Went in on Black Friday, and of course the bed that they steer you away from is the doorbuster, but I had just moved down here and needed a bed. I ended up spending more money on something nicer. I got same day delivery, which was awesome, but the delivery guys were AWFUL. Bringing the mattress in, the one dropped the F-bomb like 20 times. I’m a pretty laid back, chill, and young person, but it was excessive. They asked me where I’d like the bed located and I asked if it was on wheels, one of them said yes, so I said go ahead and put it anywhere. The bed is not on wheels so now it’s sitting in the middle of my bedroom. When they finally left, I did another«inspection» and the box spring wasn’t even sitting on the frame correctly! I will go somewhere else next time just due to the delivery experience.
Reyn S.
Rating des Ortes: 5 Charlotte, NC
John(store manager) helped us as soon as we walked in. Very nice and informative! We left with a brand new awesome bed!
Meaghan S.
Rating des Ortes: 5 Charlotte, NC
Very helpful and gave us all sorts of options and information before we made our final decision. They were quick to get our mattress scheduled for delivery too.
Mer J.
Rating des Ortes: 3 South End, Charlotte, NC
We went into mattress firm to look into buying a new bed. Dennis was amazing. He was informative and did not push us to buy the most expensive bed. We had a great experience in the store. The problem was delivery… these guys came in and threw the bed down in probably 5 minutes flat. This would be great but these guys just shoved and threw around the mattress. Our stairwell is now decorated with several long black marks… they even knocked down our decorations on they way out and just sprinted out. Beyond rude and ruined our entire experience. I recommend buying your mattress there if you have a way to transport it. Otherwise don’t waste your time.
Melissa M.
Rating des Ortes: 5 Pineville, NC
My husband and I recently went mattress shopping… a chore most of us dread! After visiting a few places we made our last stop Mattress firm located at 9519 South Blvd, Charlotte, NC. We were greeted by a bubbly, knowledgeable associate named Meagan. She made what was previously a confusing, frustrating process into an easy, well educated decision. She was able to teach us things about not only mattresses, but what works best for your body and health. We walked away with a product we are super excited about and a true appreciation for an employee who went above and beyond. Thank you Meagan!
Abbie R.
Rating des Ortes: 5 Charlotte, NC
Proctor was very helpful in selecting a new mattress. We knew we wanted a Memory Foam, but had no clue which one was right for us. He explained the differences in the mattresses and then set us loose to see what we liked. We will definitely return when we need another one for our daughter!