Musicians In Motion

We are very pleased with Musicians in Motion. When we first started looking for piano lessons for our kids, it was difficult sorting through all the options. Musicians in motion made it easy to match up available teachers with a date and time that worked for us. When our first teacher moved away, we were matched with another one in the same time slot and didn’t even miss a week. Billing and payment by credit card is seamless. We could not be more pleased.

I took voice lessons with Stephen J for a few months last year. He is by far the best coach I’ve ever had. Stephen is educated, very patient, gives great feedback and genuinely cares about you not only as a student but as a person. I’ve taken voice from several other coaches in the Charlotte area and I felt as if I was just a paycheck. Not so here. Stephen helped me build my confidence and set me up for success. I can never thank him enough!

I’d been looking for guitar lessons in Charlotte for a while, and after seeing a «Free Trial Lesson,» advertised on the Musicians in Motion website, I figured I had nothing to lose by giving them a shot… or so I thought. A one-​star rating is pretty low, but I gave this to Musicians in Motion based on their advertising, flexibility, teaching style, and customer service.
False Advertising: Before I even had my first lesson, I was required to pay up front for the remainder of the calendar month. The lesson is only «free» if you decide not to continue after the initial lesson.
Flexibility: Once you set up a date and time, that’s it – you’re stuck with it. Most businesses are willing to accommodate their customers’ changing schedules with advance notice – but not Musicians in Motion.
Teaching Style: The first lesson was pretty uneventful for me. There was no proper introduction with the teacher asking me where I was at, what goals I wanted to accomplish, or what my musical preferences where. He assumed I had never played and wasn’t prepared to teach the lesson for the level I was at. A mistake that businesses make is assuming they know their customers need; instead, they need to ask and listen, which Musicians in Motion failed to do. Despite a rough start, I decided to give it another try and went the second lesson – after all, they already had my check. While the second was a bit better, it still wasn’t the right fit for me.
Customer Service: I was pretty appalled by this. After the first two lessons, I decided I wasn’t going to go back. I’d only paid for the two I went to, so I figured it wasn’t a big deal. When I didn’t show up for a third lesson, I received an angry and rude phone call from David Lebel wanting to know why I didn’t come back and essentially letting me know I’d wasted their time. Simply put, it was extremely unprofessional and he made me very uncomfortable. A reputable business instead would have taken the time to LISTEN and find out how they could improve their business.
A message for Musicians in Motion: Yes, it’s frustrating to lose customers, but being rude to them isn’t going to win them back… and it certainly won’t get them to recommend your services to other people. (Case in point.)