Microtel Inn & Suites Charlotte Northlake

I don’t know what the other reviewers are talking about… It isn’t the Ritz but you can’t expect that for a proclaimed 2 star hotel. The staff was nice, our room was clean and our bed was comfy… What else do you expect?! We stayed here after attending an event at Charlotte Motor Speedway… This was such a pleasant surprise. It was an easy drive [15 minutes] and it is SURROUNDED by food options… Even a Waffle House that is 10 steps away and open 24 hours! This is our new go to for the Concord/​Charlotte area and between!

The worst hotel experience ever! I drove from Atlanta to Charlotte at 5 am. I booked my hotel through… com and that may have been the best part of the experience. I specifically asked the guy at the front desk is check out, «tomorrow», as in THE NEXT DAY because I am well aware that there’s an early check in and out fee. He said «I’ll check» and confirmed that check out is TOMORROW (not at 11 am that same day) … I slept until about 11 am and received a call from some manager named Jessica stating that «I charged you $ 30 for an early check in fee because there was a mistake».
EXCUSE ME MA’AM. She even went as far to say, «he’s new and he may not have known the policy», which I understood however there was thorough communication between he and I confirming that there would not be any fees associated with checking in early. The manager was extremely snappy and unprofessional. I explained to her several times that there was clear communication between he and I, yet she was unyielding to compromise. Now 5 days later I’ve called to get my money back and she stated –verbatim– «I know who you are, and it’ll take 5 – 7 business days, thank you», still extremely snappy and unprofessional. I did not mind the room however the unprofessionalism has completely turned me off. While I understand policies and procedures, the policy should have been communicated upon training and the procedure was completely out of line. Jessica, please refund my money!
Thank you,
A paying customer that will never patronize your business again!

This hotel is decent for the price point, but certainly not luxurious. It was all very dated. Our room seemed relatively clean, although there were a few stray black hairs in the shower. The carpet was quite worn, and appeared perpetually dirty (I think it just needed to be replaced). The pillows were lumpy. There was a mini fridge/​kitchen area which was nice. The location is hard to find, but not too bad for our purposes. I did notice that they allow pets for a fee, so if you’re in a pinch and have your animal with you this might be a good option. Breakfast was free, but nothing special.

Room is small. No fridge. Location is fine for the price. It’s 10 min from anything good. Pool is nice. They couldn’t supply me with an extra tube of shampoo because «they didn’t have none» lol right. So my girlfriend had to do her best with the tiny tiny tube they give you. Ice bucket wasn’t washed and had some sticky stuff. Room was clean but I do think they have an ant problem at least outdoors. Saw too many on my clothes and towels. Price is reasonable. Staff is okay. Water is hot.

This is not a great hotel location is horrible and not such are area in Charlotte you have to drive 5 .8 miles to get to anything worth eating at. I was up set to know there wasn’t any non smoking room I woke up at 8 am smelling people smoking in there room and the halls. I recommend stay any where but here …

Bugs. First on the toilet i enjoyed a large carpenter ant. Then i found a cute furry caterpillar. Then a pesky housefly. The table had not been wiped down, it had crumbs on it. I enjoyed hearing a rude lady shout in to her cell phone at just the times i was starting to fall asleep, after 10:30 PM. I did not wait around for the «breakfast». Interactions with staff at front desk were fine. Not welcoming, but fine. I can not recommend this establishment. better to sleep in your car.

Be careful when booking your hotel. Expedia listed the age requirement at 18 years old. The correct age requirement for check in is 21. False advertisement on their part; costing my boyfriend a non refundable 70 bucks for cancellation of the room. We called the hotel but they were of no help and could care less.

We stayed at this place several nights while we looked for an apartment in Charlotte. Zero complaints: the staff was accommodating, the rooms were small (but that’s their thing) and clean, and the access to the interstate was very convenient. The breakfast bar in the morning was about what you’d expect too, no complaints there either. If you’re looking for a cheap place to stay while visiting Charlotte and don’t plan on spending much time in your room, this is your place. Basically a bed, a shower, a TV, and friendly staff.

In the time I’ve been living on the road I have never had a worse experience. Bad service, rude desk clerks, terrible management! Waiting outside our doors at 9 am to get out when checkout is 11. I would not suggest this hotel to anyone staying in the Charlotte area!

Rooms were small, but clean, which is the main thing I’m looking for when staying at a hotel in this price point. The neighboring gas station had bars over its windows, which made me question the safety of the neighborhood; but my car was unharmed overnight. Free Wi-​Fi. Complimentary breakfast was your typical hotel selection of cereal, donuts, toast/​bagels, apples, bananas, and waffles. Coffee was not good though.
When I drafted this review on my phone during breakfast here, I initially was going to rate it 4 stars. We requested late check out, and the latest they were able to accommodate was noon. Alright, this isn’t a fancy hotel, I’ll accept that (even though I had asked for 1PM, which I didn’t think was unreasonable). However, when we returned to our room at 11:45, the bed had been stripped. There weren’t any housekeepers in the room, but the plastic clip on my toothpaste was missing from the tube I’d left in the bathroom. On principle, I asked the front desk attendant if anyone had happened to «find» it. Housekeeping told him they hadn’t seen it, and that was all the consolation he offered me. I’m not worried so much about the 99cent gizmo, as I am about the integrity of the workers at this hotel. Had I left anything else behind, who knows what else may have been taken? The management’s overall apathy sealed the deal for me – I will not be returning under any circumstances.

Thanks Microtel for saving us from a hotel disaster that we checked out of at around 1am. The front desk was super friendly and understanding and made us feel truly welcome here.
The continental breakfast was luxurious, with hot waffles, hard boiled eggs, toast, dough nuts, coffee, juice and fresh fruits.
The room was clean, and unique. There were 2 double beds and a window seat that turned into an extra bed for guests. There was a microwave and fridge, and closet with doors, and a really nice bathroom with clean linens, soaps, and a coffee maker.
This isn’t the first time I’ve stayed at a Microtel and certainly wont be the last. Truly outstanding!
(PS: I’m only taking away one star because the hotel is incredibly hard to find at night time. It is hidden behind other businesses, but really is a nice property once you find it)