is like someone who doesn’t even know how to work a sewing machine! Sloppy, uneven and unprofessional. I even had to fix one of the short on my own which I had paid her to altered… by myself at home because she didn’t even hemmed it back! WTF.
This place is horrible. I wanted to write a review after I saw my clothes but didn’t want to give them a bad name because what if it was just me that it happened so I didn’t bother. However, I noticed a lot of people seems to have the same problems with them so I had to add my own experiences. I realized people need to know they can’t be doing this and still be in business. The alterations cost were expensive on top of what I already paid for and I am NOT thrilled with their horrible job!

This place steals customers clothes. Don’t believe me, find out yourself. I should’ve read other reviews before bringing my clothes there. They think they can steal and then run their mouth, kicking people out and pretend nothing happen. They left me outside in the cold and wouldn’t give me back what was mine. Receipt in hand and everything. Anyone who read this, just think for a minute, you go to a dry cleaner drop it off and pick it up whenever is ready.simple. but no I gotta go up here and give them bad reviews. why? Bcus I’m helping u not losing your clothes.:) other reviews also have the same problem.

This was my first time using this establishment as it was convenient to where I live.
I took several pair of pants that needed a minor fix in the seam and I also took a suit.
They asked me to give them 3days for the pants. I went back to pick them up. 3 pair had not been touched or repaired at all. So they apologized and said come back the next day.
I went back and one pair still had not been touched.
My suit pants they never mentioned or called and said they would not make the adjustments. When I tried on my jacket it it was gathering horribly in the back and it was very uneven.
This was on a Friday and I asked them to repair my suit because I needed it for that coming Sunday as I was leaving to go out of town.
They refused to repair the damages they made to my suit and refused to offer me a discount or refund for messing up a brand new suit.
The level of customer service and experience I had here was the absolute worst I had ever experienced. I will NEVER use this establishment ever again.

Not great service. Place never called me to give a quote — I had to call them. And I showed up on my due date to pick up my dress and it appeared that they had not even touched it. She told me to come back tomorrow but we will see if it’s ready then. On top of that, they are charging $ 80 to take in a few inches. I got the dress for $ 198. Not worth it.

I’ve been taking my husband’s dry cleaning here for about a year. Great customer service and fare pricing! On several occasions he has left money in his pockets and they always return it to us when we pick up the pants. If that doesn’t demonstrate honesty I don’t know what else does.

Dropped off a dress (mother of groom), slacks and vest (groomsman) to be altered for a wedding on 7÷11÷15. My husband went in the evening 7÷7÷15 prior to the store closing to pick up the altered items, however I had not told him exactly what was to be picked up so he paid the bill for the dress and slacks, NO vest. We had a rehearsal dinner and we were busy with that so didn’t notice the missing vest until 7÷10÷15. I sent my husband back to inquire about the vest 7÷10÷15 that was a part of the order and employee said they had given it to him. He came home and checked again, we had no vest and the wedding was the next day. I had to purchase a new vest and had them pin it the morning of the wedding so that at least the groomsman had a vest to wear. I returned with the original receipt two weeks after the wedding to inquire again about the missing vest and took the receipt for the new vest I had to purchase to replace the one they never returned to us The two young women were incredibly rude and and said they had given my husband the vest to which I again stated he did not get the vest and that they needed to reimburse us for the new vest. Needless to say, this did not happen and they shouted at me to leave the store when I told them that they had stolen my vest and I would give them a poor review. I am horrified at the treatment by the two young women who worked at Lisa’s Alterations (AKA Pure Alterations and Cleaners) and that they would yell at any customer.

I chose to bring my wedding dress to Lisa’s after looking at reviews on line. It said they have experience in altering gowns so that is where I went! The first time I went they asked me to try the dress on and the woman who was helping me pinned me up and asked me what I wanted, exactly. I gave her the details and the girl at the front desk asked when I wanted to pick it up. I told her I was getting married soon and she said to come back in 5 days and put me on the calendar. I think the dress lady is there from 11 – 3? I found that out when I drove there around 4 the first time around and I had just missed her. Anyway, I went to pick it up and it was done, so I tried it on to see how it looked. The front had pouched out a bit due to the other alterations that were done so I asked if they could flatten it out and they said they could so the front desk girl said to come back again in 4 days and again, pencilled me in. I went back the day they said and it fit like a glove! It cost $ 58 too. A steal!

I gave her the dress to do a month before the event. I was curious a week before my pick up date and had called to check on the progress. She did not even start on it yet. I panicked, and she managed to get it fixed a day before I was flying out to California. She picks up too many cases and forgets about her priorities. She’s a great seamstress and has a great personality, but business is business. If you want a heart attack like I went through, then be my pleasure. Detail work was impeccable though.

I will not take my clothing anywhere else.
I’ve had 6 or 7 items altered and each time I’m amazed at how clean and professional the results are. I’ve bought pants at The Men’s Wearhouse and had them hemmed in store, and the results looked amateur compared to what Lisa’s Alterations can do. I even brought in a pair of designer jeans with a unique wide, double-​stitched hem and when I got them back I could barely tell that they had been altered.
As another reviewer mentioned, the prices aren’t super cheap, but rather about average. They don’t try to gain clientele by undercutting the competition; they do it via great service and word-​of-​mouth. If you ask me, that’s what you’d want in a tailor.

I wandered into this place after picking up lunch. It was near work, so it was convenient. It was a good choice and I’m completely satisfied.
I’ve taken many articles of clothing here and I’m never disappointed. I can say that after my first experience though, I thought I was being overcharged. But after receiving the shirt back, the cut was perfect and nicely fitted. She explains everything and will try to keep costs low. I’ve since taken several pieces of clothing back and its always perfect every time. I’ve had everything done from pants hemmed, to fitting my dress shirts, to fitting my pea coat and even a suit done.
Tailoring a suit isn’t cheap. Since I lost a little weight, I needed it to go down a full size. It cost $ 120, but after experiencing a good fit, there isn’t a comparison. Nothing feels and looks better than a well cut suit. A good tailor is hard to find, similar to a good mechanic. Prices here aren’t the cheapest, but they seem to be average. Regardless, she provides good service and great quality work so I don’t mind spending the extra buck.